Top 8 Live Chat Software for Small Businesses in 2023
Table of Contents
- Introduction
- LiveChat
- ChatBot
- SendinBlue
- Olark
- LiveAgent
- Chaport
- Intercom
- Freshchat
- Conclusion
Introduction
Are You in need of the best Live Chat software for your small business? In this video, we will discuss and review the top live chat software available in the market. We have tried and tested various options and will share with you our favorite ones that We Are currently using. Stick around until the end as we will also provide three tips to help you make the most out of your chosen live chat software.
LiveChat
LiveChat.com is an industry leader in the live chat software world. It offers a user-friendly interface and easy installation process for WordPress sites. The software comes with a beautifully designed chat support app that can be accessed on laptops, tablets, and mobile devices. With LiveChat, you can chat with customers on the go, without the need to log into your WordPress dashboard. The software offers features such as surveys before and after live chat Sessions, integrations with popular CRM software like HubSpot and Google Analytics, and fast loading chat windows that provide a better user experience. LiveChat also provides support tools like visitor tracking, proactive chat bubbles, and integration with knowledge bases.
ChatBot
ChatBot.com makes it effortless for small businesses to implement powerful AI chatbots. The platform offers an intuitive drag-and-drop interface for creating customized chat scenarios. It also provides dozens of ready-made templates for various industries, such as e-commerce, lead generation, customer service, and more. You can easily Create virtual assistants on your Website, Facebook pages, social media, and messaging apps. The software seamlessly integrates with WordPress and WooCommerce, allowing you to enhance engagement on your website. If a user wants to communicate with a real person, ChatBot makes it simple to forward that information to your customer support agent. It also offers integrations with platforms like Google Analytics, CRM systems, email marketing services, and more.
SendinBlue
SendinBlue is a popular email marketing service that now includes a beginner-friendly live chat software. With a simple set-up process, you can add a chat box to your website using their WordPress plugin. SendinBlue's live chat feature enables you to convert website visitors into customers by addressing their last-minute questions through live chat. The chat seamlessly integrates with the larger SendinBlue marketing automation platform, allowing you to capture more leads. Additionally, you gain access to marketing automation tools, segmentation capabilities, and retargeting for Facebook ads Based on user intent. SendinBlue offers a complete marketing Package that includes CRM, SMS, email marketing, landing pages, and live chat.
Olark
Olark is a widely used live chat solution for online businesses. It offers easy integration with WordPress through a simple code installation or plugin. Olark provides seamless connections with services like Salesforce, Zendesk, Highrise, and more. Their mobile apps enable you to connect and chat with customers from iOS or Android devices. Olark stands out with features like co-browsing, customer timeline views, in-app campaigns, and customizable bots for automated conversations. The use of smart plugs, canned responses, labels, and private notes allows for efficient team communication. Olark is known for its conversational and messenger app-like design, making it a popular choice among businesses.
LiveAgent
LiveAgent is an omni-Channel live chat and help desk software that offers a wide range of features. It provides a comprehensive customer support solution, including support for email ticketing, live chat, video chat, time tracking, and call center functionality. LiveAgent offers seamless integration with WordPress and other popular website builders. It also integrates smoothly with top email marketing services, CRM systems, and other marketing platforms. LiveAgent provides an all-in-one platform similar to Zendesk Chat, making it an excellent choice if you don't have a support system in place already.
Chaport
Chaport is a free live chat support software for WordPress. It offers a forever free plan with unlimited chats, history, notifications, and up to five operators at a time. Chaport provides light chat support apps for mobile devices, chat widgets, reporting and analytics, and third-party integrations through Zapier. Paid plans unlock additional features such as typing insights, visitor notes, saved replies, file sending, auto invitations, and more. If you're looking for a cost-effective option to start with, Chaport is worth considering.
Intercom
Intercom provides flexible tools to capture leads, engage users, and boost conversions. Along with live chat support, it offers messaging services with automated chat flows, chatbots, and various engagement features. Intercom can serve as an onboarding tool, support assistant, lead generation tool, marketing automation platform, and user engagement software. It seamlessly integrates with Google Analytics, CRM systems, Slack, email marketing services, and more. Intercom's versatility makes it suitable for businesses that require more than just live chat support.
Freshchat
Freshchat is a conversation and messenger app designed for real-life chats with customers. It allows you to initiate real-time conversations with customers using live agents or AI-powered bots. Freshchat offers features like customer timelines, in-app campaigns, co-browsing, customizable bots, and automated conversions. It integrates with support ticket systems like Zendesk and Slack channels, increasing productivity. Freshchat competes with well-established companies in terms of features, making it a strong contender in the live chat software market.
Conclusion
Choosing the right live chat software is crucial for enhancing customer support and driving business growth. We have discussed and reviewed the top live chat software options available, including LiveChat, ChatBot, SendinBlue, Olark, LiveAgent, Chaport, Intercom, and Freshchat. Each software has its own unique features and benefits, so consider your business needs and requirements before making a decision. Remember, implementing chatbots, using canned responses, and strategically placing live chat on your website can significantly enhance your support capabilities. Explore these options and find the live chat software that best fits your business.
Highlights
- LiveChat.com: Industry leader with a user-friendly interface and fast chat window loading.
- ChatBot.com: Powerful AI chatbots with an intuitive drag-and-drop interface and ready-made templates.
- SendinBlue: Email marketing service with a beginner-friendly live chat software for capturing leads.
- Olark: Easy-to-use live chat solution with integrations and features like co-browsing and customer timeline views.
- LiveAgent: Omni-channel customer support software with email ticketing, video chat, and call center functionality.
- Chaport: Free live chat support software for WordPress with unlimited chat history and third-party integrations.
- Intercom: Flexible tool with messaging, live chat, onboarding, and marketing automation capabilities.
- Freshchat: Conversational messenger app for real-life chats with customers, offering automated bots and in-app campaigns.
FAQ
Q: Which live chat software offers ready-made templates for various industries?
A: ChatBot.com provides dozens of ready-made templates for e-commerce, lead generation, customer service, and more.
Q: Can I integrate live chat with my email marketing campaigns?
A: Yes, SendinBlue offers seamless integration between live chat and their email marketing platform, allowing you to capture more leads.
Q: Does Olark support mobile chat?
A: Yes, Olark enables you to chat with customers on the go using their mobile apps for iOS and Android devices.
Q: Can I automate conversations with chatbots?
A: Yes, both ChatBot.com and LiveChat.com offer chatbot functionality to automate common customer queries.
Q: Which live chat software offers a free plan for WordPress?
A: Chaport provides a free forever plan with unlimited chats, history, notifications, and up to five operators at a time.
Q: Can Intercom be used for purposes other than live chat?
A: Yes, Intercom offers features such as onboarding, support assistance, lead generation, and marketing automation.
Q: Does Freshchat integrate with support ticket systems?
A: Yes, Freshchat can integrate with support ticket systems like Zendesk, allowing seamless communication between live chat and ticketing.