开启聊天GPT的强力虚拟代理人对话

开启聊天GPT的强力虚拟代理人对话

Table of Contents

1. Introduction
2. What is Power Virtual Agents?
3. Organizing Bots in Power Virtual Agents
4. Creating Topics in Power Virtual Agents
5. Traditional Escalation Handling in Bots
6. Introducing AI Boosted Conversations
7. How Does AI Boosted Conversations Work?
8. Creating a Chat Bot with AI Boosted Conversations
9. Adjusting Moderation Level and Changing Site
10. Testing AI Boosted Conversations
11. Pros and Cons of AI Boosted Conversations
12. Conclusion

Introduction In this article, we will explore the new AI boosted conversations feature in Power Virtual Agents. We will begin by understanding the concept of Power Virtual Agents and how bots are organized within the platform. Next, we will discuss the traditional method of handling escalation in bots. Finally, we will dive into the main topic of AI boosted conversations, exploring how it works, how to create a chat bot using this feature, and the benefits and limitations of using AI boosted conversations in Power Virtual Agents.

What is Power Virtual Agents? Power Virtual Agents is a platform that allows users to easily build chat bots. With the new AI boosted conversations feature, the process of building chat bots has become even easier. This feature leverages AI and GPT technology to retrieve information from a website and provide responses to user queries. In this article, we will explore how this AI boosted conversation functionality works and how it can be utilized effectively.

Organizing Bots in Power Virtual Agents In Power Virtual Agents, bots are organized based on topics. Topics are defined to handle different types of user queries or conversations. For example, a bot might have a topic for greetings, store locations, or retrieving store hours. Each topic contains a conversation path that determines how the bot responds to specific queries within that topic. By organizing bots based on topics, it becomes easier to manage and handle user interactions.

Creating Topics in Power Virtual Agents Creating topics in Power Virtual Agents involves defining the different types of conversations or queries that the bot needs to handle. For example, if the bot needs to provide store locations, a separate topic can be created for that purpose. Similarly, if the bot needs to provide store hours, another topic can be created specifically for that. By defining topics, the bot is better prepared to handle user queries and provide relevant responses.

Traditional Escalation Handling in Bots Traditionally, when a user asks a question that the bot doesn't have a predefined topic for, the bot would escalate the query to a live person or a support channel. This involves transferring the conversation to a human agent. While this approach works, it requires manual authoring and configuration to handle escalations effectively. In the next sections, we will explore an alternative approach using AI boosted conversations.

Introducing AI Boosted Conversations The AI boosted conversations feature in Power Virtual Agents allows users to leverage the power of AI and GPT technology to handle user queries that don't have predefined topics. Instead of escalating the query, the bot can retrieve information from a website and provide relevant responses based on that information. This feature eliminates the need for manual authoring and configuration for every potential user query.

How Does AI Boosted Conversations Work? AI boosted conversations in Power Virtual Agents utilize the Azure openai service to retrieve information from a specified website. By pointing the bot to a web address, the AI functionality can extract relevant information and respond to user queries. The AI technology used in this feature is powered by GPT, which allows the bot to understand user queries and provide accurate responses based on the information retrieved from the website.

Creating a Chat Bot with AI Boosted Conversations To create a chat bot with AI boosted conversations, users need to access the chat bots tab in Power Virtual Agents and select the new chat bot option. This functionality is currently in preview, so users need to choose the appropriate option. After providing a name for the chat bot, users can paste the website URL in the AI boosted conversation text box. This allows the bot to retrieve information from the website and respond to user queries based on that information.

Adjusting Moderation Level and Changing Site In addition to pointing the bot to a website, users can also adjust the moderation level and change the associated site. The moderation level determines the relevance and accuracy of the bot's responses. The default setting is high, which generates fewer but more relevant answers. Users can also choose medium or low moderation levels based on their preferences. Changing the associated site allows users to switch between different websites for AI boosted conversations.

Testing AI Boosted Conversations Once the chat bot is created, users can test the AI boosted conversations feature by interacting with the bot. By asking relevant queries, users can assess the accuracy and effectiveness of the system. It is important to note that the bot's responses are flagged as being surfaced with Azure openai, ensuring transparency with users. By testing and refining the system, users can ensure that the bot provides accurate and helpful responses to user queries.

Pros and Cons of AI Boosted Conversations Pros:

• Easy integration with existing websites
• Saves time and effort in manual authoring and configuration
• Allows bots to provide accurate responses to user queries
• Reduces the need for traditional escalation handling
• Can handle a wide range of user queries effectively

Cons:

• The accuracy of responses may vary depending on the Website content and AI model used
• Limited control over how the information is retrieved and presented
• Potential issues with privacy and security when accessing external websites
• Challenges in fine-tuning the AI model to provide accurate and Relevant responses

Conclusion The AI boosted conversations feature in Power Virtual Agents offers a powerful solution for building chat bots that can retrieve information from websites and provide accurate responses to user queries. This feature eliminates the need for manual authoring and configuration for every possible query, saving time and effort. While there are limitations and considerations to be aware of, overall, AI boosted conversations enhance the capabilities of chat bots and provide a more efficient and user-friendly experience.

Highlights

• Power Virtual Agents introduces AI boosted conversations for easier chat bot building.
• Organize bots in Power Virtual Agents Based on topics.
• Traditional escalation handling can be replaced by AI boosted conversations.
• The AI boosted conversations feature leverages GPT technology to retrieve information from websites.
• Users can Create chat bots using AI boosted conversations in Power Virtual Agents.
• Users can adjust moderation level and change associated sites for AI boosted conversations.
• Testing AI boosted conversations is essential to ensure accuracy and effectiveness.
• Pros of AI boosted conversations include easy integration, time-saving, and accurate responses.
• Cons of AI boosted conversations involve potential accuracy variations and privacy/security concerns.

FAQ

Q: Can AI boosted conversations handle any Type of user query? A: AI boosted conversations can handle a wide range of user queries, but the accuracy of responses may vary depending on the website content and AI model used.

Q: Is it possible to change the associated website for AI boosted conversations? A: Yes, users can change the associated site for AI boosted conversations in Power Virtual Agents.

Q: How does AI boosted conversations save time and effort? A: AI boosted conversations eliminate the need for manual authoring and configuration for every potential user query, reducing the overall workload.

Q: Are there any limitations to using AI boosted conversations? A: Some limitations include limited control over how information is retrieved and potential privacy/security concerns when accessing external websites.

Q: Can AI boosted conversations replace traditional escalation handling completely? A: While AI boosted conversations offer an alternative approach, there may still be scenarios where traditional escalation handling is necessary for complex or specific queries.