How Persevus Achieved Success with Smith.ai

How Persevus Achieved Success with Smith.ai

Table of Contents

1. Introduction
2. The Need for Outsourcing in Business
3. Discovering Smith AI
4. The Evolution of Our Relationship with Smith AI
5. The Benefits of Using Smith AI
   1. Improved Client and Candidate Experience
   2. Increased Productivity and Efficiency
   3. Enhanced Workflow and Communication
   4. Cost Savings
   5. Scalability and Growth
6. Leveraging Smith AI's Capabilities
7. Expanding Our Use of Smith AI
8. Transforming Our Business with Smith AI
9. Recommendations and Conclusion

Introduction

In this article, we will explore our experience with Smith AI, a direct placement recruiting company. We will discuss how we discovered Smith AI and the reasons behind our decision to outsource certain aspects of our business operations. Furthermore, we will dive into the evolution of our relationship with Smith AI and the significant impact it has had on our workflow and overall performance. We will also examine the benefits of utilizing Smith AI's services and explore how we have leveraged their capabilities to enhance our candidate and client experiences. Additionally, we will discuss our plans for expanding our use of Smith AI and the potential transformative effects it could have on our business. Finally, we will provide recommendations for those considering automation or outsourcing and conclude with our overall satisfaction with Smith AI.

The Need for Outsourcing in Business

Outsourcing has become an integral part of modern business strategies due to the numerous advantages it offers. As the owner of a direct placement recruiting company called Percivis, I recognized the need for outsourcing to streamline our operations and deliver a better experience to both clients and candidates. While starting Percivis as a government contracting firm, I quickly realized the importance of having someone available to answer calls without interrupting my workflow. However, I also wanted to ensure that potential clients and vendors could reach me when necessary. This is where Smith AI came into the picture.

Discovering Smith AI

I cannot recall the exact moment I discovered Smith AI, but what I do remember is that it was a one-man Show at the time. We needed a solution that would allow us to balance client needs with uninterrupted focus on tasks throughout the day. Smith AI provided the opportunity for me to concentrate for extended periods while ensuring that clients and vendors could still reach us. What intrigued me most was the quality of the experience Smith AI delivered to our clients and vendors. I initially had concerns about the potential decrease in touch quality or frustration from interacting with a third-party answering service. However, over the six or seven years that we have been using Smith AI, we have Never received a complaint from a client regarding their service.

The Evolution of Our Relationship with Smith AI

Our utilization of Smith AI has significantly evolved since our initial collaboration. In the beginning, our primary requirement was to have someone answer the phone every time it rang. Today, while that is still true, we have expanded the use of Smith AI across various aspects of our business, particularly in revenue-generating spaces. One of the essential functions of Smith AI in our recruiting workflow is handling incoming calls from candidates. They are instrumental in providing candidates with the opportunity to book a call with a recruiter or promptly answering their queries. Smith AI ensures that every candidate call is answered by one of their agents on our behalf, improving the overall candidate experience.

On the client side, we have set up our phone system to reroute calls to Smith AI if no member of our team is available to answer. Smith AI then takes messages on our behalf, and we receive a task to call the client back. This streamlined process ensures that client inquiries and requests are promptly addressed, enhancing their satisfaction.

The Benefits of Using Smith AI

Our partnership with Smith AI has brought numerous benefits to our business. Here are some of the significant advantages we have experienced:

Improved Client and Candidate Experience: By having Smith AI handle calls, book appointments, and provide information, both our clients and candidates have consistently received a high-quality experience. Smith AI serves as a professional intermediary, ensuring that calls are answered promptly and queries are addressed efficiently.

Increased Productivity and Efficiency: With Smith AI handling calls, we have been able to focus and complete tasks without constant interruptions. This increased productivity has resulted in improved time management and the ability to accomplish more throughout the day.

Enhanced Workflow and Communication: Smith AI has seamlessly integrated into our workflow, ensuring that important calls and messages are not missed. Their reliable service acts as a barrier to distractions, filtering out unsolicited vendor calls and other interruptions that disrupt our productivity.

Cost Savings: By outsourcing certain responsibilities to Smith AI, we have significantly reduced the need to hire additional staff or invest in costly internal systems. This has led to substantial cost savings for our business while still maintaining a high level of service.

Scalability and Growth: Smith AI's adaptability and ability to meet our changing needs have allowed us to Scale our business without the need to substantially increase our headcount. As our candidate throughput grows, we have confidence that Smith AI can Continue to support our expanding requirements.

Leveraging Smith AI's Capabilities

One of the key ways we have optimized our collaboration with Smith AI is by leveraging their capabilities to enhance our recruiting processes. For instance, when a candidate calls in response to outreach from one of our recruiters, Smith AI can work with our scheduling technology to answer questions and book calls with recruiters without requiring their immediate intervention. This time-saving feature has made a significant difference in our ability to handle candidate inquiries efficiently.

Furthermore, Smith AI ensures that calls are always answered, even when our recruiters are unavailable due to lunch breaks or sickness. This consistent availability and responsiveness have become significant differentiators, contributing to a positive candidate experience and ultimately leading to more successful placements and satisfied clients.

Expanding Our Use of Smith AI

As we continue to see the positive impact of utilizing Smith AI's services, We Are actively exploring opportunities to expand our collaboration. Currently, our focus is primarily on inbound calls. However, in the coming year, we plan to incorporate outbound functions as well. This expansion will allow us to leverage Smith AI's capabilities in a broader range of communication and workflow areas.

Transforming Our Business with Smith AI

Our partnership with Smith AI has not only addressed immediate needs but has also transformed the way we approach our business. We have shifted our mindset from simply adding personnel or vendors to solve problems, to asking if Smith AI can handle various aspects. More often than not, Smith AI provides a solution, inspiring us to continuously improve our processes and optimize our operations. This transformation has been invaluable and has opened up new possibilities for growth and efficiency.

Recommendations and Conclusion

Based on our experience, we wholeheartedly recommend Smith AI to anyone considering automation or outsourcing aspects of their business. Smith AI has a well-established system in place, making it a low-lift process to start working with them. Whether it's outsourcing reception duties, appointment booking, or engaging with prospects and existing clients, Smith AI can handle these responsibilities effectively. By taking AdVantage of their services, You can run a test to determine if their solution aligns with your business needs. As we have discovered, Smith AI's capabilities often exceed expectations, leading to further exploration of the potential benefits they can bring to your organization.

In conclusion, our collaboration with Smith AI has been a game-changer for our business. They have consistently adapted to our evolving needs and delivered exceptional service. Smith AI has not only allowed us to handle increasing candidate throughput without adding complexity but has also significantly improved client and candidate experiences. Their reliable and professional approach has inspired us to continuously enhance our processes. If you are considering outsourcing or automation, we urge you to start your Journey with Smith AI and experience the transformative effects it can have on your business.

Highlights

• Outsourcing certain aspects of business operations has become essential for businesses to streamline processes and enhance customer experiences.
• Smith AI offers a reliable and professional solution for handling calls, messages, and appointments, allowing businesses to focus on Core tasks.
• Utilizing Smith AI's services has resulted in improved client and candidate experiences, increased productivity, enhanced workflow and communication, cost savings, and scalability.
• By leveraging Smith AI's capabilities, businesses can optimize their recruiting processes and provide a seamless candidate experience.
• Expanding the use of Smith AI to outbound functions opens up new possibilities for improved communication and workflow management.
• Smith AI serves as a catalyst for transforming businesses by inspiring continuous improvement and optimization of internal processes.