Create a Voice Bot with Voximplant Kit

Table of Contents

1. Introduction
2. Application Areas of Voice Bots
3. Creating a Voice Bot
4. Steps to Make a Voice Bot
5. Pros and Cons of Using Voice Bots
6. Case Studies of Voice Bot Implementation
7. Voximplant Kit Demonstration
8. Integrating Voice Bots with CRM Systems
9. Speech Synthesis and Recognition
10. FAQs

Creating a Voice Bot: A Step-by-Step Guide

Voice bots are becoming increasingly popular in various industries due to their ability to handle routine tasks and improve customer experience. In this article, we will discuss the application areas of voice bots, the steps to Create a voice bot, and the pros and cons of using voice bots. We will also provide case studies of voice bot implementation and demonstrate how to create a voice bot using Voximplant Kit.

Application Areas of Voice Bots

Voice bots can be used in various industries to automate routine tasks and improve customer experience. For example, companies like Domino's Pizza and Uber have integrated voice-Based applications into their systems, allowing customers to order pizza or rides through voice commands. Wineries have also created voice-based applications to provide wine tasting advice to customers. Car manufacturers and light bulb producers have integrated voice-based assistants into their products to allow customers to check if their car is fueled or if their doors are closed. Call centers can also integrate voice bots to handle routine questions, improving client experience and loyalty rates.

Steps to Make a Voice Bot

When creating a voice bot, it is important to think through the questions that clients usually ask or the processes that You want to automate. Determine how many of these questions or processes need actual human engagement. Frequently asked questions with typical answers can be automated, while questions that require both a voice bot and a human operator can be handled by a mix of both. Questions that only a human can handle are usually about decision making, expressing emotions, and personal touch.

To create a voice bot, follow these steps:

1. Choose a Scenario: You can create a preset scenario or a blank scenario.
2. Create a campaign: Select a caller ID, adjust the number of lines, and set working hours and the number of attempts.
3. Upload a call list: Upload an Excel or CSV file or make an integration via APIs with your CRM system.
4. Create a function: Drag and drop a certain box to create a function, such as an outbound call, voicemail detector, or interactive menu.
5. Integrate other functions: Integrate SMS or Dialogflow connector into the conversation by uploading a JSON file.

Pros and Cons of Using Voice Bots

Pros:

• Voice bots can handle routine tasks, improving efficiency and reducing costs.
• Voice bots can handle hundreds of incoming and outbound calls simultaneously.
• Voice bots can operate 24/7, improving response rates and customer experience.
• Voice bots can Gather preliminary information about clients, making processes more efficient.

Cons:

• Voice bots cannot handle questions that require critical decision making or personal touch.
• Voice bots may not be able to understand accents or dialects.
• Voice bots may not be able to handle complex questions or requests.

Case Studies of Voice Bot Implementation

Previous Group, a consultancy company in the tourism industry, reduced the cost of their call center by 94% by using a voice bot to gather critical risk assessment survey information from clients. Skying, an educational technology platform, increased the number of successful calls and on-time notifications by using a voice bot to remind clients of upcoming classes and to fill out their accounts with more money.

Voximplant Kit Demonstration

Voximplant Kit is a graphical voice bot builder that handles inbound and outbound calls and a cloud contact center that is an OmniChannel contact center. You can create scenarios, campaigns, and cloud call centers using Voximplant Kit. You can also integrate speech synthesis and recognition into your voice bot.

Integrating Voice Bots with CRM Systems

Integrating voice bots with CRM systems is fully possible using open APIs. You can also integrate Dialogflow connector into your voice bot conversation.

Speech Synthesis and Recognition

Voximplant Kit supports 40 languages for speech synthesis and 80 languages for speech recognition from different vendors like IBM, Google, and Amazon.

FAQs

Q: Can voice bots be integrated with any CRM system? A: Yes, voice bots can be integrated with any CRM system using open APIs.

Q: How many languages are supported for speech synthesis and recognition? A: Voximplant Kit supports 40 languages for speech synthesis and 80 languages for speech recognition from different vendors.

Q: Can voice bots handle WhatsApp messages? A: Yes, voice bots can handle WhatsApp messages. The scenario will depend on how you want to set it up.

Q: Can you provide an example of Dialogflow implementation? A: Yes, we have a number of examples of Dialogflow implementation. Please fill out the contact form, and we will contact you to demo the implementation.

Q: What are the pros and cons of using voice bots? A: Pros of using voice bots include improved efficiency, reduced costs, improved response rates, and improved customer experience. Cons of using voice bots include their inability to handle questions that require critical decision making or personal touch, their inability to understand accents or dialects, and their inability to handle complex questions or requests.