Join us in fixing the Faulty Canyon Endurace!

Join us in fixing the Faulty Canyon Endurace!

Table of Contents:

1. Introduction
2. Background on the Canyon Endurace Race
3. Initial faults with the bike
   • Wobbling back wheel
   • Incorrect brake mounts
   • Misaligned rear brake
   • Bent outer chainring
   • Improper setup of the crankset
4. Fixes and improvements made by Canyon
   • Replacing the axle
   • Alignment of mech hanger and frame
   • New chainring installation
   • Proper adjustment of the lock ring
   • Brake bleeding
   • Replacement of brake line
   • Neater bar taping
5. Compensation and goodwill gestures from Canyon
   • Cash refund
   • Free upgrade to narrower handlebars
   • Additional freebies: jira h12 speaker set, Dura chain, frame protection kit
6. Recognizing the skilled mechanic at Canyon
7. Conclusion and assessment of Canyon's response
8. Joining in and sharing appreciation for Canyon's efforts
9. The importance of maintaining quality standards in bike production

The Canyon Endurace Race: From Faults to Fixes

When we last talked about the Canyon Endurace Race a few weeks ago, it was riddled with numerous faults. In our video, we highlighted these issues, and Canyon graciously offered to reimburse the bike shop for the necessary repairs. However, in our opinion, the extent of the faults was so significant that it warranted taking AdVantage of Canyon's 30-day money-back guarantee. The customer agreed, and the bike was sent back to Canyon's UK headquarters with clear instructions to rectify the problems. Today, We Are pleased to announce that the bike is back in our hands, and we want to share the improvements that have been made.

Initial Faults: Wobbling Wheels, Misaligned Components, and More

One of the first issues we noticed was a wobbling back wheel. Our initial thought was that the wrong axle might have been supplied, but upon closer inspection, we discovered that the axle wasn't threading all the way through the mech hanger and into the frame. This misalignment caused the axle to thread against the frame instead of going through it. Fortunately, Canyon replaced the axle and ensured proper alignment of the mech hanger and frame, resulting in a solid back wheel.

Moving to the crankset, we found that the outer chainring was bent or damaged, causing the chain to derail. Canyon promptly replaced the chainring, addressing the issue. We also noticed that the crankset was not set up correctly, allowing the cranks to move in and out of the frame. While we initially suspected a missing spacer, it turned out that the lock ring had come off its Threads. With the axle reset, the lock ring could now be properly adjusted.

Another problem was the rear brake, which seemed misaligned and exhibited overspray. Interestingly, Canyon only needed to remove some paint to achieve proper alignment, resulting in a smooth and accurate brake.

Additionally, the brake lines were not secured properly, causing them to rattle and vibrate. Canyon addressed this by replacing the entire brake line, paying extra Attention to its insulation and neatness.

Compensation and Goodwill: Going Above and Beyond

To compensate the customer for the inconvenience and demonstrate their commitment to customer satisfaction, Canyon offered a total cash refund of £550 as a gesture of goodwill. Furthermore, Canyon addressed the customer's desire for narrower handlebars by providing an upgrade free of charge, saving the customer £271. Along with these gestures, Canyon included a brand new jira h12 speaker set valued at around £270, a Dura chain worth £49, and frame protection kit as additional freebies.

It is important to acknowledge the skill and dedication of the bike mechanic at Canyon who worked on rectifying these faults. The quality of their workmanship and attention to Detail is commendable, and we hope that they receive the recognition they deserve.

Canyon's Response: A Step Towards Redemption

In assessing Canyon's efforts to rectify the faults, it is fair to say that they have gone above and beyond to make the customer feel satisfied with their purchase. They have not attempted to remove or hide our negative review, but rather, they have embraced it as an opportunity to improve. The willingness to address the issues and allow the journalistic process to unfold is commendable.

The last video received significant attention and engagement from viewers, which now translates into an opportunity to showcase Canyon's efforts in putting things right. It is our responsibility to share this positive outcome, celebrate Canyon's commitment to improvement, and applaud their efforts in ensuring customer satisfaction.

Let us know your thoughts in the comments section, hit the like button, and help us share this video. Together, we can hold bike manufacturers accountable for the quality of their products. Every bike leaving the factory should meet these high standards.

In conclusion, Canyon's response to the faults in the Endurace Race demonstrates their dedication to customer satisfaction and willingness to rectify issues. The compensation and free upgrades provided Show a commitment to making things right. We hope that this level of quality and care becomes the standard for all bike production.