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Chunk: Personal Knowledge Base, Sage AI, HelpBell, WowTo, Datascale, Tettra, SnapVault, Atlas, ThreadScribe.ai, Dashworks are the best paid / free Knowledge Base tools.
A knowledge base is a centralized repository of information that is used to optimize information collection, organization, and retrieval for an organization. It is designed to store and manage knowledge in a way that makes it easily accessible to users and systems that need it. Knowledge bases can include a wide variety of information, such as documents, articles, manuals, guides, FAQs, and other forms of structured and unstructured data.
Core Features
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Price
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How to use
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tawk.to | Live Chat | Add a small JavaScript snippet to your site and monitor customer activity in real time | |
NoteGPT | AI Summary for Long Videos, Articles and Text |
Starter Free NoteGPT AI Service - perfect for trying us out!
| Login with Google or download the official extension. Summarize content, take notes, and save them. Organize notes and collaborate with others. |
Glasp | Highlight and save notes on any web page | To use Glasp, you can install the browser extension on Chrome or Safari. Once installed, you can highlight and save notes on any web page directly within the browser. You can also copy all your highlights and notes with meta data and paste them into note-taking apps for seamless export. Additionally, Glasp allows you to share your learning through your Glasp profile, follow and discover like-minded people's content in your home feed, and even highlight and add notes on videos and PDF files. You can also embed your Glasp in your blog or newsletter for easy access. To get started, simply sign up for an account and start highlighting! | |
Intercom | Workspace that connects inbox, tickets, and help center | To use Intercom's integrated knowledge base, set up a central place for customers to find answers, tips, and important info. Customize the help center to match your brand. Create engaging articles with multimedia and tailor them to different audiences. Use feedback loops to improve your content. Use outbound messaging to resolve issues before they arise. | |
GitMind Chat | Natural Language Processing | With GitMind Chat, you can easily create and customize your own AI assistant. Just follow a few simple steps and start enjoying the benefits of AI-powered assistance. | |
Crisp | Widget: Craft meaningful interactions with a website chat widget | Learn how to use and configure Crisp in the Help Center. | |
AskYourPDF | AI-powered chat interface | 1. Sign up for an account on the AskYourPDF website. 2. Upload your PDF files to the platform. 3. Start a chat with the AI by selecting the desired PDF. 4. Ask questions or provide queries related to the PDF content. 5. Get instant responses and valuable insights from the AI. | |
Chaport | Talk to customers in real time via live chat | Add a live chat widget to your website, connect other channels, and automate sales & support with chatbots. | |
DocsBot AI | Custom chatbots trained on your documentation |
Hobby $19/month Create a basic DocsBot for quick answers and copywriting
| To use DocsBot AI, you can start by signing up for a free account. Once you're signed in, you can easily import your documentation and other content using the provided importers, such as URL and sitemap importers, document file upload, or bulk import via CSV. After indexing your content, you can train and deploy your custom chatbots in minutes. The AI chatbots can be embedded on your website, app, or integrated with other platforms using the provided API and embeddable widgets. You can also utilize DocsBot AI for custom copywriting, reply to support tickets, and internal knowledge base indexing. |
GitBook | Effortlessly create, surface and improve documentation in the tools you use every day | GitBook brings all your technical knowledge together in a single, centralized knowledge base. So you can access and add to it in the tools you use every day — using code, text or even your voice. |
AI Analytics Assistant
AI Response Generator
AI Chatbot
AI Knowledge Base
AI Knowledge Graph
AI Knowledge Management
Prompt
Large Language Models (LLMs)
AI Product Description Generator
AI Coaching
IT departments use knowledge bases to store and share technical documentation, troubleshooting guides, and best practices.
Customer service teams use knowledge bases to provide consistent and accurate answers to customer inquiries.
Sales teams use knowledge bases to access product information, pricing details, and competitive intelligence.
Human resources departments use knowledge bases to store and share policies, procedures, and employee onboarding materials.
User reviews of knowledge bases are generally positive, with many users praising the improved accessibility and organization of information. Some common pros mentioned include increased efficiency, better collaboration, and the ability to find information quickly. However, some users also note that the success of a knowledge base depends on the quality and relevance of its content, as well as the ease of use of its interface. Ensuring that the knowledge base is regularly updated and maintained is also seen as a critical factor in its effectiveness.
An employee searches the knowledge base for information on how to troubleshoot a specific software issue, finds a relevant article, and follows the provided steps to resolve the problem.
A customer service representative accesses the knowledge base to find answers to a customer's questions about a product, allowing them to provide quick and accurate support.
To use a knowledge base, users typically access it through a web-based interface or an application that is connected to the knowledge base. The process generally involves the following steps: 1. Users search for information using keywords, phrases, or questions. 2. The knowledge base returns relevant results based on the search query. 3. Users can browse, read, and interact with the returned information. 4. Users may also contribute new information or update existing entries, depending on their permissions and the knowledge base's configuration.
Improved knowledge sharing and collaboration
Reduced time spent searching for information
Increased productivity and efficiency
Better decision-making based on accurate and up-to-date information
Reduced costs associated with information management