Cast.app
O que é Cast.app?
Cast.app redefine a interação com o cliente com avatares impulsionados por AI fornecendo AMA em tempo real, vozes multilíngues realistas, consulta de dados sem emenda através de linguagem natural e um hub digital personalizado para colaboração aprimorada.
Cast.app E-mail de suporte e contato de atendimento ao cliente e contato de reembolso, etc.
Aqui está o e-mail de suporte da Cast.app para atendimento ao cliente: support@cast.app . Mais contato, visite a página de contato(https://cast.app/contact.html)
Cast.app Empresa
Cast.app Nome da empresa: Cast Corporation .
Cast.app Endereço da empresa: San Francisco, California 94103.
Mais sobre Cast.app, visite a página sobre nós(https://cast.app/about-cast.html) .
Cast.app Login
Link de login de Cast.app: https://cast.app/designer/
Preço de Cast.app
Link de preços de Cast.app: https://cast.app/pricing.html
Twitter de Cast.app
Link de Twitter de Cast.app: https://twitter.com/castdotapp/
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Short Form Content & Human Language in Digital CS with Anika Zubair of Griffin | Episode 034
Enter the contest for a Gold Pass ($1300 value!) to the Customer Success Festival in Austin (Feb 13 & 14, 2024) by following these steps: 1) Review the podcast on your platform of choice and send a quick screenshot to alex@digitalcustomersuccess.com 2) Go to this LinkedIn post and Like it: https://www.linkedin.com/feed/update/urn:li:activity:7152780848642068480 3) Leave a comment on that same post about what aspect of CS Festival you're most looking forward to or any questions comments you might have about the event. ++++++++++++++ Today's Guest Anika Zubair is a CS household name and award winning customer success leader who is constantly providing insanely valuable content to the community. She has led and scaled many functions throughout her career and is currently Head of Customer Success at Griffin. There are so many valuable nuggets of information to pull away from our conversation in this episode including: - Leveraging technology to meet our customers where they are with what they need - Covid normalized digital engagement - The resurgence of QR codes - Transitioning from full-time gig to consulting and back - The difficulty of the current job market - Using ‘CS Trailers’ to solve for customer engagement via short form, TikTok style video and how this style aligns with how people are consuming content today - Combining short videos (max 90 seconds) with analytics and strong call to actions can lead to strong customer engagement - Practical example of a short onboarding flow - Things like 'Spotify Wrapped' are HARD to get to but so effective if you do - Celebrating customer wins and demonstrating value digitally - It’s ok as B2B to communicate like B2C - we are all just human Anika's LinkedIn: https://www.linkedin.com/in/anikazubair/ Apps: - Cast.app - Virtual Digital CSM - Bagel - Tie product features to revenue opportunities and customer feedback Content: - This is Growth Podcast - Revenue Today Podcast - CS Office Hours Shoutouts: - Dan Ennis - Jay Nathan - Jeff Breunsbach +++++++++++++++++++++++++++ Listener Submissions: If you'd like to call in with commentary or a question to be addressed in a future episode, call our submission line at +1 (512) 222-7381. Leave us a 2-3 minute message with your comment or question using either your real name or a pseudonym, and we'll feature your clip on the show! Like/Subscribe/Review: If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website: For more information about the show or to get in touch, visit https://DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee: This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp Thank you for all of your support! The Digital Customer Success Podcast is hosted by Alex Turkovic: https://www.linkedin.com/in/alexturkovic/
AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040
Dickey Singh, CEO of Cast joins us this week for a bonus episode in which we discover his fascinating journey from a long line of engineering leadership roles to today, where he's leading the charge of AI in CS. We discuss at length what he and his team at Cast.app are doing to help revolutionize digital CS and what the future of all of this technology looks like. Topics covered include: - Dickey’s long history with AI and his journey from an engineering background into serving customer success today - He was ‘there’ at the inception of Customer Success - How Cast.app helps its customers achieve 30x ROI via providing digital CS - 1:Many vs. 1:1 vs. Many:Many in Digital CS - Getting persona-specific in your outreach, but don’t go by titles and go by responsibilities, interests and user profiles - Digital provides efficiency and automation to drive efficiency for CSMs - Executive personas are likely not going to be in the app and a lot of C-level execs prefer text messages - SMS is a powerful way to reach certain personas and shouldn’t be as frowned upon as it is - The tendency for AI to hallucinate and how it needs to be verified by the human - Current and future state of AI in CS and how adopters stand to gain massive efficiencies. More and more useful AI tools are coming. - Prompting won’t be as relevant in the future as it currently is Enjoy! I know I sure did... Dickey's LinkedIn: https://www.linkedin.com/in/dickey/ Cast: https://cast.app/ Pure Storage ROI with Cast: https://cast.app/purestorage-roi +++++++++++++++++++++++++++ Listener Submissions: If you'd like to call in with commentary or a question to be addressed in a future episode, call our submission line at +1 (512) 222-7381. Leave us a 2-3 minute message with your comment or question using either your real name or a pseudonym, and we'll feature your clip on the show! Like/Subscribe/Review: If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website: For more information about the show or to get in touch, visit https://DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee: This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp Thank you for all of your support! The Digital Customer Success Podcast is hosted by Alex Turkovic: https://www.linkedin.com/in/alexturkovic/
State of the Industry and Promise of AI with Jeff Heckler | Episode 052
Link to Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic I'm joined by Jeff Heckler - a CS veteran with a lot of wisdom to share around the state of the industry, the AI tools with the most promise, and Slack overwhelm. In this episode, we cover a wide variety of topics, including: 00:00:00 - Welcome To The Digital Customer Experience Podcast 00:01:31 - Join The Matik Conference, Earn A $20 Uber Eats Gift Card Giveaway 00:02:56 - Introduction 00:04:21 - Leaving Business Intelligence & Falling Into Software 00:10:17 - Digital Customer Success Since Covid-19 00:11:43 - The Rise Of QR Code 00:13:19 - Contraction In Headcounts And Budgets 00:14:51 - The Economics Of AI And Tech’s Current Struggles In Today’s Economy 00:16:26 - The Most Prominent Digital Trends In CS 00:19:36 - Leveraging Ai Chat Bots For Support Ticket Deflection, Among Other Things 00:20:58 - Communication Overload And Digital Emotions 00:22:29 - Optimizing Digital Workflows And Tools 00:23:58 - The Stickiness Of Tools 00:25:34 - Learning From Mistakes And Cross-Functional Allegiances 00:27:05 - Setting Up A Cadence For Product Sales Marketing Support 00:28:20 - Shifting Mindset For Customer Success Managers 00:29:36 - The Importance Of Cross Collaboration 00:31:01 - Shout Out To Dickey Singh And Cast.App Jeff's LinkedIn: https://www.linkedin.com/in/jeffheckler/ Shoutouts: - Irit Eizips: https://www.linkedin.com/in/eizips/ - Dickey Singh of Cast.app: https://www.linkedin.com/in/dickey/ +++++++++++++++++ This episode was edited by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young. Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals. Lifetime Value is offering select services at a deeply discounted rate for a limited time. Navigate to lifetimevaluemedia.com to learn more. +++++++++++++++++++++++++++ Like/Subscribe/Review: If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website: For more information about the show or to get in touch, visit https://DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee: This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp Thank you for all of your support! The Digital Customer Success Podcast is hosted by Alex Turkovic: https://www.linkedin.com/in/alexturkovic/
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