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Table of Contents:

  1. Introduction to Chip Drop
  2. How Arborists Use Chip Drop for Wood Chip Disposal
  3. Creating an Account as an Arborist
  4. Understanding the Expectations for Arborist Companies
  5. Navigating the Chip Drop App on Mobile Devices
  6. The Difference between Free and Paid Drop Sites
  7. Benefits and Limitations of Free Sites
  8. The Importance of Verifying Homeowner Location
  9. The Icon System: Green Sites, Shields, and Houses
  10. Credits: Earning Credits for Dropping at Certain Sites
  11. Using the Map to Find Suitable Drop Sites
  12. Filtering Drop Sites Based on Load Content
  13. Understanding the Categories: Wood Chips, Logs, and More
  14. Notable Instructions and Preferences from Homeowners
  15. Contacting Homeowners and Communication Etiquette
  16. Failing a Drop and Updating Drop Status
  17. Managing Crew Accounts and Limitations
  18. Updating Company Profile and Contact Information
  19. Promoting Chip Drop in Your City with Stickers
  20. Conclusion and Support Assistance

Introduction to Chip Drop

Chip Drop is a web app designed to assist arborists in disposing of wood chips effectively. This tutorial aims to educate arborists and tree companies on how to use the app and its services. By utilizing Chip Drop, arborists can easily find suitable drop sites for their wood chips and logs, ensuring efficient waste management.

How Arborists Use Chip Drop for Wood Chip Disposal

To start using the Chip Drop app, arborists need to Create an account on getchipdrop.com. This account allows them to access various features and services offered by Chip Drop. Additionally, arborists need to understand the expectations when using the service, including guidelines for company crews utilizing the app.

Creating an Account as an Arborist

To create an account as an arborist, arborists can visit the Chip Drop Website and click on the "Sign Up" button. Following the intuitive sign-up process, arborists can easily create an account by providing the necessary information. This account will serve as the primary access point to Chip Drop and its services.

Understanding the Expectations for Arborist Companies

Arborist companies using Chip Drop should ensure that all crew members understand and adhere to the expectations set by the service. This includes reading and familiarizing themselves with the guidelines provided on the website. Clear communication and comprehension of the guidelines are crucial to ensuring smooth operations within the app.

Navigating the Chip Drop App on Mobile Devices

The Chip Drop app, designed for mobile devices, provides a seamless user experience. By visiting getchipdrop.com on their mobile phones, arborists can access the app. Although it is not a native app and does not require any downloads, it functions just like one. In case of any issues, arborists can contact the support team for quick resolutions.

The Difference between Free and Paid Drop Sites

When using Chip Drop, arborists encounter two types of drop sites: free and paid. Understanding this distinction is essential for arborists to make informed decisions. Free drop sites require no payment and can be easily found, especially in areas with high demand for wood chips. Paid sites, denoted by gray icons, require a card on file and a fee of $20 per drop.

Pros of Free Sites:

  • No cost for dropping wood chips.
  • Abundance of free drop sites, especially in high-demand areas.
  • Easy access for arborists without a card on file.

Cons of Free Sites:

  • Limited availability in some areas.
  • Possibility of encountering more competition from other arborists.

Benefits and Limitations of Free Sites

Although free drop sites present numerous advantages, it is essential to understand their limitations. While arborists can easily find and drop wood chips at free sites, there may be a higher demand from gardeners and homeowners during spring and summer. However, in cities with a larger user base, such as Portland and Seattle, free sites are more readily available.

The Importance of Verifying Homeowner Location

To ensure the quality and security of drop sites, Chip Drop implements a verification process. This involves homeowners verifying their location when making requests. The verification is denoted by a shield icon on the map. This additional level of security helps arborists avoid potential mistakes and ensures accurate and reliable delivery.

The Icon System: Green Sites, Shields, and Houses

The Chip Drop map uses different icons to represent drop sites. Green icons indicate available sites that are free of charge. The shield icons signify sites where homeowners have verified their presence during the request. These icons assure arborists that the homeowners are genuine and that the requested drop is legitimate. Previously, all icon types were represented by house icons. The introduction of the shield icon aims to enhance site quality and homeowner verification.

Credits: Earning Credits for Dropping at Certain Sites

Arborists have the opportunity to earn credits by dropping wood chips at specific sites. These sites are denoted by an orange circle with a number. When a drop is completed at such a site, arborists receive credits in their account. These credits offer the benefit of subsequent free drops, allowing arborists to utilize the service without incurring any charges.

Using the Map to Find Suitable Drop Sites

The map feature in the Chip Drop app plays a crucial role in helping arborists find suitable drop sites. By logging in and accessing the map, arborists can view available sites. Gray sites signify paid drop sites, while green sites indicate free drop sites. Arborists can easily click on these icons and review the site details before making a decision.

Filtering Drop Sites Based on Load Content

To simplify the search process, Chip Drop offers a filtering feature on the map. Arborists can filter the sites based on the Type of load they are carrying. Whether it's wood chips, logs, or a combination of both, arborists can customize their search preferences to find the most suitable drop sites.

Understanding the Categories: Wood Chips, Logs, and More

When selecting drop sites, arborists need to ensure that their load aligns with the homeowner's needs. Chip Drop categorizes load preferences into four categories: wood chips only, wood chips with a few logs, logs only, and wood chips with many logs. Arborists must match their load composition with the homeowner's preferences to ensure smooth and successful drops.

Notable Instructions and Preferences from Homeowners

When reviewing selected drop sites, arborists should pay Attention to the homeowner's instructions and preferences. These instruct Where To drop the wood chips and may highlight any specific species homeowners may not want. Arborists should honor these requests and communicate with the homeowners if necessary.

Contacting Homeowners and Communication Etiquette

While Chip Drop does not require arborists to contact homeowners ahead of time, they are welcome to do so for clarification or to establish a rapport. However, it is crucial to respect the homeowners' preferences and the fact that contact information is primarily intended for homeowner use. Arborists should ensure their crews are aware of proper communication etiquette when dealing with homeowners.

Failing a Drop and Updating Drop Status

In certain situations, drops may fail or need to be canceled. This can occur due to unforeseen circumstances or a change of plans. Arborists have the option to mark a drop as failed and provide brief explanations if necessary. Failing a drop has no consequences, and Chip Drop does not charge for failed drops. However, it is essential to communicate clearly with homeowners.

Managing Crew Accounts and Limitations

To optimize the use of the Chip Drop app, arborist companies should create crew accounts for individual team members. Crew accounts allow each member to access the app using their own login credentials. However, it is essential to note that crew accounts rely on the company's card on file for payments. Additionally, each account is limited to three pending drops at a time.

Updating Company Profile and Contact Information

Maintaining an accurate and up-to-date company profile is crucial for effective communication with homeowners. Arborist companies should regularly review and update their contact information on the Chip Drop app. This includes providing a Current phone number and ensuring that the listed information aligns with the company's branding.

Promoting Chip Drop in Your City with Stickers

Arborists interested in expanding the Chip Drop service in their city can help promote it by displaying Chip Drop stickers on their vehicles. These stickers, provided by Chip Drop for free, feature the message "Free Wood Chips" and the website URL. By sportively displaying these stickers, arborists can help spread awareness of the service and attract potential gardeners and homeowners.

Conclusion and Support Assistance

Chip Drop offers a convenient and efficient solution for arborists needing to dispose of wood chips. By utilizing the app's features, arborists can easily locate suitable drop sites and manage their drops effectively. If arborists encounter any issues or require support, the Chip Drop team is readily available to provide assistance and ensure a seamless experience.

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