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Introduction:
Desku is an AI-based customer support platform that improves service and customer satisfaction.
Added on:
May 26 2023
Monthly Visitors:
46.7K
Social & Email:
Desku Product Information

What is Desku?

Desku is an AI customer service support platform for businesses that offers AI-driven automation in customer service. It aims to streamline support processes and elevate customer satisfaction.

How to use Desku?

To use Desku, businesses can sign up for a free trial or book a demo to experience its features. After onboarding, users can set up automation using AI-driven chatbots and automation utilities to minimize support workload and enhance customer happiness. They can also create potent automations without coding using bots, triggers, conditions, and rules. Desku provides an AI-powered inbox to manage and respond to customer inquiries, with features like suggested answers and ticket summaries for efficient support interactions. Businesses can also leverage the live chat feature for real-time communication with customers. Additionally, Desku offers a knowledge base creation tool to empower users with relevant information for self-service. Integration with other tools and platforms is also available for enhanced productivity and customer data management.

Desku's Core Features

AI-driven chatbots and automation utilities

AI-powered inbox with suggested answers and ticket summaries

Shared inbox for team collaboration

Live chat feature for real-time communication with customers

Knowledge base creation tool

Integration with other tools and platforms

Desku's Use Cases

#1

Customer support automation in e-commerce and SaaS industries

#2

Efficient team collaboration and resolution of complex issues

#3

Enhanced customer engagement through real-time communication

#4

Reduction of support queries through self-service knowledge base

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Analytic of Desku

Desku Website Traffic Analysis

Visit Over Time

Monthly Visits
46.7K
Avg.Visit Duration
00:00:40
Page per Visit
2.32
Bounce Rate
34.37%
Feb 2023 - Oct 2024 All Traffic

Geography

Top 5 Regions

United States
17.11%
India
9.44%
Norway
9.24%
Vietnam
8.20%
United Kingdom
7.03%
Feb 2023 - Oct 2024 Desktop Only

Traffic Sources

Search
46.45%
Direct
42.43%
Referrals
7.10%
Social
3.39%
Display Ads
0.55%
Mail
0.08%
Feb 2023 - Oct 2024 Worldwide Desktop Only

Top Keywords

Keyword
Traffic
Cost Per Click
desku
5.7K
$ 1.91
woocommerce support ticket
--
mailing list loop
--
typical response time
--
service level agreement violation
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