Streamline Customer Support with Minerva - A Comprehensive Review

Streamline Customer Support with Minerva - A Comprehensive Review

Table of Contents

1. Introduction
2. What is Minerva?
3. How Does Minerva Work?
4. Pricing and Plans
5. Key Features of Minerva
6. Creating Guides with Minerva
   • Installing the Minerva Chrome Extension
   • Creating a Step-by-Step Guide
   • Editing and Publishing Guides
7. Sharing and Embedding Guides
8. Using the Minerva Video Feature
9. Pros and Cons of Minerva
   • Pros
   • Cons
10. Conclusion

🚀 Introduction

In this article, we will explore Minerva, a powerful tool designed to make generating support documentation for SAS products a breeze. If you own a SAS product or run a company that requires providing customer support on a regular basis, Minerva might be the perfect solution for you. We'll delve into the features, pricing, and functionality of Minerva, giving you a comprehensive understanding of how it can streamline your support processes. Let's dive in!

1️⃣ What is Minerva?

Minerva is an innovative tool that allows users to easily create self-serve knowledge bases directly within their SAS products. With Minerva, you can provide your customers with Instant access to Relevant support documentation, saving both time and resources. It eliminates the need for repetitive support requests and empowers users to find the information they need at their fingertips.

2️⃣ How Does Minerva Work?

Minerva leverages a Chrome extension to facilitate the creation of step-by-step guides. Once installed, users can navigate through their SAS product, Recording each step they take. These steps are then compiled to create a comprehensive guide that can be published and shared with customers. Minerva also offers a video feature that automatically captures and edits a video Tutorial based on the recorded steps.

3️⃣ Pricing and Plans

Minerva offers two licensing tiers: Tier 1 and Tier 2. Tier 1, priced at $69 USD, includes access to three private groups with 50 members per group, unlimited guides, and unlimited guidebooks. Tier 2, priced at a higher rate, grants additional features such as the ability to remove the Minerva logo, upload custom logos, and customize branding. While Tier 2 is pricier, it offers added flexibility and personalization options.

4️⃣ Key Features of Minerva

• Self-serve Knowledge Base creation
• Chrome extension for recording step-by-step guides
• Video feature for automatic video tutorial generation
• Private groups for targeted support
• Unlimited guides and guidebooks
• Custom branding options (available in Tier 2)

5️⃣ Creating Guides with Minerva

Installing the Minerva Chrome Extension

To begin using Minerva, you'll need to install the Minerva Chrome extension on your browser. This extension enhances your browsing experience by enabling the seamless recording of step-by-step guides.

Creating a Step-by-Step Guide

Once the Chrome extension is installed, creating a guide is as simple as navigating through the desired workflow and recording each step. Minerva tracks and compiles each action into a comprehensive guide that can be edited and published.

Editing and Publishing Guides

Minerva provides a user-friendly dashboard where you can edit and fine-tune your guides before publishing them. You can add or remove steps, customize the guide's appearance, and even embed screenshots or videos to enhance user understanding. Once your guide is ready, simply click the publish button, and it will be available for your customers to access.

6️⃣ Sharing and Embedding Guides

Minerva offers multiple options for sharing your guides. You can directly share guides via email or copy the guide's URL to share it through other channels. Additionally, you can embed the guide on your website or support portal by using the provided iframe code. This allows seamless integration of your support documentation within your existing platforms.

7️⃣ Using the Minerva Video Feature

In addition to step-by-step guides, Minerva also includes a video feature that automatically generates interactive tutorial videos. By leveraging the recorded steps, Minerva compiles and edits a video tutorial that demonstrates the process in a visually engaging manner. These videos can be embedded alongside written guides or shared separately.

8️⃣ Pros and Cons of Minerva

Pros

• Simplifies the creation of self-serve knowledge bases
• Streamlines support processes and reduces repetitive requests
• Enables customers to find information quickly and easily
• Custom branding options available (Tier 2)
• Automatic video tutorial creation adds an interactive element

Cons

• Users need to install the Minerva Chrome extension to view guides
• Limited flexibility in terms of custom domain integration

9️⃣ Conclusion

Minerva is an invaluable tool for SAS product owners and companies in need of efficient customer support solutions. By leveraging its self-serve knowledge base creation, step-by-step guide recording, and video tutorial features, Minerva simplifies the way support documentation is generated and shared. With its easy-to-use interface and robust functionality, Minerva is a must-have for businesses looking to enhance the customer support experience.

🌟 Highlights

• Minerva is a tool that simplifies the creation of self-serve knowledge bases for SAS products.
• The Chrome extension enables users to Record step-by-step guides effortlessly.
• Minerva offers two licensing tiers: Tier 1 and Tier 2, each with different features and pricing.
• Users can share guides via email, URLs, or embed them directly on websites.
• The video feature automatically generates interactive tutorial videos based on recorded steps.

🙋‍♂️ FAQ

Q: Can I remove the Minerva logo and use my own branding? A: Yes, in the Tier 2 licensing tier, users have the option to remove the Minerva logo and customize branding to align with their own.

Q: Does Minerva support custom domains? A: Currently, Minerva does not support custom domain integration. However, users can still embed guides within their existing websites or support portals.

Q: Can I edit or add steps after publishing a guide? A: Yes, Minerva provides editing capabilities, allowing you to modify or add steps to your published guides as needed.