Revolutionizing EHR Documentation with Ambient AI

Table of Contents

1. Introduction
2. Housekeeping Items
3. Engagement with Q&A
4. Presentation Overview
5. Microsoft and Nuance Partnership
6. What is Ambient Clinical Intelligence?
7. Intermountain Healthcare and SEL
8. Pilot Experience and Findings
9. Ongoing Studies and Scalability
10. Business Case for Ambient AI in Healthcare

Article

Introduction

Welcome to another session of Voices of Healthcare Cloud. In this session, we will be discussing a great topic with our presenters from Nuance Communications and Intermountain Healthcare. Before we begin, let's go over a few housekeeping items and how You can engage with our Q&A.

Housekeeping Items

During the session, we encourage attendees to ask questions and engage with us. You can use the chat feature to introduce yourself, mention your location or company, and ask any questions you have. Please note that questions will be moderated, and we will do our best to answer them either in the chat or with our presenters during the session. Additionally, the session will be recorded and posted on our blog for future reference.

Engagement with Q&A

To engage with the Q&A, look for the question box in the top right-HAND corner. Clicking on it will open the Q&A panel where you can publish and ask your questions. Feel free to start asking questions and sharing your thoughts and ideas.

Presentation Overview

In today's session, we have Jared, CMIO from Nuance Communications, and speakers from Intermountain Healthcare joining us. They will be discussing the optimization of documentation in the EHR with ambient AI. Jared will start by giving an overview of the Current state of healthcare and ambient AI. Then, Mike and Tyler from Intermountain Healthcare will share their experiences with implementing ambient AI and the results they have achieved.

Microsoft and Nuance Partnership

Nuance Communications and Microsoft have joined forces in the healthcare industry, combining their expertise to provide innovative solutions. The partnership enables the integration of healthcare-specific AI technologies with the Scale and power of Microsoft's cloud computing capabilities. This collaboration aims to solve the biggest challenges in healthcare and amplify the doctor-patient relationship.

What is Ambient Clinical Intelligence?

Ambient clinical intelligence utilizes the power of cloud computing and the internet of things to run AI models that enhance healthcare practices. It allows for the seamless capture of natural conversations between doctors and patients, applying AI to complete clinical notes and improve documentation efficiency. The goal is to relieve the burden of administrative tasks for providers, allowing them to focus on delivering excellent patient care.

Intermountain Healthcare and SEL

Intermountain Healthcare and SEL have merged to Create a unified organization focused on making healthcare more accessible and improving individual health outcomes. This partnership leverages the geographic reach and resources of Intermountain Healthcare to deliver better healthcare solutions to a broader population. The collaboration between Intermountain and SEL highlights their shared commitment to enhancing patient experiences, provider engagement, and accelerating innovation in the healthcare industry.

Pilot Experience and Findings

Intermountain Healthcare conducted a pilot program for implementing ambient AI, involving various specialties and both face-to-face and telehealth encounters. The initial results were promising, with high provider satisfaction and positive feedback from patients. The pilot demonstrated improved productivity, enhanced patient experiences, and increased clinical note quality. The turnaround time for note completion significantly decreased over time, allowing providers to save time and focus more on patient care.

Ongoing Studies and Scalability

Intermountain Healthcare continues to expand its use of ambient AI and conduct ongoing studies to evaluate the effectiveness and scalability of the technology. They have matched providers using ambient AI with a control group and are measuring various metrics, such as provider productivity, patient engagement, and the impact on value-Based care. The data collected will provide valuable insights into the benefits and challenges of scaling ambient AI across different specialties and care settings.

Business Case for Ambient AI in Healthcare

The business case for implementing ambient AI in healthcare revolves around addressing challenges like physician burnout, improving patient experiences, enhancing provider productivity, and realizing value-based care goals. By streamlining documentation processes and allowing providers to focus more on patient interactions, ambient AI can lead to better patient outcomes, increased provider satisfaction, and potentially, financial benefits in terms of recruitment and patient retention. The use of ambient AI aligns with the evolving healthcare landscape, emphasizing consumerism and the transition towards value-based care models.

Highlights

• Ambient clinical intelligence utilizes the cloud and AI to enhance healthcare documentation and relieve administrative burdens for providers.
• The partnership between Microsoft and Nuance combines healthcare expertise and AI capabilities to solve critical challenges in the industry.
• Intermountain Healthcare and SEL have merged to create a unified organization focused on improving patient experiences and accelerating innovation.
• The pilot program for ambient AI implementation showed positive results in terms of provider satisfaction, patient experiences, and clinical note quality.
• Ongoing studies aim to assess the scalability and impact of ambient AI across specialties and care settings.
• The business case for ambient AI in healthcare includes addressing physician burnout, improving patient experiences, and aligning with value-based care goals.

FAQ

Q: What is ambient clinical intelligence?

A: Ambient clinical intelligence utilizes cloud computing and AI to enhance documentation processes in healthcare, allowing for the seamless capture of natural conversations between doctors and patients and improving overall efficiency.

Q: How does the collaboration between Microsoft and Nuance benefit healthcare?

A: The collaboration between Microsoft and Nuance combines healthcare expertise and AI capabilities, allowing for the development of innovative solutions and the potential to solve critical challenges in the industry, such as physician burnout and improving patient outcomes.

Q: How does ambient AI improve patient experiences?

A: By enabling doctors to focus more on patient interactions and reducing the burden of administrative tasks, ambient AI can enhance patient experiences and ensure that providers can provide high-quality care while maintaining a personal connection with their patients.

Q: How does ambient AI impact documentation quality?

A: Ambient AI can improve documentation quality by capturing natural conversations between doctors and patients and automatically generating clinical notes. The AI system has been trained on millions of real patient recordings, ensuring that the generated notes are medically Relevant and accurate.

Q: Will ambient AI replace healthcare providers?

A: No, ambient AI is designed to augment healthcare providers' work and streamline administrative tasks. It allows providers to focus more on patient care and provides support in documentation processes, but it does not replace the need for human expertise and interaction.