Macha
What is Macha?
Macha is a cutting-edge AI chat tool that supercharges Shopify stores by providing AI-powered support. It enables Shopify site owners to deliver exceptional customer experiences with natural language responses and empowers their support agents with ready-to-use, context-rich answers.
How to use Macha?
To use Macha, follow these steps: 1. Sign up for Macha and provide the necessary details. 2. Seamlessly integrate your Shopify products with Macha to ensure up-to-date information. 3. Launch the Macha bot on your site with the assistance of the on-boarding team (takes less than 15 minutes). 4. Benefit from reduced customer support queries as Macha resolves basic queries instantly and reduces the workload of your support team. 5. Enjoy improved customer satisfaction and streamlined support processes for your Shopify store.
Macha's Core Features
The core features of Macha include: - AI-powered chat tool for enhanced customer support - Natural language responses - Ready-to-use, context-rich answers - Seamless integration with Shopify products - Instant resolution of a significant portion of customer queries - Reduction of repetitive support queries by 55% - Easy on-boarding process - 40% reduction in customer support workload
Macha's Use Cases
Macha can be used in the following scenarios: 1. Shopify site owners who want to provide exceptional customer support experiences. 2. Businesses looking to reduce the number of repetitive support queries and workload of their support teams. 3. Shopify store owners who want to integrate AI-powered chat support seamlessly with their products. 4. Anyone who wants to enhance customer satisfaction and streamline support processes for their Shopify store.
FAQ from Macha
How long does it take to integrate Macha with my Shopify store?
What queries can Macha instantly resolve?
Does Macha reduce the workload of the support team?
How does Macha empower support agents?
Macha Support Email & Customer service contact & Refund contact etc.
More Contact, visit the contact us page(https://www.getmacha.com/contact)
Macha Company
Macha Company name: AGZ Technologies Private Limited .
Macha Pricing
Macha Pricing Link: https://www.getmacha.com/pricing
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Macha AI - Zendesk App
Here's the latest update of the Macha AI Zendesk App. Product Updates: - App location changed to text window (look for an 'm' in the text editor tools) - Suggested Macros - Suggested Articles - New Generate Reply Tools ie. tonality and length - Summary and Sentiment Analysis Want to demo it on your Zendesk instance? Just write to hello@getmacha.com
Macha AI - Zendesk App (Latest Version)
Like what you see? Sign up for a two week trial at www.getmacha.com
How to Train Customer Support AI Agent on Shopify Store Products
There are tons of AI Agents available since the launch of ChatGPT. But we've built a customer support AI Agent specifically for Shopify stores. Our AI Agent can easily ingest Shopify product data into it's knowledge base with just a Shopify store URL. Once the upload is complete, it can instantly start answering any questions about your products without any complicated AI training. Visit www.getmacha.com to get explore how you can launch your own AI support agent for your Shopify store.
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