Cresta AI
工具信息
评价
分析
嵌入
替代品
Cresta AI 工具信息
什么是Cresta AI？
Cresta AI是一款生成式人工智能平台，提供智能的联系中心解决方案。它提供自助服务、实时辅导和通话后洞察，帮助联系中心团队使每次客户对话都更加重要。
如何使用 Cresta AI？
要使用Cresta AI，联系中心团队可以将该平台集成到现有系统中。基于AI驱动的技术将知识、洞察力和辅导集中于一体，以实现最佳性能。它为坐席提供实时辅导和指导，通过聊天机器人自动化重复性任务，并从对话数据中生成业务洞察。团队可以利用该平台提高销售效率、客户关怀和通话后坐席的效果。
Cresta AI 的核心功能
面向联系中心的生成式AI智能
自助服务
实时辅导
通话后洞察
为客户倡导者提供实时指导
面向结果的辅导
自动化常见互动
提高坐席效率
团队绩效可见性
业务趋势分析
评估最佳表现者
AI驱动的辅导、质量保证和绩效管理
Cresta AI 的使用案例
#1
销售：Cresta用于销售帮助团队提高业务结果，缩小顶尖和底端表现者之间的差距。
#2
客户关怀：通过实时指导的响应帮助客户倡导者提供更好的客户体验。
#3
通话后：面向结果的辅导和业务洞察提高坐席效果和效率。
#4
催收：Cresta帮助催收团队实现合规规模化的复杂监管环境。
#5
保留：识别有效的销售行为和增强客户保留策略。
#6
远程团队：Cresta提供有效管理和指导远程联系中心团队的解决方案。
#7
行业：汽车、零售、电信、航空、金融、保险
#8
产品：Cresta提供各种产品，包括坐席助理、主管、洞察和虚拟坐席，以满足不同联系中心的需求。
来自 Cresta AI 的常见问题
Cresta AI为联系中心提供了什么？
Cresta AI如何提高销售效率？
Cresta AI的核心功能有哪些？
Cresta AI适用于哪些行业？
Cresta AI如何协助远程联系中心团队？
Cresta AI 支持邮箱 & 客户服务联系 & 退款联系等
更多联系, 访问 the contact us page(https://cresta.com/contact-us/)
Cresta AI 公司信息
Cresta AI 公司名字: Cresta .
Cresta AI 公司地理位置: 540 Bryant Street, Suite 200 Palo Alto, California 94301.
更多关于Cresta AI, 请访问 the about us page(https://cresta.com/about/).
Cresta AI Youtube
Cresta AI Youtube链接: https://www.youtube.com/@CrestaAI
Cresta AI Linkedin
Cresta AI Linkedin链接: https://www.linkedin.com/company/cresta-inc
Cresta AI Twitter
Cresta AI Twitter链接: https://twitter.com/cresta
Cresta AI 评价 (0)
5 满分 5 分
Cresta AI数据分析
Cresta AI 网站流量分析
地理位置
Top 5 国家/地区
50.04%
31.62%
3.36%
2.96%
1.45%
Dec 2022 - Feb 2025 仅桌面设备
Cresta AI 启动嵌入功能
使用网站徽章推动社区对 Toolify 启动的支持。它们很容易嵌入到您的主页或页脚。
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社交媒体聆听
Embedded AI: The Questions Every CEO is Asking
As AI continues to revolutionize industries, CEOs are discussing how to integrate this new superpower. On the a16z Podcast, we talk with Hex, Sourcegraph, and Cresta - three companies at the forefront of integrating AI into their existing products. From navigating data privacy concerns to optimizing accuracy and managing costs, these companies are navigating the complexities of this new superpower. Topics Covered: 00:00 - Introduction 01:29 - How AI can enhance customer service 07:50 - Using AI to shape data and analytics 08:56 - Solving the challenges on contextual understanding 11:27 - Giving AI the right information and context 13:31 - Tools that help build language Models (LLMs) 16:25 - Constructing prompts 19:08 - How do you differentiate? 21:09 - The value of proprietary datasets 22:22 - Customization as a moat 23:44 - Increasing compilation rates 26:49 - Where is the moat? 29:49 - Privacy challenges 34:01- Cost and pricing of models 39:35 - What does the contact center look like in 2028? Resources: * Find Zayd Enam on Twitter: https://twitter.com/zaydenam * Find Barry McCardel on Twitter https://twitter.com/barrald * Find Beyang Liu on Twitter: https://twitter.com/beyang * Learn more about Cresta: https://cresta.com * Learn more about Hex: https://hex.tech * Learn more about Sourcegraph: https://sourcegraph.com/ Stay Updated: Find a16z on Twitter: https://twitter.com/a16z Find a16z on LinkedIn: https://www.linkedin.com/company/a16z Subscribe on your favorite podcast app: https://a16z.simplecast.com/ Follow our host: https://twitter.com/stephsmithio Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. For more details please see a16z.com/disclosures.
Cresta Platform Overview: Enterprise AI for the Contact Center
Reinvent the contact center, with enterprise-grade generative AI. Pinpoint the true drivers of performance, dramatically cut costs with targeted automation, and empower every employee to work smarter and faster with AI-native co-pilots, quality management, and coaching - all trained on your data. Learn why the world’s leading contact centers trust Cresta’s end-to-end generative AI platform. Enjoyed our video? Subscribe to our channel! Website: https://cresta.com/ Twitter: https://twitter.com/cresta LinkedIn: https://www.linkedin.com/company/cresta-inc/
Cresta Virtual Agent
Take the guesswork out of chatbot #automation for the contact center. Cresta Virtual Agent helps you discover conversation reasons and behaviors, and automate conversations by leveraging Large Language Models (LLMs) – the same generative AI technology behind revolutions like #ChatGPT. This quick demo covers Cresta’s unique approach to building the right chatbots, the right way. Learn more about Cresta Virtual Agent: https://cresta.com/product/virtual-agent/ Enjoyed our video? Subscribe to our channel! Website: https://cresta.com/ Twitter: https://twitter.com/cresta LinkedIn: https://www.linkedin.com/company/cresta-inc/mycompany/ 00:00 Saving costs with AI 00:19 Why do most chatbots leave customers frustrated? 00:39 Cresta’s approach to chatbot automation 00:49 Call driver analysis 01:01 Conversation flow modeling 01:19 Automate with insight
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