Simplify Your AI Workflows with the Generative AI Controller
Table of Contents
- Introduction
- The AI Academy: An Overview
- The Generative AI Controller: Simplifying AI Workflows
- Getting Started with the Generative AI Controller
- Setting Up the Connection and Credentials
- Configuring the Generative AI Capabilities
- Using the Summarize Capability
- Building a Custom Use Case: Summarizing Work Notes
- testing and Implementing the Flow
- Conclusion
The Generative AI Controller: Simplifying AI Workflows
In this article, we will explore the Generative AI Controller and how it simplifies AI workflows within the ServiceNow platform. We will start with a quick introduction to the AI Academy and its purpose. Then, we will dive into the details of the Generative AI Controller and its capabilities, including how to set up connections and credentials for the AI providers. We will also learn how to configure and use the different generative AI capabilities, with a focus on the "summarize" functionality. Finally, we will build a custom use case to demonstrate how the controller can be used to summarize work notes. By the end of this article, you will have a clear understanding of how to leverage the power of the Generative AI Controller in your AI workflows.
Introduction
Before we delve into the subject of the Generative AI Controller, let's take a quick look at the AI Academy and its role. The AI Academy is a platform that provides fresh ideas, practical guidance, and a better understanding of ServiceNow's AI products. It offers a variety of resources, including an AI and intelligence Community Forum on the ServiceNow Community website, where experts can answer your questions. The Sessions conducted in the AI Academy are recorded and posted on the ServiceNow Community YouTube Channel, along with other valuable resources. This article will serve as a guide to help you navigate the Generative AI Controller and make the most of its capabilities.
The AI Academy: An Overview
The AI Academy is a session offered by ServiceNow that brings together experts and professionals to share content and insights about AI products. It is a platform where you can ask questions and gain a better understanding of ServiceNow's AI offerings. The sessions are recorded and made available on the ServiceNow Community YouTube channel, allowing you to access them at any time. The AI Academy covers various topics related to AI, including the Generative AI Controller, which is the focus of this article.
The Generative AI Controller: Simplifying AI Workflows
The Generative AI Controller is a powerful tool that allows you to embed generative AI in your ServiceNow workflows without the complexity of integration. It is part of the Now Assist Package, which offers a suite of AI solutions. The controller enables you to develop custom generative AI workflows and achieve faster time-to-value without the need for complex integration. It provides Simplified APIs and out-of-the-box capabilities, such as summarization, content generation, and sentiment analysis. These capabilities can be seamlessly integrated into flow designer, virtual agent designer, or scripting.
Getting Started with the Generative AI Controller
To get started with the Generative AI Controller, you need a Now Assist skew, such as Now Assist and Creator, ITSM, HRSD, or CSM. Ensure that you are using Vancouver Patch 2 or above. The controller supports integration with Azure, OpenAI, and OpenAI models. You will need an API key and subscription for your chosen provider. It is important to note that there is no public access to the Now LLM through the controller. The controller is a low-code integration with generative AI providers, allowing you to create custom workflows with ease.
Setting Up the Connection and Credentials
To use the Generative AI Controller, you need to set up the connection and credentials for your chosen AI provider. ServiceNow provides out-of-box credential aliases for Azure and OpenAI. You can create a new connection by entering the connection URL and API key obtained from your Azure or OpenAI portal. Once the connection is established, you are ready to configure the Generative AI capabilities.
Configuring the Generative AI Capabilities
The Generative AI Controller offers various out-of-box capabilities, including content generation, generic Prompt, sentiment analysis, and summarization. These capabilities can be configured in the ServiceNow environment for seamless integration into workflows. The capabilities are categorized as extendable and serviceable, depending on their usability within ServiceNow. In this article, we will focus on the "summarize" capability and explore how it can be used to summarize work notes.
Using the Summarize Capability
The "summarize" capability of the Generative AI Controller allows you to summarize input text, making it a valuable tool in a wide range of applications. To use this capability, you need to specify the text you want to summarize. In the ServiceNow environment, you can utilize the data picker to select the input text, which can be a field like description or work notes. The AI controller will generate a concise summary based on the input text, providing valuable insights and reducing the need for manual effort.
Building a Custom Use Case: Summarizing Work Notes
In this section, we will demonstrate how to build a custom use case using the Generative AI Controller. We will create a flow that automatically summarizes work notes when an incident is resolved. The summarized text will then be added to the resolution notes field of the incident Record. This use case showcases the flexibility and effectiveness of the Generative AI Controller in streamlining workflows and improving efficiency. By following the step-by-step instructions, you will be able to replicate this use case and tailor it to your specific requirements.
Testing and Implementing the Flow
Once the flow is created, it is essential to test and implement it to ensure its functionality. You can trigger the flow by updating an incident record and changing its state to resolved. The flow will automatically summarize the work notes and populate the resolution notes field with the summarized text. You can validate the results by checking the incident record after the flow execution. Through testing and refining the flow, you can fine-tune the automation process and enhance its performance.
Conclusion
The Generative AI Controller is a valuable tool that simplifies AI workflows within the ServiceNow platform. It allows you to leverage the power of generative AI without the complexities of integration, enabling faster time-to-value for your AI development. By following the instructions provided in this article, you can set up the connection and credentials, configure the generative AI capabilities, and build custom use cases using the controller. With the ability to summarize work notes and automate tasks, the Generative AI Controller enhances productivity and efficiency within your organization.
Highlights
- The AI Academy provides valuable resources and content to help you navigate ServiceNow's AI products.
- The Generative AI Controller simplifies AI workflows and allows for custom development without integration complexity.
- Setting up connections and credentials is essential to utilize the Generative AI Controller effectively.
- The Summarize capability is a powerful tool for generating concise summaries of text.
- Building custom use cases with the Generative AI Controller can greatly streamline workflows and increase efficiency.
- Testing and implementing flows ensure functionality and optimize automation processes.
- The Generative AI Controller enhances productivity and efficiency in AI workflows within ServiceNow.
FAQs
Q: Can the Generative AI Controller be used with ServiceNow's internal Now LLM?
A: No, the Generative AI Controller does not provide access to ServiceNow's internal Now LLM. It is designed for integration with Azure, OpenAI, and other third-party generative AI providers.
Q: Can the Generative AI Controller generate different types of summaries, such as bullet points or shorter summaries?
A: By utilizing the Generic Prompt capability, it is possible to generate different types of summaries by providing specific prompts or instructions to the AI model.
Q: Is it possible to customize the format of the summarization STRING?
A: The summarization string generated by the Generative AI Controller is in plain text format. Custom formatting, such as bullet points or shorter summaries, can be achieved by using the Generic Prompt capability.
Q: Are there any fine-tuned Now LLM models available specifically for ITSM purposes?
A: The Now LLM models provided by ServiceNow are primarily used for Now Assist solutions, such as incident summarization and resolution notes generation. Customization of Now LLM models is not currently available.
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