Supercharge Your Business with Custom WhatsApp ChatGPT

Supercharge Your Business with Custom WhatsApp ChatGPT

Table of Contents

1. Introduction
2. Setting Up the Account
3. Installing and Configuring the Template
4. Setting Up Pencon Account
5. Setting Up Open AI Facebook Developer Account
6. Setting Up Ubers Account
7. Setting Up Whatsapp bot
8. Configuring Paintcon Account
9. Configuring Meta Business Account
10. Setting Up WhatsApp API Settings
11. Uploading Files to Paintcon
12. Dividing Files for Knowledge Base
13. Mic Settings
14. Testing the Bot
15. Conclusion

Introduction

In this tutorial, we will guide You through the process of installing and configuring a template on Uber's platform that allows you to integrate your own knowledge base and enable a responsive support bot on WhatsApp. We will cover everything from setting up your accounts to testing the functionality of the bot. By the end of this tutorial, you'll have a fully-functioning support bot that can handle user queries promptly and efficiently.

Setting Up the Account

Before we can start the installation process, we need to set up the necessary accounts. You'll need an account on three platforms - Pencon, Open AI Facebook Developer, and Ubers. If you already have accounts on these platforms, you can skip to the next section. Otherwise, we'll guide you through the account creation process for each platform.

Installing and Configuring the Template

Once you have successfully set up your Pencon, Open AI Facebook Developer, and Ubers accounts, you're ready to install and configure the template on the Uber's platform. This process involves a few simple steps, and we'll walk you through each one.

Setting Up Pencon Account

To begin, let's set up your Pencon account. Pencon is a platform where you can save information about your business or company. It will be used by the bot to retrieve answers for user queries. Follow these steps to set up your Pencon account:

1. Go to the Pencon Website and sign up or log in to your existing account.
2. Once logged in, navigate to the templates section of the website.
3. Choose the "Custom GPT for Your Business" template.
4. Read the information about the template and click on the "Open" button to proceed.
5. On the template page, you'll find a description and the services you need to Create on the Ubers platform to use this template.
6. Take note of the services required and the duration for which you need to purchase them.
7. Select the workspace where you want to install the template and click on the "Install Services" button.
8. Wait for a few minutes until all the services are installed and Show a green light status.

Once the services are installed and set up, save the credentials provided. These credentials will be used later to log in to your application.

Setting Up Open AI Facebook Developer Account

In order to configure the WhatsApp bot, you'll need to set up your Open AI Facebook Developer account. Follow these steps to get started:

1. Sign in to your Open AI Facebook Developer account.
2. Select "My Apps" from the left-side menu.
3. Choose the app you want to use for your bot.
4. From the same menu, click on "WhatsApp" and then click on "Open".
5. Add your phone number, which will be used for the bot. Users will be able to send messages to this number on WhatsApp.
6. Copy the response URL and the WhatsApp token from this page. You will need these later.

Setting Up Ubers Account

Next, we need to set up your Ubers account. This platform will be used to configure your WhatsApp bot. Here's how to do it:

1. Register an account on the Ubers platform if you haven't already.
2. Once registered, log in to your account.
3. Go to the configuration page and select the webhook method for receiving new messages.
4. Paste the response URL and verify token from the Open AI Facebook Developer settings.
5. Save the changes.

Setting Up WhatsApp Bot

With your Ubers account configured, it's time to set up your WhatsApp bot. This is done through the Ubers platform. Here's what you need to do:

1. Sign in to your Ubers account.
2. Navigate to the "Base" page and choose "Create Knowledge Object".
3. Name the knowledge base according to the information it will contain.
4. Upload your FAQ file and any other files you want to include in the knowledge base.
5. Divide the files by question and answer or by Paragraph, depending on your preference.
6. Choose whether you want to enable enrichment for the text or not.
7. Save the changes.

Configuring Paintcon Account

Now, let's configure your Paintcon account. Paintcon is where you'll store the information about your business or company that the bot will use to answer user queries. Follow these steps:

1. Login to your Paintcon account.
2. Paste the code provided on the website into your Paintcon account.
3. Create an index by providing a name and Dimensions.
4. Copy the index name, URL, and API key.
5. Paste the index name and URL into the appropriate fields in the Paintcon settings on Uber's platform.
6. Wait for the initialization process to complete.

Uploading Files to Paintcon

After configuring your Paintcon account, it's time to upload the files that contain the information for your knowledge base. Here's what you need to do:

1. Go to the files download section on the Uber's platform.
2. Choose the file you want to upload, such as the FAQ file.
3. Download the file in TXT format.
4. Repeat the process for any additional files you want to upload.

Dividing Files for Knowledge Base

Once you've uploaded the files, you need to divide them to create separate vectors for the knowledge base. Here's how to do it:

1. Open the files and divide them Based on your preferred method, whether by question and answer or by paragraph.
2. Confirm the division process and wait for it to complete.
3. Check the status to ensure that all vectors have been created.

Mic Settings

Before using your board, there are a few necessary steps to complete in the Mic settings. Here's what you need to do:

1. Go to the Mic settings and add all the credentials from your Paintcon and Open AI Facebook Developer accounts.
2. Set up the prompt, which defines how your bot will respond to user queries.
3. Save all the settings.

Testing the Bot

With all the settings in place, it's time to test your WhatsApp bot. Here's how to do it:

1. Open WhatsApp and find the phone number associated with your bot.
2. Send a message to the bot and wait for a response.
3. Test various questions and queries to ensure that the bot is functioning correctly.

Conclusion

In conclusion, successfully installing and configuring the template on Uber's platform and creating a responsive support bot on WhatsApp can greatly streamline and improve your customer support efforts. By following the steps outlined in this tutorial, you'll have a fully-functional bot that can answer user queries promptly and efficiently, saving you time and resources.

Highlights

• Learn how to install and configure a template on Uber's platform for a responsive support bot on WhatsApp.
• Set up accounts on Pencon, Open AI Facebook Developer, and Ubers platforms.
• Configure the WhatsApp bot to handle user queries.
• Use Paintcon to store information about your business or company for the bot.
• Test the functionality of the bot and make necessary adjustments.

FAQ

Q: Can I use the template on multiple workspaces? A: Yes, you can choose the workspace where you want to install the template during the installation process.

Q: Can I change the information stored in the knowledge base on Pencon? A: Yes, you can update the information stored in the knowledge base by downloading a new file and saving it on Pencon.

Q: How can I improve the performance of my bot? A: To improve the performance of your bot, provide more accurate and detailed information in the files uploaded to Paintcon. This will enable the bot to answer user queries more effectively.

Q: Is it possible to customize the responses of the bot? A: Yes, by adjusting the prompt settings in the Open AI Facebook Developer account, you can customize the responses of the bot to match your company's tone and style.

Q: Can I track the user interactions with the bot? A: Yes, you can track user interactions with the bot through the Users page on the Ubers platform. This will allow you to analyze user queries and improve the bot's performance based on user feedback.