Enhance Work Efficiency with Pega Process Fabric

Table of Contents

1. Introduction
2. What is Pega Process Fabric?
3. Features of Pega Process Fabric
4. How to Install Pega Process Fabric
5. Understanding the Interwoven Worklist
6. Exploring the Pega Process Fabric Hub
7. Benefits of Using Pega Process Fabric
8. Limitations of Pega Process Fabric
9. Use Cases of Pega Process Fabric
10. Conclusion

Introduction

In today's digital world, companies often find themselves managing multiple applications and portals, each with its own set of workflows and cases. The lack of visibility and coordination across these applications can be a major challenge. That's where Pega Process Fabric comes in. In this article, we will explore what Pega Process Fabric is, its features, installation process, and more.

What is Pega Process Fabric?

Pega Process Fabric is an architectural approach that enables organizations to connect and orchestrate work from distributed applications across their enterprise. It provides a unified interface to Gather information about assignments from multiple applications, allowing for a holistic view of workloads. For example, let's say you have an application with different portals and customers. Each portal generates its own cases, making it difficult to track and manage the overall workload. With Pega Process Fabric, you can customize a view that shows all the cases in a worklist, providing better employee experience and visibility across the application.

Features of Pega Process Fabric

Pega Process Fabric offers several features that enhance organizational productivity and efficiency. Firstly, it enables a unified interface to gather information about assignments from multiple applications, eliminating the need to switch between different interfaces. This unified dashboard allows management to Visualize workload distribution effectively. Additionally, Pega Process Fabric helps prioritize and coordinate assignments among teams in an efficient manner. It focuses on connecting and federating work from one application to another by providing capabilities like display, create, and update cases between applications.

How to Install Pega Process Fabric

To install Pega Process Fabric, you need to raise a request to Pega Support. They will provide you with the necessary jar file required for installation. Once you've obtained the jar, you can import it into your Pega application. It is important to note that Pega Process Fabric can be installed on Pega 8.1 and later versions. After installation, the jar file utilizes open APIs to connect between different applications. This enables seamless communication and data sharing across the applications.

Understanding the Interwoven Worklist

The interwoven worklist is the central component of Pega Process Fabric. It combines all the work baskets and worklists from registered applications into a single, holistic view called the interwoven workplace. This consolidated view allows users to easily access and analyze all the assigned work items. By analyzing the interwoven worklist, users can make informed decisions about which assignments to prioritize and which ones require immediate attention. This increases efficiency and enables faster resolution of cases, improving customer satisfaction.

Exploring the Pega Process Fabric Hub

The Pega Process Fabric Hub serves as the control center for managing the registered applications and assignments. It provides a comprehensive overview of the assignments associated with each application. Within the hub, you can view the number of open assignments, the priority of each assignment, any overdue assignments, and the acceleration rate of assignments. This centralized hub allows for efficient assignment management and enables teams to track their progress effectively.

Benefits of Using Pega Process Fabric

Using Pega Process Fabric offers several benefits for organizations. Firstly, it improves employee experience by providing a unified interface and a holistic view of workloads. This helps employees prioritize their tasks and coordinate assignments between teams more effectively. Additionally, Pega Process Fabric allows for better visibility across the application workload, making it easier to manage and distribute work. Furthermore, it enables organizations to reach more customers without duplicating existing applications or cases, enhancing overall productivity and customer satisfaction.

Limitations of Pega Process Fabric

While Pega Process Fabric brings many advantages, it does have some limitations. One limitation is that it requires applications to be registered within the fabric to access their assignments. This can be time-consuming and may not be feasible for applications that are not compatible with Pega Process Fabric. Additionally, Pega Process Fabric is dependent on open APIs for communication between applications, and any issues with these APIs can affect the fabric's functionality. It is essential to consider these limitations before implementing Pega Process Fabric.

Use Cases of Pega Process Fabric

Pega Process Fabric can be beneficial in various use cases. For example, in a banking Scenario, different departments such as credit cards, internet banking, and life insurance may have separate applications. With Pega Process Fabric, a unified view of all the cases from these departments can be created, allowing for better coordination and visibility. Similarly, in Customer Service applications, Pega Process Fabric can help consolidate cases from various channels like chat, email, and social media, ensuring a seamless and efficient resolution process.

Conclusion

Pega Process Fabric is a powerful architectural approach that enables organizations to connect and orchestrate work from distributed applications. It provides a unified interface, improved employee experience, and better visibility into workloads. By leveraging the capabilities of Pega Process Fabric, organizations can streamline their operations, prioritize assignments efficiently, and achieve higher customer satisfaction levels. Despite a few limitations, the benefits of implementing Pega Process Fabric make it a valuable tool for organizations striving for enhanced productivity and agility.

Highlights

• Pega Process Fabric is an architectural approach that connects and orchestrates work from distributed applications across an enterprise.
• It offers a unified interface and improves employee experience by providing better visibility into workloads.
• Pega Process Fabric allows for better coordination and prioritization of assignments among teams.
• Installing Pega Process Fabric requires raising a request to Pega Support and importing the provided jar file.
• The interwoven worklist combines all the work baskets and lists into a single, holistic view for better assignment management.
• The Pega Process Fabric Hub serves as a centralized control center for managing registered applications and assignments.
• Benefits of using Pega Process Fabric include improved employee experience, increased visibility, and the ability to reach more customers without duplicating applications.
• Limitations include the need for application registration and dependency on open APIs.
• Use cases for Pega Process Fabric include banking departments, customer service applications, and more.
• Pega Process Fabric enhances productivity, assignment prioritization, and overall customer satisfaction.

FAQ

Q: Can Pega Process Fabric be installed on any Pega version?
A: No, Pega Process Fabric can be installed on Pega 8.1 and later versions only.

Q: How does Pega Process Fabric improve employee experience?
A: Pega Process Fabric provides a unified interface and a holistic view of workloads, allowing employees to prioritize tasks and coordinate assignments more effectively.

Q: What are the limitations of Pega Process Fabric?
A: Some limitations of Pega Process Fabric include the need for application registration and dependency on open APIs for communication between applications.