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56:35

AI's Impact on Telcos, MSPs, and Customer Service | Insights as a Service [58]

AI is here, and it’s bigger than the internet, according to Tim Warren, CEO and founder of Ambit. How you use it in your business will determine the quality of experience your customers have and how effectively you differentiate your brand. This week’s conversation is taking Brendan into the history and development of AI, from Natural language processing (NLP) to Generative Pre-trained Transformers (GPT) and its applications in various industries. You will learn how businesses are focusing on new customer service tactics, using AI in B2C and B2B interactions to drive bottom-line growth. Blog/Resources: https://bit.ly/3rvqsb3 NBN Playbook: https://bit.ly/3PUbRQX Brendan Ritchie https://www.linkedin.com/in/brendanritchie/ Tim Warren https://www.linkedin.com/in/tswarren/ Ambit https://www.linkedin.com/company/ambit-ai/ Organisational Readiness: AI and GPT: https://www.ambit.ai/resources/organisational-readiness-ai-and-gpt 00:00:00 - The Marketing Power of AI 00:02:13 - Introducing Ambit: Customer Service with AI 00:03:01 - Finding the Right Business Idea 00:03:20 - The Rise of AI and Blockchain in Business 00:06:35 - The Definition of Artificial Intelligence and its Development 00:10:00 - The Evolution of Natural Language Processing 00:13:21 - The Rise of Generative AI 00:16:52 - The Viral Adoption of Chat GPT: Bigger than the Internet 00:20:16 - The Stunning Visuals and Advances in AI 00:23:40 - The Role of Engineers in Real-World Applications 00:26:56 - Creating Art in the Style of Nirvana 00:30:06 - The Cognitive Challenges in AI and Humans 00:33:13 - The Evolution of Cybersecurity Threats 00:36:29 - The Democratization of Skill Sets in the Job Market 00:39:42 - Coder Disruption and Industry Regulation 00:42:49 - The Importance of Regulation and Consumer Safety 00:45:50 - Automating documentation with chat GPT 00:49:02 - Sophisticated Support Mechanisms 00:52:17 - Chatbot Adoption in B2C and B2B Markets 00:55:26 - Where to Find Tim

Lightwire
Jul 16 2023
2.0K
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52:21

Redefining Sales with Tim Warren Unveiling the Secrets of AI Chatbots in Redefining Sales with Ambit

In this episode of the Redefining Sales podcast, join us as we sit down with Tim Warren, co-founder and CEO of Ambit. This AI platform develops AI-powered chatbots for retailers, financial services firms, and utilities. With an impressive background in the field, Tim is adept at separating AI hype from reality and providing valuable insights into the use cases and metrics that brands should consider when deploying AI technologies. Ambit's chatbots are built on the GPT-3 language model, the same cutting-edge technology that powers 'ChatGPT'. Renowned brands such as Laybuy, Glassons, and NZ Post have leveraged Ambit's chatbot solutions to tackle similar challenges, including delivering consistent customer service 24/7, even during periods of high demand caused by weather events or online sales. We delve into: ► Impactful Growth Strategy at Ambit ► Leveraging Technology for Sales in FY24 ► How AI Transforming the sales process ► Overcoming Frustrations in Customer Service ► Balancing Embracing Technology and Market Fears ► Embracing AI-powered chatbots Join us for an enlightening discussion on how AI can revolutionize customer experiences, drive business growth, and navigate the evolving technological landscape. Check out Tim: ► Website: https://www.ambit.ai/about  ► LinkedIn: https://www.linkedin.com/in/tswarren/?originalSubdomain=nz  Join Rev Up ► https://salesredefined.com.au/rev-up/ Follow Sales Redefined on: ► LinkedIn: https://www.linkedin.com/company/salesredefined/ ► Subscribe to SMarketing Lowdown ► Download the whitepaper here: https://whitepaper.salesredefined.com.au Enjoyed this episode and want more? ►Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast #InnovationInSales #AIRevolution #FY24Planning

Abbie White
Jun 03 2023
39
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