Cohere
What is Cohere?
Cohere is a conversational AI platform designed for customer support. It helps customer support teams to resolve tickets faster and reduce costs. By leveraging AI-powered assistance, Cohere finds answers from previous tickets and provides instant solutions to customer queries.
How to use Cohere?
To start using Cohere, simply book a demo through the website. During the demo, you can learn how to train a bot on your help center by sharing your help center link. The AI-powered bot can understand and answer customer queries like a real customer. Additionally, you can instantly turn your support articles and past conversations into personalized answers using Cohere. You can also use Cohere's advanced analytics feature, Cardina, to identify customer trends and resolve issues quickly.
Cohere's Core Features
Automation for fast-growing customer service teams
Resolve up to 60% of tickets automatically
Provide instant, personalized answers to customers over any channel
Guide users through resolutions step-by-step
Perform actions on behalf of customers
Turn support articles and past conversations into personalized answers
Identify and anticipate customer trends using advanced analytics
AI that provides accurate answers through language understanding
Generative AI extracts answers from agent responses
Automatically reply to repeated questions
Cohere's Use Cases
Scale support without scaling headcount
Resolve tickets faster and reduce costs
Improve agent satisfaction and customer experience
Increase self-serve resolutions
Enhance customer loyalty and retention
Deliver personalized support across web and mobile
Improve CX efficiency and drive faster service
Cohere Support Email & Customer service contact & Refund contact etc.
Here is the Cohere support email for customer service: [email protected] .
Cohere Company
Cohere Company name: Caldera Labs Inc. .
Cohere Company address: 298 5th Avenue, 7th Floor New York, NY 10001. USA.
More about Cohere, Please visit the about us page(https://cohere.io/company).
Cohere Twitter
Cohere Twitter Link: https://twitter.com/coherehq
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