Master the Art of Building a Tidio Chatbot

Table of Contents

1. Introduction
2. Chatbot Creation in ActionV
3. Starting from Scratch
4. Selecting Triggers and Actions
5. Setting Up Quick Replies
6. Handling Customer Responses
7. Sending Chat Messages
8. Transferring to Live Agents
9. Enabling Feedback
10. Customizing the Chatbot
11. Testing and Activating the Chatbot
12. Conclusion

Article

Introduction

In today's digital world, chatbots have become an essential tool for businesses. They can help increase sales, solve problems, and provide special opportunities. With Video's chatbot feature, You have the flexibility to either choose from a ready-made template or Create a chatbot from scratch. In this article, we will guide you through the process of creating a chatbot on Video's platform, step by step.

Chatbot Creation in ActionV

To get started with chatbot creation, click on the chatbot section located on the left-HAND side of your screen. Here, you will have the option to choose between a ready-made template or creating one from scratch to cater to your specific needs.

Starting from Scratch

If you decide to create a chatbot from scratch, click on the "Add from scratch" option. This will open a window where you can see all the chatbots that have been created and are ready to be deployed on your Website.

Selecting Triggers and Actions

To create your chatbot, start by selecting and dragging the actions you want your bot to take. For example, if the trigger is form abandonment, you can choose to use decision quick replies. These quick replies allow customers to select between different options and Continue the conversation accordingly. Connect the trigger to the action to create a logical flow for your bot.

Setting Up Quick Replies

Once the trigger and action are connected, you can set up quick replies for your customers. In this case, we will ask the customer if they need any help. Based on their response, they can choose between options like "Yes" or "No." Set up appropriate actions for each response to guide the conversation accordingly.

Handling Customer Responses

Depending on the customer's response, you can set up different actions. For instance, if the customer says "No," you can send a chat message thanking them for their visit. Connect the "No" reply to this specific answer. If the customer says "Yes," you can pretend that there is a live agent ready to assist them. Connect the appropriate action to transfer the chat to an operator who can help the customer further.

Sending Chat Messages

To provide a seamless experience for the customer, you can send chat messages as part of the conversation flow. These messages can be customized to convey specific information or instructions to the customer. Connect the chat message action to the appropriate response to ensure a smooth interaction.

Transferring to Live Agents

In case the customer requires live assistance, you can seamlessly transfer the chat to a live agent. This can be achieved by connecting the appropriate action to notify the operator. Provide all the necessary information for the live agent to assist the customer effectively.

Enabling Feedback

To Gather feedback from customers, you can enable a feedback option. Activate the feedback feature, and the bot will ask the customer for their feedback. This feedback can be invaluable in improving your chatbot's performance and identifying areas of improvement.

Customizing the Chatbot

Video's chatbot feature allows you to customize various aspects of your chatbot. You can adjust the chatbot's name, adjust sound settings, re-center the conversation flow, and access analytics to track its performance.

Testing and Activating the Chatbot

Once you have completed setting up your chatbot, it is crucial to test its functionality before activating it. Click on the "Test it out" option to create an interaction with the chatbot and ensure everything is working as expected. Once you are satisfied with the testing, click on "Save and activate" to make the chatbot live on your website. Alternatively, you can save it as a draft for further modifications.

Conclusion

Chatbots are an effective tool for businesses to automate conversations, enhance customer service operations, and increase sales. With Video's chatbot feature, you can easily create and customize chatbots that cater to your specific needs. By following the step-by-step process outlined in this article, you can create a chatbot that engages with customers, provides valuable assistance, and improves overall customer satisfaction.

Highlights

• Create chatbots from scratch or choose from ready-made templates
• Use triggers and actions to guide the conversation flow
• Set up quick replies to Interact with customers
• Seamlessly transfer chats to live agents for further assistance
• Enable feedback to gather valuable customer insights
• Customize chatbot settings and access analytics
• Test and activate the chatbot for smooth customer interactions

FAQ

Q: Can I create a chatbot from scratch? A: Yes, Video's platform allows you to create chatbots from scratch or choose from ready-made templates.

Q: How can I transfer chats to live agents? A: By connecting the appropriate action, you can seamlessly transfer chats to live agents for further assistance.

Q: Can I test the chatbot before activating it? A: Yes, you can test the chatbot using the "Test it out" option to ensure its functionality before making it live.

Q: Can I gather feedback from customers using the chatbot? A: Yes, you can enable a feedback option to gather valuable insights from customers.

Q: Can I customize the chatbot's settings? A: Yes, you can customize various aspects of the chatbot, including its name, sound settings, and conversation flow.

Q: How can I access analytics for my chatbot? A: Video's platform provides analytics to track the performance of your chatbot and identify areas for improvement.