Unlocking the Power of Conversational AI: De-Appify Your Life
Table of Contents
- Introduction
- Understanding Hyper Automation
- The Concept of Conversational AI
- The Role of Apps in Technology
- The Story of "Her"
- Moving Beyond Apps: De-Appifying Your Thinking
- The Power of Conversational Interfaces
- The Benefits of Conversational AI
- Challenges and Hesitations in Adopting Conversational AI
- The Future of Conversational AI
Introduction
In the world of technology, there is a constant evolution of ideas and concepts. One such concept that has gained significant attention is the intersection of user experience (UX) and artificial intelligence (AI). This Podcast episode explores the fascinating topic of hyper automation and conversational AI. Hosted by Josh Tyson and co-authored by Rob Wilson, the episode dives into the intricacies of these technologies and their potential implications on our daily lives.
Understanding Hyper Automation
Rob Wilson, the CEO and co-founder of onereach.ai, has more than 20 years of experience in working with hyper automation. In this episode, he sheds light on the complex nature of this technology. Hyper automation goes beyond traditional automation by combining AI, machine learning, and other advanced technologies to augment human capabilities. It aims to streamline processes and improve efficiency across various industries.
The Concept of Conversational AI
Conversational AI is at the forefront of hyper automation. Instead of thinking of technology in terms of individual apps, Rob highlights the importance of viewing it as an operating system. He draws inspiration from the movie "Her," where the protagonist interacts with an AI named Samantha. Samantha becomes an extension of Theodore, and their interactions transcend the limitations of a single app. This Notion of technology becoming an extension of individuals is one of the long-term goals of AI.
The Role of Apps in Technology
The traditional mindset of thinking about technology revolves around individual apps. Apps have become ingrained in our daily lives, with each serving a specific purpose or task. However, the conversational interface offered by AI technology can blur the boundaries between apps and eliminate the clutter caused by using multiple apps simultaneously. The podcast hosts emphasize the need to de-appify our thinking and embrace the possibilities offered by conversational AI.
The Story of "Her"
The movie "Her" serves as an insightful reference point for understanding the transformative power of conversational AI. By portraying AI as an operating system rather than just another app, the film highlights that technology can seamlessly integrate into our lives. Just as Samantha becomes an integral part of Theodore's life, conversational AI has the potential to become an extension of ourselves.
Moving Beyond Apps: De-Appifying Your Thinking
The transformational shift from a reliance on apps to conversational AI requires a change in mindset. It is important to break free from the siloed thinking that limits application functionalities. Instead, organizations should focus on identifying the specific tasks or microservices that can be integrated into a Cohesive ecosystem. By de-appifying our thinking, we can unleash the true potential of conversational AI.
The Power of Conversational Interfaces
Conversational interfaces have the power to revolutionize the way we interact with technology. By conversing with a digital assistant or bot, users can accomplish tasks seamlessly. The hosts highlight the convenience of asking a chatbot to check flight status instead of navigating through multiple apps. Conversational interfaces serve as a layer that simplifies complex technology and declutters our lives.
The Benefits of Conversational AI
Conversational AI offers numerous benefits that can transform our personal and professional lives. It enables us to automate repetitive tasks, retrieve information effortlessly, and streamline communication. The hosts discuss the Incremental improvements that conversational AI brings to our daily routines, eliminating the need to switch between multiple apps. Additionally, conversational AI has the potential to blur the boundaries between businesses and brands, fostering a more fluid and personalized experience.
Challenges and Hesitations in Adopting Conversational AI
While conversational AI holds immense potential, there are challenges that organizations face in fully embracing it. Senior executives, in particular, may be hesitant to adopt new technologies without a guaranteed return on investment (ROI). However, the hosts emphasize the importance of experimentation and iterative approaches to discover the true value of conversational AI. Companies that are willing to take risks and think like biotech companies, running experiments and iterating on their strategies, will have an unfair advantage in the ever-evolving technological landscape.
The Future of Conversational AI
The podcast episode concludes with a glimpse into the future of conversational AI. The hosts discuss the gradual shift from app-centric thinking to a more conversational AI-driven approach. They envision a world where conversational interfaces become the primary entry point for technology, blurring the boundaries of what constitutes a business or brand. The journey towards this future may be challenging, but the hosts express optimism about the transformative power of conversational AI.
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