Revolutionize Customer Conversations with HighLevel's AI Bot

Table of Contents

1. Introduction
2. Overview of Conversation AI
3. Modes of Conversation AI
   • Off mode
   • Suggestive mode
   • Auto-reply mode
4. Supported Channels
   • SMS
   • Other channels
5. Achieving Objectives with Conversation AI
   • Appointment booking
6. Configuring Conversation AI
   • Selecting calendars
   • Adding Q&A for training
   • Training the bot with website content
7. Interacting with the Bot
   • Taking over the conversation manually
   • Identifying bot conversations
   • Using suggestive mode
8. Implementation and Availability
9. Conclusion
10. Resources

🤖 Sneak Peek: Introducing Conversation AI by High Level

Imagine a conversational bot that can automatically respond to inbound chats, WhatsApp messages, and even Facebook messages. That's exactly what High Level's brand new Conversation AI brings to the table. In this sneak peek, we'll explore the features and capabilities of this AI-powered bot and how it can revolutionize your customer conversations. So, let's dive in and take a closer look!

1. Introduction

High Level's Conversation AI is a fully trainable bot designed to streamline your communication efforts across various channels. It can handle inbound chats, WhatsApp messages, Facebook messages, and more. With its advanced AI capabilities, Conversation AI aims to not only engage in conversations but also help you achieve key objectives, starting with appointment booking.

2. Overview of Conversation AI

Conversation AI operates as a smart conversational bot within the High Level platform. It is designed to automate responses, save time, and enhance the overall customer experience. With intuitive features and robust capabilities, this AI-powered bot can take your customer communication to the next level.

3. Modes of Conversation AI

Conversation AI offers three distinct modes of operation:

- Off mode

In this mode, the AI Bot remains inactive and does not respond to any incoming messages.

- Suggestive mode

Suggestive mode allows the bot to suggest responses without taking over the conversation entirely. It provides you with examples of suitable responses, empowering you to maintain control while leveraging the bot's expertise.

- Auto-reply mode

In auto-reply mode, the AI bot takes full charge of the conversation, automatically responding on your behalf. This mode is ideal for scenarios where immediate and automated responses are required.

4. Supported Channels

Conversation AI currently supports SMS as a primary Channel. However, it can also integrate with other channels, such as WhatsApp and Facebook messages, once they become available.

5. Achieving Objectives with Conversation AI

High Level's Conversation AI isn't just about engaging in conversations; it's also focused on helping you achieve specific objectives. The first objective being addressed is appointment booking. With Conversation AI, you can seamlessly guide your customers through the process of Scheduling appointments, saving time and effort for both parties.

6. Configuring Conversation AI

To make the most out of Conversation AI, you can configure various settings within the High Level platform.

- Selecting calendars

You have the flexibility to choose which calendar the bot should use for appointment booking. With this feature, you can ensure that the bot aligns with your existing scheduling system.

- Adding Q&A for training

Train your bot effectively by adding Relevant questions and answers. This allows the bot to understand customer queries better and deliver accurate responses.

- Training the bot with website content

High Level plans to introduce a feature that enables the bot to extract content from a specified website. By leveraging this capability, you can train the bot using content directly from your website, making it even more knowledgeable and contextually aware.

7. Interacting with the Bot

Although the bot is designed to automate conversations, you maintain control and can intervene when necessary.

- Taking over the conversation manually

If you feel the need to take control of a conversation that the bot is handling, you can easily pause the bot and Resume the conversation manually. This ensures a seamless transition between automated and manual conversations.

- Identifying bot conversations

To distinguish between bot conversations and human conversations, High Level has included a visual indicator. By hovering over a conversation, you can identify whether it's being handled by the bot or a human. This Clarity ensures effective communication and a smooth user experience.

- Using suggestive mode

Suggestive mode allows the bot to provide you with examples of suitable responses, offering guidance and facilitating effective communication. You can customize and send these responses with ease, adding a personal touch to your conversations.

8. Implementation and Availability

High Level has already launched the Conversation AI feature in its own account, showcasing its capabilities. After thorough bench testing, it will soon be made available to all users. Stay tuned for the official rollout of this Game-changing feature!

9. Conclusion

High Level's Conversation AI is set to revolutionize the way businesses communicate with their customers. From streamlining conversations to achieving specific objectives, this AI-powered bot offers a smart and efficient solution. Get ready to enhance customer interactions and save valuable time with Conversation AI by High Level.

Highlights

• High Level introduces Conversation AI, a trainable bot for efficient customer communication.
• Conversation AI supports various channels, including SMS, WhatsApp, and Facebook messages.
• Choose between three modes: Off mode, Suggestive mode, and Auto-reply mode.
• Achieve objectives with Conversation AI, starting with appointment booking.
• Configure the bot by selecting calendars, adding Q&A for training, and training it with website content.
• Interact with the bot effectively by manually taking over conversations and using suggestive mode.
• Conversation AI has been launched within High Level's own account and will soon be available to users.
• Enhance customer interactions and streamline communication with High Level's Conversation AI.

FAQ

Q: Can I use Conversation AI with channels other than SMS? A: While Conversation AI currently supports SMS, High Level plans to add support for other channels like WhatsApp and Facebook messages in the future.

Q: Can I customize the responses suggested by the bot in Suggestive mode? A: Yes, you can customize and personalize the suggested responses before sending them.

Q: Is it possible to train the bot using content from my website? A: High Level is planning to introduce a feature that allows the bot to fetch content from a specified website for training, making it more knowledgeable and contextually aware.

Q: Can I intervene and take control of a conversation that the bot is handling? A: Yes, you can pause the bot and take over the conversation manually whenever needed.

Q: When will Conversation AI be available to all users? A: After thorough bench testing, High Level plans to roll out Conversation AI to all users soon. Stay tuned for updates!