Word WandAI

Word WandAI - Product Demo #Zendesk #ChatGPT #OpenAI #GenerativeAI

Number #1 Generative AI app for Zendesk Instantly create responses using your Knowledge Base or any ChatGPT command you like! Take your Zendesk customer support to the next level by giving your agents the power of ChatGPT and AI-enhanced language in every ticket! Try Word WandAI for free, 7-day trial - https://www.zendesk.com/marketplace/apps/support/930722/word-wandai/ --- In this video, we demonstrate several real-time examples of the Word WandAI App responding to tickets. Timestamps: 00:30 UI Introduction - Word WandAI offers a full toolkit of powerful generative AI features with several settings so your agents can guide the response to meet their needs (eg. language, text limit, tone). 00:56 🕵️ TLDR - Analyze the customer's message and provide a Too Long; Didn't Read summary. 01:05 🔤 ABC - Fix any Grammar or Spelling mistakes 01:13 ✅ Reword - Improves the message written by the agent and factors in adjustable sentiment and tone to make the reply highly personalized. 01:20 👍 Yes - Crafts a personalized response to the customer’s message while incorporating the overall outcome as a “Yes”. 01:20 🙅‍♂️ No - Crafts a personalized response to the customer’s message while incorporating the overall outcome as a “No”. 01:29❓Questions - Analyzes the customer's message and generates the top questions that could be asked. 01:38 🤖 Ask AI - Craft a personalized response based on the information in your Zendesk Help Center. 01:48 👉 Instruct - (Most powerful feature with endless user cases!) Analyzes the customer's message + the input provided by the agent, and crafts a personalized response that incorporates both aspects. Can be used with existing Macro templates. 01:56 🗣️ Translate - Analyze the customer's or agent’s message and translate it into a different language. 02:06 😍 World - Language Settings - Adjust the language that the AI will use with its response. 02:12 🎉 123 - Text Limit Setting - Adjust the text length of the response from the AI. eg. Concise, 25, 50, 75, 100, 200 words. 💾 Zendesk - Message Source Setting - Adjust the source of the customer message - from Zendesk or Manual Input 02:20 - User Case 1 (Ask AI, Using Instruct and a Macro) 03:15 - User Case 2 (TLDR, Instruct, Reword) 04:50 - User Case 3 (Translate) 05:53 - Word WandAI Admin Settings Area --- START YOUR FREE TRIAL TODAY Install it in 2 minutes and experience its amazing features: https://www.zendesk.com/marketplace/apps/support/930722/chatgpt-word-wandai/ Learn more about Word WandAI here https://www.wordwandai.com/ or contact our team via contact@wordwandai.com if you have any questions. Thank you!