How to Publish Your Chatbot to Channels with Kore.ai

Table of Contents

1. Introduction
2. Building a Chatbot using Chordata
   • 2.1 Bot Builder
   • 2.2 Training the NLP
   • 2.3 Conversational Responses
3. Enabling Channels for Bot Access
   • 3.1 Email Channel
   • 3.2 Twitter Integration
   • 3.3 Web and Mobile Platform
4. Customizing the Chat Interface
   • 4.1 Creating an App Container
   • 4.2 Secure Communication
   • 4.3 Using Chordata SDKs
5. Future Channel Additions

How to Publish Your Chatbot to Various Channels using Chordata

Today, businesses are using chatbots as a powerful tool to enhance customer interactions and streamline processes. If You're looking to build and publish a chatbot that can be accessed through multiple channels, Chordata is the ideal platform for you. In this article, we will walk you through the process of building a chatbot using Chordata's bot builder and enabling it on various channels like email, Twitter, and web/mobile platforms.

1. Introduction

Before we dive into the details, let's understand what Chordata is all about. Chordata is a comprehensive chatbot platform that allows you to build a bot once and use it across multiple channels. Whether you want your chatbot to Interact with customers via email, Facebook Messenger, Slack, or any other platform, Chordata has got you covered. It also enables you to Create a web or mobile experience for your users using Chordata's SDK for iOS, Android, and web.

2. Building a Chatbot using Chordata

2.1 Bot Builder

The first step in creating your chatbot is using Chordata's user-friendly bot builder. With a few simple tasks, you can set up the basic functionalities of your bot. Once you have defined the tasks, you can train the NLP (Natural Language Processing) to understand various ways users can interact with your bot. You can also modify the responses to make them more conversational and engaging.

Pros:

• User-friendly interface for building chatbots
• Easy task definition and NLP training
• Ability to modify responses for a conversational experience

2.2 Training the NLP

To ensure your chatbot understands and responds appropriately to user inputs, training the NLP is crucial. Chordata's platform allows you to train the NLP to recognize different variations of user queries and map them to the corresponding tasks. This way, your chatbot becomes more accurate and efficient in providing the desired information or assistance.

2.3 Conversational Responses

To make the interaction with your chatbot more natural, Chordata enables you to create conversational responses. Instead of robotic and static answers, your chatbot can engage users in a friendly and human-like manner. This enhances the user experience and creates a positive impression of your brand.

3. Enabling Channels for Bot Access

Once your chatbot is ready and functions as desired, the next step is to decide how users will access it. Chordata makes it easy to enable your chatbot on various channels, beginning with the email channel.

3.1 Email Channel

Enabling the email channel is a straightforward process. With just a few clicks, you can enable the email channel and associate it with a default email address. Users can start communicating with your chatbot by sending emails to this address. You also have the flexibility to change the email address, making it customizable to suit your specific requirements.

Pros:

• Easy setup and configuration
• Customizable email address for bot communication
• Support for different use cases like support emails.

3.2 Twitter Integration

Integrating your chatbot with Twitter follows a similar approach as other channels. Chordata's platform already handles the integration at the API level, so all you need to do is provide the necessary configuration parameters. By copying and pasting the required tokens and auth credentials from your Twitter account, you can enable your chatbot on Twitter. Chordata facilitates bi-directional communication, ensuring seamless interaction between users and your bot on Twitter.

3.3 Web and Mobile Platform

Chordata provides a flexible solution to enable your chatbot on the web or as a mobile app using their SDKs. To begin, you need to create an app container to wrap your chatbot into. This container ensures secure communication between your app and the Chordata server. You can choose from different security algorithms like RS256 or XS256 and enter the corresponding keys for communication encryption. Once set up, you will receive various parameters such as bot ID, client ID, and secret key for further communication setup.

Pros:

• Support for custom web and mobile applications
• Easy integration with SDKs for iOS, Android, and web
• Secure communication using encryption algorithms

4. Customizing the Chat Interface

Chordata allows you to customize the chat interface to Align with your branding and design preferences. Whether you are embedding the chatbot into a Website or creating a dedicated mobile app, you can leverage Chordata's SDKs to achieve a seamless integration.

4.1 Creating an App Container

To embed the chatbot into your website or mobile app, you need to create an app container. This container serves as a wrapper for your chatbot and enables seamless communication between your application and the Chordata platform. You can give your app a name and choose the desired security algorithm for communication encryption.

4.2 Secure Communication

Secure communication is essential to protect user data and maintain privacy. Chordata offers multiple encryption algorithms to ensure the security of your chatbot's interactions. Depending on your requirements, you can choose either RS256 or XS256, and configure the encryption keys accordingly.

4.3 Using Chordata SDKs

Chordata provides SDKs for iOS, Android, and web platforms, allowing you to easily integrate the chatbot into your custom applications. By copying and pasting Relevant JavaScript libraries and configuration parameters, you can set up a chat window on your website or create a dedicated chat interface in your mobile app. The SDKs also come with detailed documentation, making it easy to build custom interfaces and further enhance the user experience.

5. Future Channel Additions

Chordata is continuously expanding its list of supported channels. While email, Twitter, and web/mobile platforms are already available, Chordata plans to introduce more channels like Skype for Business in the future. This commitment to growing channel support ensures that you can reach your customers across multiple platforms and maximize the impact of your chatbot.

Highlights

• Chordata is a comprehensive chatbot platform that enables publishing across multiple channels.
• The bot builder in Chordata allows easy task definition and NLP training.
• Chordata's platform supports conversational responses to enhance user engagement.
• Channels like email, Twitter, and web/mobile platforms can be easily integrated for bot access.
• Chordata provides customizable SDKs for building chat interfaces in custom applications.
• Secure communication is ensured through encryption algorithms and app containers.
• Chordata plans to add more channels in the future, expanding its platform's capabilities.

FAQ

Q: Can I use Chordata to publish my chatbot on Facebook Messenger?

A: Yes, Chordata supports publishing chatbots on Facebook Messenger. It is one of the available channels you can enable for your chatbot.

Q: Are there any limitations on the number of channels I can enable for my chatbot?

A: Chordata allows you to enable your chatbot on multiple channels, and there are no specific limitations on the number of channels you can activate. However, keep in mind that managing and maintaining the bot's responses and behavior across all channels requires careful Attention.

Q: Can I customize the appearance of the chat window in my mobile app?

A: Yes, Chordata provides SDKs for iOS, Android, and web platforms. You can use these SDKs to customize the chat interface in your mobile app and align it with your app's design and branding.

Q: Is Chordata suitable for large-scale enterprise deployments?

A: Yes, Chordata is designed to cater to both small-Scale and large-scale enterprise deployments. It offers scalability, security features, and customizable options to meet the complex requirements of enterprise-level chatbot deployments.