Cresta AI
What is Cresta AI?
Cresta AI is a generative AI platform that provides intelligent contact center solutions. It offers self-service, live coaching, and post-call insights to help contact center teams make every customer conversation count.
How to use Cresta AI?
To use Cresta AI, contact center teams can integrate the platform into their existing systems. The AI-driven technology centralizes knowledge, insights, and coaching for peak performance. It provides real-time coaching and guidance to agents, automates repetitive tasks through chatbots, and generates business insights from conversational data. Teams can leverage the platform to improve sales efficiency, customer care, and post-call agent effectiveness.
Cresta AI's Core Features
Generative AI-driven intelligence for contact centers
Self-service
Live coaching
Post-call insights
Real-time guidance for customer advocates
Outcome-oriented coaching
Automated common interactions
Agent efficiency improvement
Team performance visibility
Business trend analysis
Benchmarking top performers
AI-enabled coaching, quality assurance, and performance management
Cresta AI's Use Cases
Sales: Cresta for Sales helps teams improve business outcomes and bridge the performance gap between top and bottom performers.
Customer Care: Real-time guided responses assist customer advocates in delivering better customer experiences.
Post-Call: Outcome-oriented coaching and business insights increase agent effectiveness and efficiency.
Collections: Cresta helps collections teams navigate complex regulatory landscapes with compliance at scale.
Retention: Identify behaviors for powerful sales outcomes and enhance customer retention strategies.
Remote Teams: Cresta provides solutions for managing and coaching remote contact center teams effectively.
Industries: Automotive, Retail, Telecom, Airlines, Finance, Insurance
Product: Cresta offers various products including Agent Assist, Director, Insights, and Virtual Agent for different contact center needs.
FAQ from Cresta AI
What does Cresta AI offer for contact centers?
How can Cresta AI improve sales efficiency?
What are the core features of Cresta AI?
What industries does Cresta AI cater to?
How does Cresta AI assist remote contact center teams?
Cresta AI Support Email & Customer service contact & Refund contact etc.
More Contact, visit the contact us page(https://cresta.com/contact-us/)
Cresta AI Company
Cresta AI Company name: Cresta .
Cresta AI Company address: 540 Bryant Street, Suite 200 Palo Alto, California 94301.
More about Cresta AI, Please visit the about us page(https://cresta.com/about/).
Cresta AI Youtube
Cresta AI Youtube Link: https://www.youtube.com/@CrestaAI
Cresta AI Linkedin
Cresta AI Linkedin Link: https://www.linkedin.com/company/cresta-inc
Cresta AI Twitter
Cresta AI Twitter Link: https://twitter.com/cresta
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Embedded AI: The Questions Every CEO is Asking
As AI continues to revolutionize industries, CEOs are discussing how to integrate this new superpower. On the a16z Podcast, we talk with Hex, Sourcegraph, and Cresta - three companies at the forefront of integrating AI into their existing products. From navigating data privacy concerns to optimizing accuracy and managing costs, these companies are navigating the complexities of this new superpower. Topics Covered: 00:00 - Introduction 01:29 - How AI can enhance customer service 07:50 - Using AI to shape data and analytics 08:56 - Solving the challenges on contextual understanding 11:27 - Giving AI the right information and context 13:31 - Tools that help build language Models (LLMs) 16:25 - Constructing prompts 19:08 - How do you differentiate? 21:09 - The value of proprietary datasets 22:22 - Customization as a moat 23:44 - Increasing compilation rates 26:49 - Where is the moat? 29:49 - Privacy challenges 34:01- Cost and pricing of models 39:35 - What does the contact center look like in 2028? Resources: * Find Zayd Enam on Twitter: https://twitter.com/zaydenam * Find Barry McCardel on Twitter https://twitter.com/barrald * Find Beyang Liu on Twitter: https://twitter.com/beyang * Learn more about Cresta: https://cresta.com * Learn more about Hex: https://hex.tech * Learn more about Sourcegraph: https://sourcegraph.com/ Stay Updated: Find a16z on Twitter: https://twitter.com/a16z Find a16z on LinkedIn: https://www.linkedin.com/company/a16z Subscribe on your favorite podcast app: https://a16z.simplecast.com/ Follow our host: https://twitter.com/stephsmithio Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. For more details please see a16z.com/disclosures.
Cresta Platform Overview: Enterprise AI for the Contact Center
Reinvent the contact center, with enterprise-grade generative AI. Pinpoint the true drivers of performance, dramatically cut costs with targeted automation, and empower every employee to work smarter and faster with AI-native co-pilots, quality management, and coaching - all trained on your data. Learn why the world’s leading contact centers trust Cresta’s end-to-end generative AI platform. Enjoyed our video? Subscribe to our channel! Website: https://cresta.com/ Twitter: https://twitter.com/cresta LinkedIn: https://www.linkedin.com/company/cresta-inc/
Cresta Virtual Agent
Take the guesswork out of chatbot #automation for the contact center. Cresta Virtual Agent helps you discover conversation reasons and behaviors, and automate conversations by leveraging Large Language Models (LLMs) – the same generative AI technology behind revolutions like #ChatGPT. This quick demo covers Cresta’s unique approach to building the right chatbots, the right way. Learn more about Cresta Virtual Agent: https://cresta.com/product/virtual-agent/ Enjoyed our video? Subscribe to our channel! Website: https://cresta.com/ Twitter: https://twitter.com/cresta LinkedIn: https://www.linkedin.com/company/cresta-inc/mycompany/ 00:00 Saving costs with AI 00:19 Why do most chatbots leave customers frustrated? 00:39 Cresta’s approach to chatbot automation 00:49 Call driver analysis 01:01 Conversation flow modeling 01:19 Automate with insight
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