Revolutionizing Customer Experience in India: Skit.ai's Advanced AI Platform
Table of Contents:
- Introduction
- The Problem of Language Barriers in Customer Experience
2.1. Case Study: Ram from Haryana
2.2. Case Study: Ram from Gurgaon
- Introducing Skit.ai
3.1. The Skit.ai Platform
3.2. Training the Platform
- Working with Large Brands
4.1. Examples of Banks
4.2. Improvements in Average Handling Time
4.3. Insurance Companies and Persistencies
- The Customer Lifecycle
5.1. Acquisition
5.2. Onboarding
5.3. Service
5.4. Retention
- Demos of Skit.ai
6.1. Demo from Bharat
6.2. Demo from SBI Card
6.3. The Future Version of Skit.ai
6.4. Demo of a Dmat Account Opening
- Conclusion
- Q&A
- Resources
📢 Reimagining Customer Experience with Voice AI
Introduction
In today's fast-paced world, customer experience plays a crucial role in the success of any business. However, there are often language barriers that hinder effective communication between customers and brands. This is especially true in countries like India, where diverse languages and dialects are spoken. In this article, we will explore how Skit.ai, a cutting-edge AI platform, is revolutionizing customer experience by enabling human-like conversations in multiple languages.
The Problem of Language Barriers in Customer Experience
Language barriers can pose significant challenges for customers in accessing services and information. Let's take a look at a couple of case studies to understand these challenges better.
Case Study: Ram from Haryana
Ram, a resident of Haryana, faces difficulties whenever he receives an SMS from his bank in English. As he can only read Hindi, he has to travel 10 kilometers to a banking branch to understand the message. This inconvenience could be eliminated if Ram could receive the message in his preferred language.
Case Study: Ram from Gurgaon
Ram from Gurgaon works with a venture capitalist firm and frequently tries to reach out to different brands for various purposes. While it is easy for him to book an Ola or Uber, getting in touch with a contact center agent proves to be much more challenging. These distinct problems highlight the need for a solution that addresses language barriers in Customer Service.
Introducing Skit.ai
Skit.ai is an innovative platform that offers human-like conversation capabilities to contact centers. With a focus on languages and dialects spoken in India, Skit.ai aims to bridge the communication gap between businesses and their customers. By using artificial intelligence and machine learning, Skit.ai provides a seamless conversational experience.
The Skit.ai Platform
The Skit.ai platform covers more than 10 languages and over 160 dialects. Its development involved training the system with one lakh hours of data, encompassing various language nuances and the ways people speak on the phone. Skit.ai solves the problem of language diversity, enabling businesses to have Meaningful conversations with customers across the country.
Working with Large Brands
Skit.ai has partnered with numerous large brands to enhance customer experience and improve operational efficiency. By implementing Skit.ai's platform, these organizations have experienced significant improvements.
For example, in the banking industry, the platform has effectively reduced waiting times on IVR calls, resulting in shorter average handling times. Insurance companies have benefited from Skit.ai's persistency solutions for collections. These success stories demonstrate the positive impact of Skit.ai on various aspects of the customer lifecycle.
The Customer Lifecycle
The customer lifecycle encompasses several stages, such as acquisition, onboarding, service, and retention. Skit.ai plays a vital role throughout this journey, providing solutions to streamline and personalize each step.
During the acquisition stage, Skit.ai's intelligent interaction capabilities help prospects navigate through the initial contact process. Once customers are onboarded, the platform ensures a smooth and efficient onboarding experience. Skit.ai's conversational abilities contribute to exceptional customer service, offering Timely and accurate support. Finally, Skit.ai's solutions play a crucial role in customer retention, fostering strong relationships between brands and their customers.
Demos of Skit.ai
To showcase the capabilities of Skit.ai, let's explore some demos that highlight its functionalities.
Demo from Bharat
In this demo, a customer receives a call regarding a payment. Despite the customer's dialect heavily influencing their Hindi, Skit.ai captures the necessary information. If the payment is not received, the call can be easily rescheduled, showcasing the automation and convenience provided by Skit.ai.
Demo from SBI Card
In this English demo, an inbound call from a customer who wants to change their address is handled seamlessly by Skit.ai. The platform understands and responds to the customer's requests, demonstrating its versatility in serving customers across India.
The Future Version of Skit.ai
While the current version of Skit.ai provides an exceptional experience, the team has been tirelessly working on improving its capabilities. In the coming months, a version with a voice that closely resembles human speech will be released, further enhancing the conversational experience.
Demo of a Dmat Account Opening
This demo showcases Skit.ai's application in the financial sector. By guiding the customer through a series of questions, Skit.ai ensures a smooth account opening process. This automated solution saves time and effort for both customers and agents, highlighting the potential for Skit.ai in various industries.
Conclusion
Skit.ai is revolutionizing customer experience with its advanced conversational AI technology. By addressing language barriers and providing human-like interactions, the platform bridges the communication gap between businesses and their customers. With its success in collaborating with large brands and continuous improvements, Skit.ai is paving the way for exceptional customer experiences in a diverse and dynamic country like India.
Q&A
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Q: Will Skit.ai replace call center agents?
A: No, Skit.ai's goal is to automate mundane tasks, allowing agents to focus on providing personalized and innovative solutions.
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Q: How does Skit.ai handle language variations within a single conversation?
A: Skit.ai's training enables it to understand and respond to different language variations seamlessly, ensuring a smooth conversational experience.
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Q: Can Skit.ai work with languages other than those spoken in India?
A: While Skit.ai is primarily focused on Indian languages, its flexible architecture allows for integration with other languages as well.
Resources
