Create an Interactive WhatsApp Chatbot with Bot Biz

Create an Interactive WhatsApp Chatbot with Bot Biz

Table of Contents:

1. Introduction
2. Setting Up Your Bot Biz Account
3. Creating the User Input Flow
4. Adding Interactives for User Input
   1. Adding Buttons
   2. Dragging and Dropping Buttons
   3. Editing Button Names
   4. Adding Interactive Element for User Input
5. Asking for Order Preferences
   1. Adding Buttons for Product Types
   2. Adding Interactive Element for Cat Bed Sizes
6. Enabling User Input Flow
7. Collecting Customer Information
   1. Creating Custom Fields
   2. Adding Free Keyboard Input Questions
   3. Storing Customer Answers in Custom Fields
8. Organizing the Visual Flow
9. Handling Unattended Buttons
10. testing the Bot on WhatsApp
11. Checking for Saved Customer Details

🤖 Creating an Interactive WhatsApp Chatbot with Bot Biz

In this Tutorial, we will walk you through the step-by-step process of creating a chatbot that connects with your audience on a whole new level using the user input flow feature. By the end of this tutorial, you'll be able to create an interactive WhatsApp chatbot that collects customer information and provides a personalized experience. So let's dive in!

Introduction

To get started, you'll need a Bot Biz account. If you haven't already, sign up for an account and log into your Bot Biz dashboard. From the dashboard, navigate to the Bot Manager and click on the "Create" button. This will redirect you to the visual flow builder, where we'll be designing the user input flow of our chatbot.

Setting Up Your Bot Biz Account

Before we jump into creating the user input flow, it's important to familiarize yourself with the Bot Biz dashboard. Take a few minutes to explore the various features and options available to you.

Creating the User Input Flow

The user input flow is the heart of your chatbot. It determines how the bot responds to user interactions and collects Relevant information. To begin creating the flow, double click on the flow to edit it. Start by writing down the keywords for which the bot will be triggered, such as "hi" or "hello". Give your bot a name and save it.

Adding Interactives for User Input

To provide a more interactive experience, we will be using buttons in our chatbot. Double click on the bot flow and select the "Interactive" element. This will allow us to give the customer multiple options to click on. Drag and drop buttons into the message body, and double click on each button to edit its name. Save the changes as you go.

Asking for Order Preferences

Now that we have the basics in place, let's ask the customer for their order preferences. Add two buttons for the cat bed options - one for "Cat Cave" and one for "Window Perch". Save the changes. If a customer chooses the "Cat Cave" option, add an interactive element to ask for the size. Add two buttons for the size options - one for "Small" and one for "Large".

Enabling User Input Flow

At this point, the customer has provided all their order preferences. Now, we'll start taking their information by enabling the user input flow button. From this point forward, any questions we ask will store the answers in the customer data. Let's proceed to the next step.

Collecting Customer Information

To Collect customer information, we'll be using the user input flow feature. Create a new question and choose the "Free Keyboard Input" option. Ask a question and select "Text" as the reply type. In order to store the answer, create a new custom field for the pet's name and save it. Repeat this step for other questions like phone number and delivery address, saving the answers to the corresponding custom fields.

Organizing the Visual Flow

As you add more elements to your flow, it's important to keep it organized. Drag and drop elements to rearrange them and create a logical sequence. This will ensure a smooth user experience as the conversation progresses.

Handling Unattended Buttons

To prevent any buttons from being left unattended, make sure to provide a reply for each button. Even if it's a random message, the bot needs a response for every choice given to the customer.

Testing the Bot on WhatsApp

Now that your chatbot is set up, it's time to test it on WhatsApp. Open WhatsApp as a customer and send a message to your bot. Check if the bot responds correctly and guides the customer through the user input flow.

Checking for Saved Customer Details

To verify that the bot is working correctly, go back to the Bot Biz dashboard and navigate to the subscriber manager. Click on the respective subscriber and you should see all their saved details. This ensures that the user input flow is functioning properly.

Pros:

• Provides a personalized and interactive experience for customers
• Collects valuable customer information for future use
• Easy to set up and customize according to your specific requirements

Cons:

• Requires a Bot Biz account
• Initial setup and configuration can be time-consuming

✨ Highlights:

1. Creating an interactive WhatsApp chatbot that connects with your audience on a whole new level
2. Collecting customer information seamlessly through the user input flow feature
3. Organizing the visual flow for a smooth and engaging conversation
4. Testing the bot on WhatsApp to ensure its effectiveness
5. Checking for saved customer details in the Bot Biz dashboard

Frequently Asked Questions

Q: Can I use this tutorial for other chatbot platforms? A: This tutorial is specific to creating a WhatsApp chatbot using the Bot Biz platform. However, you can apply similar principles to other chatbot platforms with user input flow features.

Q: How do I customize the chatbot to suit my business needs? A: The tutorial provides a step-by-step guide to creating the chatbot flow. You can customize it by changing the keywords, options, and questions to match your specific business requirements.

Q: Can I add more fields to collect additional customer information? A: Yes, you can create custom fields for any additional information you want to collect from customers. Simply follow the same steps outlined in the tutorial.

Q: Is the user input flow feature limited to WhatsApp? A: While this tutorial focuses on creating a WhatsApp chatbot, the user input flow feature can be used on other messaging platforms as well, depending on the capabilities of the chatbot platform you are using.

Resources:

• Bot Biz