Troubleshooting Netflix on NVIDIA SHIELD TV
Table of Contents
- Introduction
- The Love for Nvidia Shield TV
- The Problem with the Recent Software Update
- The Impact on Streaming Video
- Warning Signs from the 9.0 Update
- The 9.1 Update and its Consequences
- Troubleshooting Attempts
- Discovering the Issue with External Storage
- Safe Steps to Disconnect the Hard Drive
- Resolving the Streaming Problem
- The Return of the Plex Server
- Conclusion
Introduction
👋 Greetings, dear readers! I am Josh Pollard from thedigitalmediazone.com, and today I'm here to help all Nvidia Shield TV users to fix a frustrating problem they may be facing. The Nvidia Shield TV has been our beloved streaming device ever since its release in 2015. However, the recent software update, Experience 9.1, has caused a major setback for streaming video. In this article, I will share my personal experience with the issue, discuss the implications, and provide a solution that worked for me. So, let's dive in and solve this problem together!
The Love for Nvidia Shield TV
Since its initial launch, the Nvidia Shield TV has been a go-to device for TV streaming, offering incredible versatility and functionality. It has not only served as a streaming device but has also functioned as a Plex DVR and a Channels DVR. With its powerful capabilities, the Nvidia Shield TV has become an essential part of my entertainment setup. However, this posed a challenge with the most recent software update.
The Problem with the Recent Software Update
Experience 9.1, the latest software update for Nvidia Shield TV, unexpectedly broke one of its most fundamental features – streaming video. While this issue may go unnoticed by users primarily watching YouTube, services like Netflix and Disney Plus were severely affected. The problem emerged even after a warning from the Entertainment 2.0 Podcast, cautioning users about potential issues with advanced features in previous updates. Unfortunately, this time, the consequences were unavoidable.
The Impact on Streaming Video
After updating to Experience 9.1, I immediately encountered difficulties with Netflix and Disney Plus. Faced with countless reports from my family about these streaming services not working, I attempted all the standard troubleshooting steps without success. Rebooting and reinstalling the affected apps proved futile. It became clear that a more profound investigation was necessary. Fortunately, the Nvidia forums shed some light on the matter.
Warning Signs from the 9.0 Update
When the 9.0 update was released a few months earlier, it caused problems for advanced Nvidia Shield users. Notably, it broke access to external storage, which was crucial for those utilizing the Nvidia Shield as a Plex media server – a role I took on myself. Considering this history, I hesitated to install the 9.1 update and even disabled automatic updates. However, despite my caution, I eventually fell victim to the issue.
The 9.1 Update and its Consequences
Despite my efforts to delay the 9.1 update, I eventually succumbed to updating, believing the issues had been resolved. However, shortly after the update, it became clear that streaming services were now affected. Frustrated by this setback, I intensively investigated the Nvidia forums where I discovered other users reporting issues. Most notably, it seemed to be related to external storage devices, although their experience differed from mine due to the number of devices connected.
Troubleshooting Attempts
Observing these reports, I realized that disconnecting the hard drive might help resolve the streaming problem. Though I only had a micro SD card and a four-terabyte USB hard drive connected, I decided to give it a shot. To ensure the safe removal of the hard drive, I followed a specific process, which I will explain in detail for those struggling with this issue as well.
Discovering the Issue with External Storage
In my case, unmounting and disconnecting the USB hard drive proved to be the solution for the streaming issues caused by the recent Nvidia Shield TV update. It's important to note that users with multiple storage devices may need to repeat these steps for each device. Nonetheless, by following the simple steps I will Outline, you should be able to safely unplug your hard drive without risking data corruption.
Safe Steps to Disconnect the Hard Drive
To disconnect the USB hard drive safely, follow these steps:
- From the Nvidia Shield home screen, navigate to the top by pressing the up arrow.
- Move to the right until you reach the gear icon, indicating the settings section.
- Click on "Settings."
- Scroll down and select "Device Preferences."
- Within Device Preferences, navigate to "Storage."
- Locate and select your USB hard drive. If you have multiple devices, repeat this step for each.
- Click on "Eject."
- The Nvidia Shield will initiate a process to safely shut down the hard drive.
- Once it prompts you that the hard drive is safely ejected, you can proceed to unplug it.
- Always remember to follow this important step to avoid data corruption.
Resolving the Streaming Problem
With the hard drive safely disconnected, go back into your desired streaming app, such as Disney Plus or Netflix, and verify if the issue is resolved. In my case, everything started working flawlessly again. This simple solution allowed my family to enjoy their favorite movies without any interruptions. However, my concern remained about the functionality of my Plex media server.
The Return of the Plex Server
After the movie ended, I confidently plugged the hard drive back into the Nvidia Shield TV, Wondering if everything would still work as intended. To my relief, everything continued to function properly. Despite restarting the system multiple times, the issue did not resurface. Therefore, it seems that unmounting the hard drive, using a streaming service like Disney Plus, and reconnecting the hard drive later did not cause any long-term problems.
Conclusion
In conclusion, the Nvidia Shield TV, although a powerful streaming device, faced a significant setback with the recent Experience 9.1 software update. The issue primarily affected streaming video services, causing frustration among many users. However, by disconnecting external storage devices following the steps outlined in this article, the problem can be resolved. As an Nvidia Shield TV user, I understand the importance of uninterrupted streaming and a functioning Plex media server. I hope this solution brings back the joy of seamless entertainment for all affected users.
FAQ
Q: Can I disconnect multiple external storage devices in the same way?
A: Yes, if you have multiple external storage devices connected to your Nvidia Shield TV, you can follow the same steps outlined in this article for each device.
Q: Will disconnecting the hard drive affect other functions of the Nvidia Shield TV?
A: No, disconnecting the hard drive will only affect external storage-related functions. Other features and applications should continue to work as normal.
Q: Are there any risks involved in disconnecting the hard drive without following the proper procedure?
A: Yes, unplugging the hard drive without safely ejecting it first can potentially lead to data corruption. It is essential always to follow the steps outlined in this article to avoid any such risks.
Q: Is it possible to use the Nvidia Shield TV as a Plex media server after disconnecting the hard drive?
A: Yes, reconnecting the hard drive should restore the functionality of the Plex media server. However, it is advised to follow the steps outlined in this article to ensure a safe and uninterrupted experience.
Q: What should I do if disconnecting the hard drive doesn't resolve the streaming issues?
A: If disconnecting the hard drive does not fix the problem, it is recommended to reach out to Nvidia support or visit the Nvidia forums for further assistance.
Resources:
No difficulty
WHY YOU SHOULD CHOOSE TOOLIFY
