CustomerIQ

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Introduction:
AI platform for customer feedback
Added on:
May 04 2024
Monthly Visitors:
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Social & Email:
CustomerIQ Product Information

What is CustomerIQ?

CustomerIQ is an AI platform to aggregate all customer feedback, quantify customer needs, and accelerate revenue-driving workflows with AI.

How to use CustomerIQ?

Get started for free by connecting integrations and following the start guide.

CustomerIQ's Core Features

Automated discovery and quantification of themes across customer feedback channels

Actionable insights for product, support, and marketing teams

CustomerIQ's Use Cases

#1

Powering Go-To-Market strategies

#2

Accelerating development with scoped project requirements

FAQ from CustomerIQ

Why choose CustomerIQ?

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Analytic of CustomerIQ

CustomerIQ Website Traffic Analysis

Visit Over Time

Monthly Visits
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Avg.Visit Duration
00:00:43
Page per Visit
1.50
Bounce Rate
50.21%
Jan 2024 - Jan 2025 All Traffic

Geography

Top 2 Regions

United States
88.66%
Spain
11.34%
Jan 2024 - Jan 2025 Desktop Only

Traffic Sources

Direct
44.33%
Search
34.46%
Social
15.72%
Referrals
4.72%
Display Ads
0.74%
Mail
0.03%
Jan 2024 - Jan 2025 Worldwide Desktop Only

Top Keywords

Keyword
Traffic
Cost Per Click
customer iq
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clustering text embedding vs classificatiion
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customeriq
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Social Listening

All
YouTube
Tiktok
4:56

How to Write Better Product Documentation with AI

In this guide we’ll cover how to write better product documentation using CustomerIQ (www.getcustomeriq.com). Improving your documentation creates a better self-serve experience for your users and decreases the number of support cases for your support team. Let’s get to it! First, connect your help desk to CustomerIQ If you haven’t already, setup your free CustomerIQ workspace hereConnect your help desk (eg. Zendesk, Hubspot, etc.) or import your past help desk ticketsCustomerIQ will analyze this data, extracting questions, bugs, feature requests, and more. The AI Assistant will use this information to help you improve your documentation. If you know which articles you want to improve If you already have a list of guides you want to improve, start here:Create a new doc and click "Ask AI" in the top right cornerAsk the AI to "Write the user how-to article for [article title] in the following format: Short overview, steps, conclusionYou should adjust the format to suit your needs. Note: You can ask the assistant to iterate on its answer or expand on specific areas as you see fit If you don’t know which articles to start improving Sometimes you know you need to improve documentation but you don't know where to start. For this we'll analyze our support tickets, identify the most frequently asked questions, then write new documentation to answer those questions: - Create a view and filter by Category=questions - Set view to discover themes - Starting from the top theme and working backward, use the AI action menu to “Outline help documentation” Use the outline provided by the assistant to audit and improve the help center. You can ask the assistant to focus on just one section of the outline as the entire article, or ask it to iterate on its initial response. Up to you! Add the updated article to your help center When you’re done writing in your doc, simply copy/paste your text into the existing article in your help center or create a new one.Monitor your support tickets moving forward to continue improving your documentation!

CustomerIQ
May 07 2024
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