Unlock the Power of OpenAI in Power Virtual Agent!

Table of Contents

1. Introduction
2. Code of Conduct and Event Guidelines
3. Session Overview
4. Power Virtual Agents and Open AI
5. Understanding Power Virtual Agents
   • Introduction to Power Virtual Agents
   • Five Main Pillars of Power Platform
   • Power Virtual Agents Features and Updates
   • Embedding Chat Bots into Power Apps
6. Open AI and Azure Open AI Services
   • Overview of Open AI Models
   • Using Open AI APIs
   • Azure Open AI Services
7. Boosting Conversations with Power Virtual Agents
   • Conversation Boosters in Power Virtual Agents
   • Using Bing Search and GPT in Chat Bots
   • Building Chat Bots with COPILOT
8. Demo: Creating and Editing Topics with Copilot
   • Step-by-Step Guide to Creating a Topic
   • Using Copilot to Edit Topics
   • Collaborating with Comments
9. FAQ
10. Conclusion

Introduction

Welcome to the live stream event! In this session, we will be discussing the exciting topic of Power Virtual Agents and Open AI. Power Virtual Agents is a low-code platform that allows users to build and deploy chat bots easily. Open AI, on the other HAND, is a company that specializes in creating AI models, including Generative Pre-trained Transformers (GPT). We will explore how these two technologies can be combined to Create intelligent and interactive chat bots.

Code of Conduct and Event Guidelines

Before we dive into the session, let's take a moment to review the code of conduct and event guidelines. Microsoft Reactor aims to provide a respectful and inclusive environment for all participants. We encourage engagement in the chat, but please remember to remain professional and on topic. This session will be recorded and made available on the Microsoft Reactor YouTube Channel. If You have any questions or concerns, feel free to reach out to us through social media.

Session Overview

In this session, we have two expert speakers: Bruno and Sravani. They will be discussing the latest advancements in Power Virtual Agents and Open AI. The session will cover various topics, including an introduction to Power Platform, the features of Power Virtual Agents, and how to integrate Open AI models into chat bots. You will also get a chance to see live demos and learn how to create and edit topics using Copilot.

Power Virtual Agents and Open AI

Power Virtual Agents is a powerful tool that allows users to build chat bots without any coding. It is part of the Power Platform and consists of five main pillars: Power Apps, Power Automate, Power BI, Power Virtual Agents, and Power Pages. In this session, we will focus on Power Virtual Agents and explore its features and updates. We will also discuss how to embed chat bots into Power Apps, providing a seamless user experience.

Open AI, on the other hand, is a company that specializes in developing AI models. Open AI has created several models, including GPT-3, GPT-4, and AI models for coding and image generation. These models can be accessed through Open AI APIs or Azure Open AI Services. We will Delve into the capabilities of these models and discuss how to leverage them in Power Virtual Agents.

Understanding Power Virtual Agents

To begin with, we will provide a brief introduction to Power Virtual Agents. We will explain what Power Virtual Agents is, its purpose, and how it fits into the Power Platform ecosystem. Additionally, we will discuss the five main pillars of Power Platform and their respective functionalities. This will give you a holistic understanding of Power Virtual Agents and its role in the Power Platform.

Next, we will dive into the features and updates of Power Virtual Agents. We will explore how it has evolved and what new functionalities have been introduced. This includes the ability to use GPT in chat bots, the integration of adaptive cards, and the introduction of PowerFX language for complex logic. We will showcase these features and explain how they can enhance the capabilities of chat bots created using Power Virtual Agents.

Furthermore, we will discuss the process of embedding chat bots into Power Apps. This integration allows users to seamlessly access chat bots within their Power Apps, enriching the overall user experience. We will provide step-by-step guidance on how to embed chat bots and demonstrate the benefits of this integration.

Open AI and Azure Open AI Services

In this section, we will shift our focus to Open AI and Azure Open AI Services. We will provide an overview of Open AI models, including GPT-3, GPT-4, and AI models for coding and image generation. These models are designed to understand natural language, generate queries, and even create images. We will explain how these models can be accessed through Open AI APIs and discuss the process of utilizing them in chat bots.

Additionally, we will explore Azure Open AI Services, which provide a seamless integration of Open AI models into Azure. This allows users to leverage the security, data management, and scalability of Azure while using Open AI models. We will explain the benefits of using Azure Open AI Services and the process of integrating them into Power Platform tools.

Boosting Conversations with Power Virtual Agents

One of the exciting features of Power Virtual Agents is the ability to boost conversations using GPT and Bing search. We will delve deeper into this functionality and explain how it can enhance the capabilities of chat bots. By leveraging GPT and Bing search, chat bots can provide more accurate and comprehensive responses to user queries. We will showcase examples and provide a step-by-step guide on how to implement these conversation boosters in Power Virtual Agents.

Next, we will introduce Copilot, a powerful tool that assists in creating and editing topics in Power Virtual Agents. Copilot uses AI to provide suggestions and generate code snippets, making the topic creation process faster and more efficient. We will demonstrate how to use Copilot to create and edit topics, including the generation of trigger phrases, questions, and adaptive cards. This feature greatly enhances productivity and allows for collaborative development within the Power Virtual Agents environment.

Demo: Creating and Editing Topics with Copilot

In this live demo, we will walk you through the process of creating and editing topics using Copilot. We will start by creating a new topic for a Mochi Donut business. You will see how Copilot assists in generating trigger phrases, questions, and even adaptive cards. We will showcase the ease and efficiency of using Copilot to build complex and customized chat bot topics. You will also have the opportunity to learn how to collaborate with team members using comments within Power Virtual Agents.

FAQ

1. Q: How can organizations implement internal information search in different ways?

   • A: Organizations can implement internal information search using Power Virtual Agents and Open AI. By leveraging GPT and Bing search, organizations can build chat bots that can search and retrieve internal information. This can be done by integrating chat bots with internal databases, knowledge bases, or search engines.

2. Q: How can I access and use Azure Open AI Services?

   • A: To access Azure Open AI Services, you need to have an Azure subscription. Once you have subscribed to Azure, you can enable Azure Open AI Services and start using the Open AI models within Azure. You can use the models for various purposes, such as natural language processing, coding assistance, and image generation.

3. Q: Can I add multiple sources of URLs to Power Virtual Agents?

   • A: In the Current preview phase, Power Virtual Agents supports only one URL as a source for information retrieval. However, in the future, Microsoft is planning to add support for multiple URLs and internal URLs. This will allow users to retrieve information from various sources and enhance the capabilities of chat bots.

Conclusion

In this session, we have explored the exciting world of Power Virtual Agents and Open AI. We have learned about the capabilities of Power Virtual Agents, including its features, updates, and integration with Power Apps. Additionally, we have delved into the world of Open AI, understanding the various models available and how they can be utilized in chat bots. We have also seen how Copilot can enhance the topic creation and editing process, making it easier and more efficient. Overall, Power Virtual Agents and Open AI provide powerful tools for building intelligent and interactive chat bots.