Fund Stuff ep12 - Acquisition # 8
Welcome back to our channel! We have some exciting news to share. We've added another feather to our cap by acquiring a new micro SaaS, SupportGuy.co. Our recent months have been quite a balancing act, working through a larger deal while also maintaining enough liquidity. And let's not forget the elusive momentum. One moment it's there, and the next, it's gone! We experienced this first-hand with XO, where we did zero deals for several months, only to close three in two months.
But guess what? We're back in that exciting place! A few months back, we purchased Colddm.me, and now we've acquired this new micro SaaS. Intriguingly, it's from the exact same developer as Cold DM. Talk about serendipity! So, right now, we're riding the momentum wave, which, let's be honest, is a whole lot of fun.
Now, let's talk about our new acquisition, SupportGuy.co. This tool is an always-on, always-available teammate powered by ChatGPT, aimed at ensuring you never miss a customer inquiry again. Now, that's massive, considering how customer inquiries are often a pain point for many businesses.
My personal experience with Intercom has been, to put it mildly, a bit of a nightmare. Constant repetitive queries, endless article links that just don't cut it... Sounds familiar, right? And let's not forget, it's no party for the customers either. They are on support chat because something's gone wrong.
But that's where Support Guy comes in. Once you upload your knowledge base, the chatbot is trained to answer questions based on your company's documents and information. The beauty of this tool is that it's built on the same chat GPT technology we have come to love.
We're also keen on pursuing what we call the 'vertical integration thesis.' The idea is simple. We want to own all the tools we use to run our portfolio. Think about it - email marketing, newsletter software, NPS scores, banners, change logs, feature requests, support chat, referrals, payments, the works. The concept of a vertically integrated acquisitions company is exciting. We not only become a one-stop shop for ourselves when we buy a new SaaS but can also serve other SaaS companies in the same capacity.
But here's the thing. We're not just thinking about AI for the sake of AI. We see real value in the practical applications of AI. In my six years in computer vision, I've found Large Language Models (LLMs) like OpenAI and Bard to be far more practical and useful. The more I explore LLM-enabled tools, the more convinced I am that "this time it's different."
We have some other AI-focused products in the pipeline that we're eager to announce soon. But for now, consider Support Guy our entry point into a product that delivers a truly AI-first experience. It's fast, efficient, and it's AI. We believe these AI-first experiences will increase productivity and prove to be game-changers in the long run.
Finally, I want to touch on asset transfer. It's a process that's often fraught with challenges, like the time we had to migrate from an Indian Stripe account to another. But despite the temporary glitches and the occasional production hiccups, we are now the proud owners of Support Guy, thanks to Shri, who has built two fantastic products for the XO portfolio.
So, that's it, folks! That's our exciting journey of the acquisition of SupportGuy.co, our future plans
소셜 리스닝
Fund Stuff ep12 - Acquisition # 8
Welcome back to our channel! We have some exciting news to share. We've added another feather to our cap by acquiring a new micro SaaS, SupportGuy.co. Our recent months have been quite a balancing act, working through a larger deal while also maintaining enough liquidity. And let's not forget the elusive momentum. One moment it's there, and the next, it's gone! We experienced this first-hand with XO, where we did zero deals for several months, only to close three in two months. But guess what? We're back in that exciting place! A few months back, we purchased Colddm.me, and now we've acquired this new micro SaaS. Intriguingly, it's from the exact same developer as Cold DM. Talk about serendipity! So, right now, we're riding the momentum wave, which, let's be honest, is a whole lot of fun. Now, let's talk about our new acquisition, SupportGuy.co. This tool is an always-on, always-available teammate powered by ChatGPT, aimed at ensuring you never miss a customer inquiry again. Now, that's massive, considering how customer inquiries are often a pain point for many businesses. My personal experience with Intercom has been, to put it mildly, a bit of a nightmare. Constant repetitive queries, endless article links that just don't cut it... Sounds familiar, right? And let's not forget, it's no party for the customers either. They are on support chat because something's gone wrong. But that's where Support Guy comes in. Once you upload your knowledge base, the chatbot is trained to answer questions based on your company's documents and information. The beauty of this tool is that it's built on the same chat GPT technology we have come to love. We're also keen on pursuing what we call the 'vertical integration thesis.' The idea is simple. We want to own all the tools we use to run our portfolio. Think about it - email marketing, newsletter software, NPS scores, banners, change logs, feature requests, support chat, referrals, payments, the works. The concept of a vertically integrated acquisitions company is exciting. We not only become a one-stop shop for ourselves when we buy a new SaaS but can also serve other SaaS companies in the same capacity. But here's the thing. We're not just thinking about AI for the sake of AI. We see real value in the practical applications of AI. In my six years in computer vision, I've found Large Language Models (LLMs) like OpenAI and Bard to be far more practical and useful. The more I explore LLM-enabled tools, the more convinced I am that "this time it's different." We have some other AI-focused products in the pipeline that we're eager to announce soon. But for now, consider Support Guy our entry point into a product that delivers a truly AI-first experience. It's fast, efficient, and it's AI. We believe these AI-first experiences will increase productivity and prove to be game-changers in the long run. Finally, I want to touch on asset transfer. It's a process that's often fraught with challenges, like the time we had to migrate from an Indian Stripe account to another. But despite the temporary glitches and the occasional production hiccups, we are now the proud owners of Support Guy, thanks to Shri, who has built two fantastic products for the XO portfolio. So, that's it, folks! That's our exciting journey of the acquisition of SupportGuy.co, our future plans
XO Capital End to End Asset Transfer
This is an end to end example of exactly what we did moments after we bought our 8th company https://supportguy.co. We get into: - asset transfer - when to pay the seller - how to manage the process - what it looks like in real time.