Unleashing the power of Symbl.ai

Table of Contents

• Introduction
• Setting Up an Account
• Getting Started with Symbol AI
• Using the Telephony API
• Using the Async API
• Exploring Conversation Insights
• Implementing the Streaming API
• Additional Resources
• Conclusion

Symbol AI 101: A Comprehensive Guide to Conversational Intelligence

Symbol AI is a powerful conversational intelligence platform that enables developers to Create innovative experiences around natural human conversations. In this guide, we will provide an overview of Symbol AI's platform, products, and APIs, and walk You through the process of getting started with Symbol AI. We will cover various topics such as setting up an account, using the Telephony API, exploring conversation insights, implementing the Streaming API, and more. By the end of this article, you will have a solid understanding of Symbol AI and how to leverage its capabilities to create engaging conversational experiences.

Introduction

Symbol AI is a real-time analytics platform for automated speech recognition on multi-Channel text, voice, or video calls. It offers a suite of APIs that enable developers to harness the power of artificial intelligence and programmable endpoints to drive results and create new experiences around conversations. Whether you're looking to track conversation highlights, analyze sentiment, automate workflows, or enhance content moderation, Symbol AI provides the tools you need to transform conversations into valuable insights.

Setting Up an Account

To get started with Symbol AI, the first step is to set up an account. Visit the Symbol AI Website (platform.symbol.ai/signup) and create an account. Once you've signed up, you'll have access to a variety of features and APIs within the Symbol AI platform. If you already have an account, simply sign in and proceed to the next step.

Getting Started with Symbol AI

Once you have set up your account, you are ready to get started with Symbol AI. This section will guide you through the process of accessing the Symbol AI platform and familiarizing yourself with its features.

1. Log in to your Symbol AI account.
2. Upon logging in, you will be redirected to the platform dashboard. Here, you will find several sections such as API Playground, Usage Billing, Documentation, and Apps.
3. The API Playground allows you to simulate hitting Symbol AI's API endpoints within the platform. You can pass conversations to Symbol AI for processing and receive conversation IDs, which serve as unique identifiers for fetching various conversation details.
4. The Usage Billing section provides insights into your API usage and associated costs. This helps you manage and optimize your Symbol AI usage.
5. The Documentation section houses comprehensive documentation that covers all aspects of Symbol AI's functionalities and APIs. Refer to the documentation for in-depth guidance and detailed explanations.
6. The Apps section allows you to create and manage applications that utilize Symbol AI's APIs. Here, you can configure application-specific logic and settings.

Using the Telephony API

Symbol AI's Telephony API enables developers to connect Symbol AI to PSTN calls or session initiation protocols (SIP). This allows you to track conversations, detect speech, and perform real-time analytics on telephony calls. By integrating Symbol AI with telephony systems, you can unlock a wide range of possibilities for enhancing customer interactions, call analysis, and speech recognition.

To use the Telephony API:

1. Configure the DTMF sequence to dial into the telephony conversation or meeting.
2. Make a POST request to authenticate and generate a JSON Web Token (JWT) for accessing other Symbol AI API endpoints.
3. Pass the conversation ID in subsequent API requests to fetch conversation details, including transcripts, action items, and follow-ups.

The Telephony API is a versatile tool that can be integrated into various telephony systems, allowing you to leverage Symbol AI's conversational intelligence in your phone calls, video conferences, and more.

Using the Async API

Symbol AI's Async API is designed for back-end asynchronous processing of conversations. It provides a way to upload conversations in multiple formats such as text, audio, or video, and obtain valuable insights and transcriptions. With the Async API, you can process conversations offline, analyze sentiment, perform speaker separation, and extract actionable information.

To use the Async API:

1. Use a POST request to create a conversation by uploading the conversation content.
2. Use a PUT request to modify the conversation to add new messages or update existing ones.
3. Pass the conversation ID to access conversation details, including sentiment analysis, speaker analytics, and more.

The Async API empowers developers to process conversations asynchronously and extract Meaningful insights to enhance customer experiences and automate workflows.

Exploring Conversation Insights

Symbol AI offers a rich set of conversation insights that provide deep analysis of your conversations. These insights include tracking questions, follow-ups, action items, topic extraction, sentiment analysis, speaker analytics, and more. By leveraging conversation insights, you can gain a deeper understanding of customer interactions, track important details, ensure content moderation, and drive meaningful actions Based on conversation Context.

