Streamline Loan Origination with Automated Outreach

Streamline Loan Origination with Automated Outreach

Table of Contents:

  1. Introduction
  2. Step 2: User Setup Process 2.1 Building the Pipeline and Milestones 2.2 Creating Specific Outreach Tasks
  3. Accessing the Settings
  4. Setting Up Milestones 4.1 Adding and Deleting Milestones
  5. Matching Milestones in Loan Origination Software
  6. Importance of Capitalization, Punctuation, and Spelling
  7. Adding Actions to Milestone Updates 7.1 Sending Text Messages (SMS) 7.2 Sending Multimedia Messages (MMS) 7.3 Using Pre-built Templates 7.4 Adding Custom Templates
  8. Sending Messages to Different Contacts
  9. Utilizing Videos for Outreach
  10. Creating and Saving Templates
  11. Final Steps and Submitting Actions
  12. Conclusion

Step 2: User Setup Process

In the Second step of the user setup process, we will guide You through how to build your pipeline and milestones, as well as Create specific outreach tasks for each milestone. To begin, navigate to the settings tab and proceed to the milestones tab on the settings page.

Accessing the Settings

Firstly, let's start by accessing the settings tab, where you can configure your pipeline and milestones. This is where you can customize and tailor the outreach process to match your loan origination software.

Setting Up Milestones

Once you are in the milestones tab, you can start building your pipeline. Initially, you will find templated milestones that have been commonly used in the past. However, it is essential to notate all the individual milestones that occur during a transaction in your loan origination software.

Adding and Deleting Milestones

To match your loan origination software, ensure that you enter the milestones exactly as they appear in terms of capitalization, punctuation, and spelling. You have the option to delete any templated milestones that do not Align with your process or add new milestones if needed.

Matching Milestones in Loan Origination Software

Carefully identify and enter the milestones from your loan origination software, ensuring they are accurately reflected in the settings tab. Precision is crucial in maintaining the automatic update of transactions.

Importance of Capitalization, Punctuation, and Spelling

Please note that the capitalization, punctuation, and spelling must match precisely with your loan origination software. Any discrepancies can prevent the automatic update of transactions, leading to inefficiencies in your workflow.

Adding Actions to Milestone Updates

Now, let's move on to adding specific actions to each milestone update. For example, once a file is started in your loan origination software, you may want to initiate an outreach task like sending a text message (SMS) or multimedia message (MMS).

Sending Text Messages (SMS)

When adding an SMS action, you can select the "email SMS" option to send a standard text message. After selecting the action, specify the contact to whom the message should be sent.

Sending Multimedia Messages (MMS)

Alternatively, you can choose to send a multimedia message (MMS) that includes additional content like videos or GIFs. This can enhance your communication with borrowers and create a more personal connection.

Using Pre-built Templates

To streamline your outreach, we offer pre-built templates for SMS, MMS, and email messages. These templates provide a starting point and can be customized to match the specific milestone you are working on.

Adding Custom Templates

In addition to the pre-built templates, you also have the option to create your own templates. By clicking the "add SMS template" or respective media template buttons, you can craft personalized messages for different milestones or specific contacts.

Sending Messages to Different Contacts

Often, the messages you want to send to borrowers may differ from those intended for realtors or buying agents. Our platform allows you to send separate messages to different contacts involved in the loan process, ensuring tailored communication.

Utilizing Videos for Outreach

Videos are a powerful tool for engaging clients and establishing stronger connections. Offering a range of templated videos, you can Record your own videos to provide updates on the loan status, creating a more personalized experience for borrowers.

Creating and Saving Templates

To create a custom template, click on the "add mms" button to access your videos. From there, you can select the appropriate video to attach to your message. Remember, using videos can significantly impact your success in retaining clients and creating a personal touch.

Final Steps and Submitting Actions

Before completing the setup process, ensure you click the submit button. This step is vital, as it saves all your templates and outreach actions. It is crucial to click submit to avoid losing any progress or changes made in the system.

Conclusion

In conclusion, setting up your pipeline and milestones, as well as creating specific outreach tasks, is a crucial step in streamlining and automating your loan origination process. By following the steps outlined in this guide, you will be able to optimize your workflow and improve communication with clients and stakeholders throughout the transaction.

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