Introduction

Welcome back! In this article, we will learn how to set up your very own voice-only AI chatbot. This powerful tool allows you to provide automated responses to your users in a warm and friendly tone. We will guide you step-by-step through the process of creating an AI welcome message and setting up the default reply. Let's get started!

Setting Up Your Voice-only AI Chatbot

To set up your voice-only AI chatbot, follow these simple steps:

1. Creating the AI Welcome Message

The AI welcome message is the first interaction your users will have with your chatbot. It is essential to make a great first impression. Let's create the AI welcome message together:

Delete any existing nodes in the flow to start from scratch.
Click on the "+" icon at the bottom to add a new node and select "Send Message."
Click on "ADD CONTENT" and select "Actions" > "Open AI."
Make sure the "Generate Text" option is selected, and the model is set to "3.5 to 16k."
In the "Safe Response or Custom Field" section, select "AI welcome message" and click "Continue."

2. Setting Up the Default Reply

The default reply is the response your chatbot will give when it doesn't have a specific answer. Let's set up the default reply:

Delete any existing nodes in the flow to start fresh.
Click on the "+" icon at the bottom to add a new node and select "Actions."
Select "Open AI" and click on "Open AI" again.
Set the "Generate Text" option and the business information.
In the "Safe Response or Custom Field" section, select "AI default reply" and click "Continue."

Testing and Transferring the Conversation to a Human

Now that we have set up the AI welcome message and default reply, it's time to test our chatbot and transfer the conversation to a human when necessary. Here's how you can do it:

Publish your chatbot flow and make sure the AI welcome message is the default reply in your settings.
Test the chatbot by initiating a conversation. The AI welcome message will greet your users in a warm and friendly tone.
If the chatbot cannot provide the requested information, it will suggest connecting with a human representative.
Transfer the conversation to a human by selecting "Yes" when prompted. This will notify a team member to assist the user further.
Once the conversation with the human is complete, you can transfer it back to the chatbot for automated responses.

Conclusion

Congratulations! You have successfully set up your voice-only AI chatbot with an AI welcome message and default reply. This powerful tool allows you to engage with your users and provide them with personalized assistance. Remember to optimize your chatbot's responses and customize them to suit your business needs. Enjoy the benefits of automated customer support and enhanced user experience!

Note: Remember to activate the flow as your default reply in your general settings and turn on the AI automated reply feature.

If you have any other questions or need further assistance, feel free to reach out. Thank you for reading this article, and best of luck with your voice-only AI chatbot!

Highlights:

Learn how to set up a voice-only AI chatbot
Create an engaging AI welcome message
Set up a default reply for unanswered queries
Test and transfer conversations to human representatives
Enhance customer support and user experience

FAQ:

Q: Can I customize the AI welcome message?

A: Yes, you can customize the AI welcome message to suit your business's tone and branding. Make it warm, friendly, and representative of your brand voice.

Q: What if the chatbot doesn't have the information requested by the user?

A: If the chatbot doesn't have the requested information, it will suggest connecting with a human representative who can provide more detailed assistance.

Q: How do I transfer a conversation back to the chatbot?

A: Once the conversation with a human representative is complete, you can transfer it back to the chatbot by selecting the option to transfer the conversation to the bot.

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