To access conversation insights:

1. Make a GET request to the Conversation API, passing the conversation ID.
2. Retrieve detailed conversation information such as questions, follow-ups, and action items.
3. Leverage analytics endpoints to gain insights into topics, sentiment scores, and speaker analytics.
4. Utilize trackers to monitor specific entities or keywords in conversations for advanced analysis.

By effectively harnessing conversation insights, you can unlock valuable information, drive personalized experiences, and optimize your conversational intelligence workflows.

Implementing the Streaming API

Symbol AI's Streaming API enables real-time, WebSocket-based streaming of conversations. This API is especially useful for scenarios where you need immediate access to conversation data as it happens. By leveraging the Streaming API, you can capture and process conversations in real time, extract insights, and perform Instant analysis.

To implement the Streaming API:

1. Copy the provided code snippet and open your browser's console.
2. Paste the code into the console and press Enter.
3. Replace the access token with your JWT obtained from the authentication process.
4. The WebSocket connection will establish, and you will start receiving real-time conversation events and messages.

The Streaming API allows you to seamlessly integrate Symbol AI with live communication channels, customer support systems, or any application where real-time access to conversations is crucial.

Additional Resources

Symbol AI offers various additional resources to help you on your conversational intelligence Journey:

• Symbol AI Docs: Comprehensive documentation covering all aspects of Symbol AI's platform, features, and APIs.
• Symbol AI GitHub: GitHub repository containing sample applications, code snippets, and projects that demonstrate the use of Symbol AI's APIs.
• Symbol AI Slack Community: Join the Symbol AI Slack community to connect with fellow developers, ask questions, and share your experiences and insights.

Explore these resources to dive deeper into Symbol AI's capabilities, access example code, and engage with a supportive developer community.

Conclusion

Symbol AI is a powerful platform that brings conversational intelligence to developers, enabling them to create innovative experiences around conversations. By leveraging Symbol AI's various APIs and features, you can track conversations, perform real-time analytics, extract valuable insights, and enhance customer interactions across multiple channels. Whether you're building voice assistants, analyzing call data, automating workflows, or powering chat applications, Symbol AI provides the tools and capabilities to transform your conversational data into actionable intelligence. Start your journey with Symbol AI today and unlock the true potential of your conversations.

Highlights

• Symbol AI is a conversational intelligence platform that enables developers to create innovative experiences around natural human conversations.
• It offers a suite of APIs for real-time analytics, sentiment analysis, topic extraction, and more.
• The Telephony API allows you to integrate Symbol AI with PSTN calls or session initiation protocols (SIP).
• The Async API enables back-end asynchronous processing of conversations in various formats.
• Conversation insights provide deep analysis of topics, sentiment, questions, action items, and more.
• The Streaming API allows for real-time, WebSocket-based streaming of conversations.
• Additional resources like documentation, code samples, and a supportive developer community are available.

FAQ

Q: Can I use Symbol AI to track conversations with multiple participants?
A: Yes, Symbol AI allows you to track conversations with multiple participants. By integrating Symbol AI with telephony systems or video conferencing platforms, you can capture and analyze conversations involving multiple speakers.

Q: How can I ensure the quality of transcription when using Symbol AI's APIs?
A: Symbol AI's APIs provide highly accurate and reliable transcription capabilities. However, to ensure the quality of transcriptions, it's important to provide clear audio input and choose appropriate telephony or streaming equipment.

Q: Is Symbol AI available for integrating with specific communication platforms like Zoom or Twilio?
A: Symbol AI is domain-agnostic and can be integrated with various communication platforms, including Zoom, Twilio, AWS, and more. Symbol AI's APIs are versatile and can be implemented in conjunction with your preferred platform.

Q: Can I use Symbol AI to perform sentiment analysis on real-time conversations?
A: Yes, Symbol AI offers a sentiment analysis product that enables real-time sentiment analysis on conversations. By leveraging Symbol AI's APIs, you can analyze the sentiment of conversations as they happen and gain valuable insights.

Q: How can I extract specific information or entities from conversations using Symbol AI?
A: Symbol AI's Tracker API allows you to define specific categories, phrases, or entities to track within conversations. By setting up trackers, you can extract Relevant information, trigger actions, and perform advanced analysis based on specific keywords or entities.