Answerly Review - Boost Your Customer Support With AI Chat Bot

Answerly Review - Boost Your Customer Support With AI Chat Bot

Table of Contents

1. Introduction
2. What is Answerly?
3. Features of Answerly
   • 3.1 24x7 AI Assistant Support
   • 3.2 Training Your Chatbot
   • 3.3 Contact Form Integration
   • 3.4 Conversation History
   • 3.5 Knowledge Hub
   • 3.6 Different Tiers and Plans
   • 3.7 Additional Features
4. User Reviews of Answerly
   • 4.1 Positive Reviews
   • 4.2 Issues with Website Data Crawling
   • 4.3 Credibility of the Creator
5. Review and Demo of Answerly
   • 5.1 Main Dashboard
   • 5.2 Knowledge Hub
   • 5.3 Importing Content
   • 5.4 Chatbot Section
   • 5.5 Conversations
   • 5.6 Customization Options
6. Conclusion
7. How to Access Answerly

Answerly: An AI Chatbot for Customer Support

Answerly is an AI-powered chatbot platform that enables businesses to train their own chatbots and embed them directly into their websites. This chatbot provides 24x7 customer support and assists customers by answering their questions in real-time. With a range of features and customization options, Answerly aims to revolutionize customer service and enhance user experience.

Features of Answerly

1. 24x7 AI Assistant Support

Answerly offers round-the-clock AI assistant support, ensuring that customers can receive assistance at any time. The chatbot can handle customer queries and provide Instant responses, eliminating the need for manual intervention.

2. Training Your Chatbot

Businesses can train their chatbots on Relevant data about their products or services. Answerly allows You to import content from websites, knowledge bases, Google Docs, or PDFs. This enables the chatbot to provide accurate and tailored responses Based on the specific information you provide.

3. Contact Form Integration

If the chatbot is unable to answer a particular question, Answerly allows customers to contact businesses through a contact form. This ensures that no queries go unanswered and provides an additional Channel for customer engagement.

4. Conversation History

Answerly keeps track of conversation history, allowing businesses to review past interactions with customers. This feature helps in identifying Patterns, improving responses, and providing a seamless customer experience.

5. Knowledge Hub

The Knowledge Hub of Answerly enables businesses to organize their information and Create a centralized repository for their chatbots. This hub can be used to train the chatbot, import content, and fill gaps in documentation. Answerly's AI capabilities suggest unanswered questions based on conversation history, ensuring comprehensive and up-to-date information.

6. Different Tiers and Plans

Answerly offers different plans and tiers to cater to varying business needs. The plans range from basic features to more advanced options, such as increased conversation history, additional data sources, and unlimited chatbots.

7. Additional Features

In addition to the Core features, Answerly provides customization options such as AI identity, personality selection, greeting editor, and the ability to add a contact support form. These features help create a personalized and branded experience for customers.

User Reviews of Answerly

4.1 Positive Reviews

Users have praised Answerly for its effectiveness in providing customer support. The chatbot's ability to answer questions accurately and provide instant responses has been highly appreciated. Many users have found Answerly to be a valuable tool for enhancing their customer service and streamlining their support processes.

4.2 Issues with Website Data Crawling

Some users have reported issues with website data crawling. There have been instances where the chatbot was unable to retrieve information from certain websites accurately. However, the Creators of Answerly have been responsive in addressing these issues and improving the tool's data crawling capabilities.

4.3 Credibility of the Creator

The creators of Answerly have established credibility through their previous products, Popup Hero and FaceP. These products have received positive reviews, which adds to the trustworthiness of Answerly as a reliable chatbot solution.

Review and Demo of Answerly

5.1 Main Dashboard

Answerly's main dashboard provides a user-friendly interface with sections dedicated to the chatbot, conversations, and knowledge hub. From this centralized dashboard, businesses can access and manage various aspects of their chatbot.

5.2 Knowledge Hub

The Knowledge Hub of Answerly is where businesses can import, organize, and manage their content. It allows for easy training of the chatbot with relevant data sources, such as websites, knowledge bases, Google Docs, and PDFs.

5.3 Importing Content

Answerly simplifies the process of importing content by providing multiple options. Content can be imported from websites by providing the URL or bulk imported from knowledge bases, Google Docs, or PDFs. The tool allows for customization of imported content, such as editing summaries, adding tags, and enabling or disabling specific items.

5.4 Chatbot Section

The chatbot section of Answerly allows businesses to Interact with their chatbot and ask questions. The chatbot utilizes the trained knowledge base to provide accurate and tailored responses. Businesses can easily test the chatbot's performance and make any necessary adjustments.

5.5 Conversations

Answerly keeps a Record of conversations between the chatbot and customers. This feature enables businesses to review and analyze past interactions, ensuring continuous improvement and customer satisfaction.

5.6 Customization Options

Answerly offers various customization options to personalize the chatbot's behavior. Businesses can set the AI's identity, choose its personality, customize greetings, and add contact support forms. These options allow for a more personalized and engaging user experience.

Conclusion

Answerly is a powerful AI Chatbot platform that allows businesses to provide instant and accurate customer support. With features like 24x7 AI assistant support, contact form integration, and a knowledge hub, Answerly is designed to enhance customer experience and streamline support processes. While there may be some challenges with website data crawling, the proactive response from the creators and the positive reviews of their previous products establish Answerly as a credible solution for businesses looking to elevate their customer support capabilities.

How to Access Answerly

To access Answerly and try out its features, visit the website or scan the provided QR code. You can find more information and sign up for a free trial or explore the available pricing plans. Simplify your customer support with Answerly's AI-powered chatbot.