词杖AI是嵌入在Zendesk中的AI支持工具。它利用OpenAI和ChatGPT的技术,提高了客户支持票答复的质量并缩短了响应时间。
要使用词杖AI,只需在您的Zendesk账户中安装它。安装完毕后,客服人员可以提供简要指示,AI将通过将客户的留言与客服人员的指导合并,生成高度个性化的回复。它还可以改写不完美的消息、调整情感和语气、分析客户留言以生成热门问题,并为'是'或'否'生成个性化的回复。词杖AI使客服人员能够高效处理客户投诉、改善响应质量并提高客户满意度。
以下是 词杖AI 支持邮箱含客户服务: CONTACT@WORDWANDAI.COM . 更多联系, 访问 the contact us page(mailto:contact@wordwandai.com)
词杖AI 公司名字: WordWandAI .
更多关于词杖AI, 请访问 the about us page(https://www.wordwandai.com/about-word-wandai).
词杖AI 价格链接: https://www.wordwandai.com/pricing
词杖AI Youtube链接: https://www.youtube.com/@WordWandAI
词杖AI Linkedin链接: https://www.linkedin.com/company/91344731
由 Nitish Singh 发布于 2024年5月11日
用10个AI助手来提升你的写作水平——立刻试用Toolify AI!
社交媒体聆听
Word WandAI - Product Demo #Zendesk #ChatGPT #OpenAI #GenerativeAI
Number #1 Generative AI app for Zendesk Instantly create responses using your Knowledge Base or any ChatGPT command you like! Take your Zendesk customer support to the next level by giving your agents the power of ChatGPT and AI-enhanced language in every ticket! Try Word WandAI for free, 7-day trial - https://www.zendesk.com/marketplace/apps/support/930722/word-wandai/ --- In this video, we demonstrate several real-time examples of the Word WandAI App responding to tickets. Timestamps: 00:30 UI Introduction - Word WandAI offers a full toolkit of powerful generative AI features with several settings so your agents can guide the response to meet their needs (eg. language, text limit, tone). 00:56 🕵️ TLDR - Analyze the customer's message and provide a Too Long; Didn't Read summary. 01:05 🔤 ABC - Fix any Grammar or Spelling mistakes 01:13 ✅ Reword - Improves the message written by the agent and factors in adjustable sentiment and tone to make the reply highly personalized. 01:20 👍 Yes - Crafts a personalized response to the customer’s message while incorporating the overall outcome as a “Yes”. 01:20 🙅♂️ No - Crafts a personalized response to the customer’s message while incorporating the overall outcome as a “No”. 01:29❓Questions - Analyzes the customer's message and generates the top questions that could be asked. 01:38 🤖 Ask AI - Craft a personalized response based on the information in your Zendesk Help Center. 01:48 👉 Instruct - (Most powerful feature with endless user cases!) Analyzes the customer's message + the input provided by the agent, and crafts a personalized response that incorporates both aspects. Can be used with existing Macro templates. 01:56 🗣️ Translate - Analyze the customer's or agent’s message and translate it into a different language. 02:06 😍 World - Language Settings - Adjust the language that the AI will use with its response. 02:12 🎉 123 - Text Limit Setting - Adjust the text length of the response from the AI. eg. Concise, 25, 50, 75, 100, 200 words. 💾 Zendesk - Message Source Setting - Adjust the source of the customer message - from Zendesk or Manual Input 02:20 - User Case 1 (Ask AI, Using Instruct and a Macro) 03:15 - User Case 2 (TLDR, Instruct, Reword) 04:50 - User Case 3 (Translate) 05:53 - Word WandAI Admin Settings Area --- START YOUR FREE TRIAL TODAY Install it in 2 minutes and experience its amazing features: https://www.zendesk.com/marketplace/apps/support/930722/chatgpt-word-wandai/ Learn more about Word WandAI here https://www.wordwandai.com/ or contact our team via contact@wordwandai.com if you have any questions. Thank you!