Convert Your Chatbot to a Voicebot in Minutes

Table of Contents

1. Introduction
2. Benefits of Converting a Chatbot into a Voice Bot
3. Requirements for Converting a Chatbot into a Voice Bot
4. Connecting Dialogflow Agent with Voximplant Kit
5. Testing the Voice Bot
6. Creating an OmniChannel Queue with Voximplant Kit
7. Agent Handoff with Voximplant Kit and Dialogflow
8. Conclusion
9. FAQs

How to Convert Your Dialogflow Chatbot into a Voice Bot Using Voximplant Kit

In today's world, where technology is advancing at an unprecedented pace, chatbots have become an essential tool for businesses to Interact with their customers. However, with the rise of voice assistants like Siri, Alexa, and Google Assistant, customers are increasingly expecting voice-Based interactions with businesses. In this article, we will Show You how to convert your Dialogflow chatbot into a voice bot using Voximplant Kit, a one-click connector.

Benefits of Converting a Chatbot into a Voice Bot

The first question that comes to mind is why you would want to use your Dialogflow chatbot to handle voice and text channels at the same time. The answer is simple: it makes life easier for your users. Those who prefer the call channel will appreciate that you have this option available. Another AdVantage of having a cognitive agent that handles voice and text channels is that you only have to maintain one brain to respond to all of your channels, instead of having one specific bot created per channel, which would require more work and be repetitive.

Requirements for Converting a Chatbot into a Voice Bot

To convert your Dialogflow chatbot into a voice bot, you will need a Voximplant Kit or a Voximplant platform account. You can Create one account for free, add a balance of $10, and use it right away. Additionally, you will need an agent created in Dialogflow ES or CX version. Voximplant allows you to use Dialogflow as the brain of your Texts and voice channels, and you can choose the synthesized voice provider that you want. Even better, you can bring your own voice.

Connecting Dialogflow Agent with Voximplant Kit

Once you have made sure that your agent has all the logic that you require, you can go to the Dialogflow integration section. If you're in Dialogflow CX, just click on the Voximplant button and log into your account. It will automatically create an application and connect with your Dialogflow agent. In CX, this voice bot will be able to be configured from Voximplant platform interface now, and you only have to do this kind of connection once. The changes in your Dialogflow agent will be immediately reflected on your Voximplant Scenario.

If you're using Dialogflow ES, you need to create one service account in your Google Cloud project, then create a Jason Key file and download it. After that, you upload it into Voximplant Kit or Voximplant platform to connect this agent in both platforms.

Testing the Voice Bot

Before testing your voice bot, you need to choose one synthesized voice to provide your voice bot with a voice to interact with. In the Dialogflow integration block inside Voximplant platform, you can choose from over four different providers of ultra-realistic synthesized voices like Google, Amazon, IBM, and Microsoft. You can even bring your own custom voice engine. You can connect your own voices and recognition by using our restful APIs and web sockets.

Also, you can make use of our SDK to build applications in iOS, Android, React, Native Flutter, and Unity 3D, among others. You can integrate your voice bot with your application using one of the multiple wrappers that we have for a lot of commonly used programming languages.

Creating an Omnichannel Queue with Voximplant Kit

After a bot has tried to solve the issue first, you can connect all of your voice and text channels, and even tickets channels, and unify them into a single queue that you can route intelligently to your human agents. You can get detailed reports, an agent, or queue and connect your favorite CRM or ERP in order to respond to different text channels with the same agent. To respond to your WhatsApp, Messenger, Telegram, and maybe your custom web chat with your same agent, you need to create a function inside Voximplant Kit. This function will integrate your agent queues with your Dialogflow bot to allow handoff from one to another.

Agent Handoff with Voximplant Kit and Dialogflow

If you want to process some messages to a live agent, either using a text Channel or voice channel, you can solve this with Voximplant Kit contact center. By creating an omnichannel queue in Voximplant Kit, you can unify all of your channels and agent platforms once and for all. To make agent handoff very easy with Voximplant Kit and Dialogflow, you need to create a function inside Voximplant Kit. I would leave the code in the description, just make sure that you rename your cue name in the function.

Conclusion

In conclusion, converting your Dialogflow chatbot into a voice bot using Voximplant Kit is a simple and effective way to provide your customers with a seamless experience across all channels. With Voximplant Kit, you can easily connect your Dialogflow agent with your voice and text channels, choose from a variety of synthesized voices, and create an omnichannel queue to route requests intelligently to your human agents. So, create your free Voximplant Kit account today and start unifying all of your channels and agent platforms once and for all.

FAQs

1. What is Voximplant Kit? Voximplant Kit is a cloud-based platform that allows you to create voice and messaging applications with ease.

2. What is Dialogflow? Dialogflow is a natural language understanding platform that makes it easy to design and integrate conversational user interfaces into mobile apps, web applications, devices, and bots.

3. Can I use my own voice with Voximplant Kit? Yes, you can bring your own custom voice engine to Voximplant Kit.

4. What programming languages can I use with Voximplant Kit? You can use multiple programming languages, including iOS, Android, React, Native Flutter, and Unity 3D, among others.

5. Can I integrate my voice bot with my application? Yes, you can integrate your voice bot with your application using one of the multiple wrappers that Voximplant Kit has for commonly used programming languages.