帮助栏

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工具介绍:
帮助栏帮助用户快速找到答案并取得成功。
收录时间:
2023年11月1日
月流量:
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社交媒体&邮箱:
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帮助栏 工具信息

什么是帮助栏?

帮助栏使用户能够在产品内部搜索帮助资源、导航产品并启动其他“操作”,帮助他们快速获取答案并取得成功。

如何使用 帮助栏?

连接您的帮助中心并设置您的品牌样式。构建触发小部件或设置键盘快捷键。选择固定的“一直在那里”的项目并上线!

帮助栏 的核心功能

为SaaS打造的通用搜索

连接您的帮助中心并提供搜索、导航和AI答案

加速用户价值达成

创建高级用户

减少支持成本

展示您的其他工具栈

帮助栏 的使用案例

#1

无需切换到另一个选项卡,让用户准确找到他们所需的内容- AI答案将从您输入的所有内容中获取响应,以实现快速搜索。

#2

帮助栏使您的应用程序导航变得轻松。使用户快速学习并高效完成工作。

#3

为您的客户支持团队节省时间以提供积极支持。借助帮助栏,用户可以通过快捷键轻松找到所需的帮助。

#4

在使用他们最喜欢的工具时,使用户保持在您的应用程序中。启动Loom视频,展示交互式演示,共享Figma原型等。

来自 帮助栏 的常见问题

帮助栏是如何工作的?

帮助栏对用户有什么帮助?

帮助栏能为我的客户支持团队带来什么好处?

帮助栏如何与其他工具集成?

顾客对帮助栏有什么评价?

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帮助栏数据分析

帮助栏 网站流量分析

最新流量情况

月访问量
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00:00:00
每次访问页数
0.00
跳出率
0.00%
Jul 2023 - Jan 2025 所有流量

地理位置

Top 1 国家/地区

Brazil
100.00%
Jul 2023 - Jan 2025 仅桌面设备

社交媒体聆听

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1:23:00

What AI means for your product strategy | Paul Adams (CPO of Intercom)

Paul Adams is the longtime chief product officer at Intercom, where he leads the product management, product design, data science, and research teams. Before Intercom, Paul was the global head of brand design at Facebook, a senior user researcher at Google, and a product designer at Dyson. He’s also a best-selling author, a podcast host, and a public speaker. In today’s episode, we discuss: • Practical advice on integrating AI into your organization • Tips and tools for learning AI as a PM • Hilarious stories from Google and Facebook • How to build conviction with skeptical coworkers • Lessons learned from pricing at Intercom • How Intercom implemented JTBD — Brought to you by Eppo—Run reliable, impactful experiments: Eppo—Run reliable, impactful experiments: https://www.geteppo.com/ | Hex—Helping teams ask and answer data questions by working together: https://www.hex.tech/lenny | HelpBar by Chameleon—The free in-app universal search solution built for SaaS: https://helpbar.ai/lenny/?utm_source=lennys-podcast&utm_medium=sponsorship&utm_campaign=helpbar-launch-lennys-podcast Find the transcript and references at: https://www.lennyspodcast.com/what-ai-means-for-your-product-strategy-paul-adams-cpo-of-intercom/ Where to find Paul Adams: • X: https://twitter.com/Padday • LinkedIn: https://www.linkedin.com/in/pauladams/ Where to find Lenny: • Newsletter: https://www.lennysnewsletter.com • X: https://twitter.com/lennysan • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/ In this episode, we cover: (00:00) Paul’s background (04:09) Freezing onstage in front of 8,000 people (07:28) Insights from Google+ days (12:31) Learning from failure (13:56) Intercom’s “ship fast, ship early, ship often” principle (15:17) Integrating AI into product strategy (17:31) Making time for AI learning (19:37) AI in new-product development (21:16) Questions to ask about your product (23:33) How Intercom pivoted after the release of ChatGPT (25:13) Intercom’s AI chatbot, Fin  (26:45) The early impact of AI adoption at Intercom (28:53) Capabilities of AI (34:27) How to structure teams around AI products (37:57) Why all teams should be involved in AI (39:04) Staying up to date on emerging technology (42:44) Hurdles implementing AI at Intercom (45:52) Building conviction around AI (49:52) Why you shouldn’t fear AI (50:56) Paul’s “before-after” framework (51:54) Pricing lessons from Intercom (54:54) Paul’s “differentiation vs. table stakes” framework (59:22) What “swinging the pendulum” means and examples from Intercom (1:05:21) Paul’s “product market story fit” framework (1:08:23) His take on JTBD (1:11:01) How Intercom uses the “four forces” framework (1:12:54) Lightning round Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Lenny may be an investor in the companies discussed.

