Supercharge Conversations with ChatGPT in Power Virtual Agents

Table of Contents

1. Introduction
2. Power Virtual Agents from Microsoft
3. Conversational Boost: An Overview
4. Setting Up Power Virtual Agents
   • Build for Production
   • Try the Unified Canvas Preview
5. Using Conversational Boost with Your Website
   • Linking Your Website
   • Testing the Chat Bot
   • Website Data in Real-Time
6. Benefits of Conversational Boost
   • Real-Time Information Retrieval
   • No Need for Manual Updates
   • Speeding Up Bot Development
7. Content Moderation with Conversational Boost
   • Choosing the Level of Moderation
8. Limitations and Precautions
   • Preview Mode Only
   • No Publishing with Enabled Features
   • Trusting Azure Open AI
9. Rolling Out of Conversational Boost
   • Availability in Different Tenants
10. Conclusion

Power Virtual Agents: Boosting Conversations with AI

Are You curious about the latest advancements in chat bots and virtual agents? Microsoft has recently introduced a new feature called Conversational Boost, which leverages AI and the GPT framework to enhance virtual agent interactions. In this article, we will explore the capabilities of Conversational Boost and how you can integrate it into your Power Virtual Agents setup.

Introduction

Microsoft's Power Virtual Agents have gained a lot of Attention with their AI-powered conversational capabilities. The recent release of Conversational Boost brings the functionality of the GPT framework to chat bots. With Conversational Boost, you can Collect real-time data from websites and present it dynamically in a chat bot conversation.

Power Virtual Agents from Microsoft

Before diving into Conversational Boost, let's briefly discuss Power Virtual Agents. These are chat bots developed by Microsoft that have been gaining popularity in various industries. Power Virtual Agents leverage AI models and technologies from Dynamics and Power Platform to Create intelligent and interactive chat experiences.

Conversational Boost: An Overview

Conversational Boost is a new feature from Microsoft, currently in preview. It aims to enhance chat bot conversations by integrating real-time data from websites using the GPT framework. By linking a website to a chat bot, Conversational Boost allows the bot to retrieve and present Relevant information from the website in response to user queries.

Setting Up Power Virtual Agents

To utilize Conversational Boost, you need to have a Power Virtual Agents setup. There are two options available: Build for Production and Try the Unified Canvas Preview. The latter option is preferred for using Conversational Boost since it is currently available only in the preview mode.

Using Conversational Boost with Your Website

Once you have set up your Power Virtual Agents environment, you can begin using Conversational Boost with your website. By providing the URL of your website, the chat bot will be able to retrieve real-time information from it. This means that whenever a user asks a question that is not covered by pre-defined topics, the bot will fetch the information from the website and present it to the user.

Benefits of Conversational Boost

Conversational Boost offers several advantages for chat bots and virtual agents. The real-time information retrieval ensures that users receive the most up-to-date and relevant information from your website. Additionally, with Conversational Boost, you no longer need to manually update your chat bot when there are changes to your website. This feature also speeds up the development process, allowing you to get your bot into users' hands more quickly.

Content Moderation with Conversational Boost

To maintain control over the content presented by your chat bot, Conversational Boost provides a content moderation feature. You can choose the level of moderation you prefer, ranging from high to low. Higher moderation levels ensure more relevant answers, while lower levels generate more answers, albeit with potentially lower relevance.

Limitations and Precautions

It is essential to be aware of a few limitations and precautions when using Conversational Boost. Firstly, it is worth noting that the feature is currently in preview mode and not suitable for production environments. Microsoft does not support publishing bots with enabled Conversational Boost features. Additionally, it is important to trust Azure Open AI as the source of the retrieved information.

Rolling Out of Conversational Boost

The availability of Conversational Boost may vary depending on the tenants. While some users may have access to it in their environment, others may have to wait for the feature to Roll out. Microsoft is continuously working on improving and expanding the feature to ensure a seamless experience for all users.

Conclusion

Conversational Boost is a groundbreaking feature that brings the power of the GPT framework to chat bots. With its real-time data retrieval and dynamic presentation, Conversational Boost revolutionizes the way chat bots Interact with users. By incorporating Conversational Boost into your Power Virtual Agents setup, you can provide users with up-to-date and relevant information, speed up bot development, and enhance the overall user experience.