Lenny's Podcast
2023年10月26日
24.2K
20
1:40:04

Billion dollar failures, and billion dollar success | Tom Conrad (Quibi, Pandora, Pets.com, Zero)

Tom Conrad is the CEO of Zero and on the board of Sonos. He began his career in engineering at Apple, where he helped build key features that remain in iOS today. Tom was previously the VP of Product at Snap and the chief technology officer of Pandora. He also held leadership positions at notable tech flops Pets.com and Quibi, giving him a unique perspective not only on what it takes to build a successful company but also on lessons from failure. In today’s conversation, we discuss: • Lessons learned from the infamous failures of Pets.com and Quibi • Lessons learned from the successes of Apple, Pandora, and Snap • Advice on choosing where to work • Understanding the math formula of a business • How to avoid burnout • Why Tom says not everyone needs to be a founder • What he’s building now — Brought to you by Coda—Meet the evolution of docs: https://coda.io/lenny | Jira Product Discovery—Atlassian’s new prioritization and roadmapping tool built for product teams: https://atlassian.com/lenny/?utm_source=lennypodcast&utm_medium=paid-audio&utm_campaign=fy24q1-jpd-imc | HelpBar by Chameleon—the free in-app universal search solution built for SaaS: https://helpbar.ai/lenny/?utm_source=lennys-podcast&utm_medium=sponsorship&utm_campaign=helpbar-launch-lennys-podcast Find the transcript at: https://www.lennysnewsletter.com/p/billion-dollar-failures-and-billion Where to find Tom Conrad: • X: https://twitter.com/tconrad • LinkedIn: https://www.linkedin.com/in/tomconrad/ Where to find Lenny: • Newsletter: https://www.lennysnewsletter.com • X: https://twitter.com/lennysan • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/ In this episode, we cover: (00:00) Tom’s background (04:40) Landing a gig at Apple (07:41) Pioneering the blinking folder design on iOS (11:04) Advice on choosing where to work (12:43) The importance of trusting your gut when it comes to people (14:05) Lessons from failed ventures (17:32) Why and how Pets.com shut down (18:30) How Tom’s experience at Quibi renewed his passion for building (28:48) Takeaways from Quibi and why it ultimately failed (31:42) Failing is okay (35:04) Tom’s career at Apple (39:11) Lessons from You Don’t Know Jack (40:24) Lessons from building Pandora (48:24) Looking back at Pandora and what could have been done differently (55:17) How Tom became VP of Product at Snapchat (1:01:31) Tom’s philosophy on being involved as CEO (1:05:51) Tom’s current role as CEO of Zero, and what he’s learned along the way (1:10:37) How Zero builds product (1:18:33) Advice on work-life balance (1:27:22) Contrarian corner: why not everyone needs to be a founder (1:30:08) Lightning round Referenced: • Ron Lichty on LinkedIn: https://www.linkedin.com/in/ronlichty/ • 11 reasons why Quibi crashed and burned in less than a year: https://www.theverge.com/2020/10/22/21528404/quibi-shut-down-cost-subscribers-content-tv-movies-katzenberg-whitman-tiktok-netflix • Meg Whitman: https://en.wikipedia.org/wiki/Meg_Whitman • Jeffrey Katzenberg on LinkedIn: https://www.linkedin.com/in/jeffrey-katzenberg-4b3b47123/ • John Sculley on LinkedIn: https://www.linkedin.com/in/johnsculley/ • Flickr: https://www.flickr.com/ • How Pandora Soothed the Savage Beast: https://www.fastcompany.com/3001052/how-pandora-soothed-savage-beast • Joe Kennedy on LinkedIn: https://www.linkedin.com/in/joe-kennedy-329417/ • Why Did Yahoo Pay $160 Million for Musicmatch?: https://www.wired.com/2007/07/why-did-yahoo-p/ • TikTok Is the New TV: https://www.wired.com/story/tiktok-new-show-tv-takeover/ • Evan Spiegel on X: https://twitter.com/evanspiegel • Flashtags: https://lane.substack.com/p/flashtags • Patrick Spence on LinkedIn: https://www.linkedin.com/in/patrickspence/ • The Philosophy of Ikigai: 3 Examples About Finding Purpose: https://positivepsychology.com/ikigai • The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life: https://www.amazon.com/Subtle-Art-Not-Giving-Counterintuitive/dp/0062457713 • High Growth Handbook: Scaling Startups from 10 to 10,000 People: https://www.amazon.com/High-Growth-Handbook-Elad-Gil/dp/1732265100 • Hyperion: https://www.amazon.com/Hyperion-Cantos-Dan-Simmons/dp/0553283685 • A Fire Upon the Deep: https://www.amazon.com/Fire-Upon-Deep-Zones-Thought/dp/0812515285/ • Mrs. Davis on Peacock: https://www.peacocktv.com/stream-tv/mrs-davis • Watchmen on HBO: https://www.hbo.com/watchmen • Lost on Hulu: https://www.hulu.com/series/lost-466b3994-b574-44f1-88bc-63707507a6cb • Eartune replacement tips: https://eartune.com/products/eartune-fidelity-ufa • Charles Eames’s quote: https://www.brainyquote.com/quotes/charles_eames_169188 • Compuserve: https://www.compuserve.com/ • Steve Wilhite: https://en.wikipedia.org/wiki/Steve_Wilhite Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Lenny may be an investor in the companies discussed.

Lenny's Podcast
2023年11月26日
9.7K
8

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