Siena AI
5
0 Reviews
1 Saved
Introduction:
Empathic AI CX agent for customer service
Added on:
Dec 17 2023
Monthly Visitors:
19.2K
Product Information
Reviews
Analytics
Embed
Alternatives
Siena AI Product Information
What is Siena AI?
The #1 empathic AI CX agent that has your back 24/7
How to use Siena AI?
Integrate Siena with your help desk in 1-click and start using your autonomous customer service with minimal setup.
Siena AI's Core Features
Autonomous customer service platform designed for commerce
Combines human empathy and AI to transform customer experience
Human-like empathy in every interaction
Resolves issues instead of deflecting them
Effortless omnichannel management
Flawlessly handles multiple intents & complex tasks
Unifies brand voice across all channels
Crafts channel-specific AI personas with ease
Personalizes at scale with brand precision
Siena AI's Use Cases
#1
Immediate answers with real-time knowledge base
#2
Spark conversations and engage with audience through social media and community interactions
#3
Deliver instant responses through conversational SMS and WhatsApp
#4
Enhance customer buying journey with real-time shipping updates and order modification
#5
Simplify returns, refunds, and exchanges process
#6
Effortlessly manage and update subscriptions
#7
Multilingual AI for global customer support
#8
AI-powered smart routing for a personalized touch
#9
Generative answers using data from various sources
#10
Automate frequently asked questions
FAQ from Siena AI
Do you have vegan alternatives? Also how can I prepare it?
How can I track my order and make shipping address changes?
Can I pause my subscription if I will be traveling?
Can I change the products in my subscription?
Do you offer different flavors of coffee?
How do I return my order?
Can I return a product?
How do I modify or cancel my subscription?
Is Siena available in multiple languages?
How does Siena handle complex issues?
How fast can Siena respond to customer inquiries?
Does Siena provide data privacy?
Siena AI Company
Siena AI Company name: Siena Labs Inc. .
More about Siena AI, Please visit the about us page(https://www.siena.cx/about-us).
Siena AI Linkedin
Siena AI Linkedin Link: https://www.linkedin.com/company/siena-ai/
Siena AI Twitter
Siena AI Twitter Link: https://twitter.com/siena_ai
Siena AI Reviews (0)
5 point out of 5 point
Analytic of Siena AI
Siena AI Website Traffic Analysis
Geography
Top 5 Regions
33.30%
8.85%
7.62%
7.48%
5.89%
Sep 2023 - Mar 2025 Desktop Only
Siena AI Launch embeds
Use website badges to drive support from your community for your Toolify Launch. They're easy to embed on your homepage or footer.
Light
Neutral
Dark
Copy embed code
How to install?Alternative of Siena AI
Website
AI Content GeneratorAI RewriterAI SEO AssistantAI Product Description GeneratorAI Repurpose AssistantParaphraserWriting Assistants
Open site
100.00%
--
100.00%Direct (45.84%)
Search (34.72%)
Referrals (9.43%)
Website
AI Advertising AssistantAI ChatbotAI Customer Service AssistantAI Response GeneratorAI Reply Assistant
Open site
--
Mail (0.00%)
Direct (0.00%)
Search (0.00%)
Siena AI Comparisons
Recommend To Learn
Large Language Models
Media(93)
Knowledge
Agent
Customer Service
Knowledge Management
Knowledge Base
Language Models
Generative Media
Generative AI
SOCIAL MEDIA ASSISTANT
AI Social Media Management Tools
AI Customer Support Tools
ai social media video editor
duet ai assistant
ai social media assistant
ai customer service assistant
ai flag generator
Social Listening
Why isn't EVERY Shopify store using AI for customer service?
Using AI for your customer service on Shopify yet? If not, you probably should be, or at least you should be investigating it. Products like Siena AI are not just making service better, they’re drastically increasing revenue for Shopify merchants, and getting higher satisfaction ratings than most support agents! In this episode I sat down with the co-founder of Siena AI to discuss the genesis and capabilities of an empathic AI agent. Siena can handle complex questions, support, and even help customers manage subscriptions in any platform, and any language! Lisa Popovici, co-founder of Siena, explains the inspiration behind Siena, detailing its integration with existing customer service systems and its important role in automating customer interactions efficiently. ⭐️⭐️⭐️Highlights ⭐️⭐️⭐️ 🤖 [00:01:36] What inspired the creation of Siena? 🌐 [00:04:15] What exactly does Siena AI do for e-commerce businesses? 🤝 [00:05:42] How does Siena integrate with Shopify and existing ticketing systems like Zendesk and Gorgias? 🚀 [00:07:10] Can Siena operate alongside other AI tools provided by platforms like Zendesk? 📊 [00:09:53] How does Siena differentiate itself from standard AI tools on platforms like Zendesk? 💡 [00:23:05] What future capabilities are planned for Siena to enhance e-commerce customer interactions? 🌟 [00:39:23] How does embracing AI with tools like Siena present strategic advantages for brands? Links & Resources: 🔗 Siena AI Website - https://www.siena.cx/ Gorgias (Shopify customer support software that Siena works with) - https://www.gorgias.com/ Zendesk (Shopify customer support software that Siena works with) - https://www.zendesk.com/ Intercom (Shopify customer support software that Siena works with) - https://www.intercom.com/ Kitsch (Shopify beauty brand Siena is working with) - https://www.mykitsch.com/ MadHappy (Shopify merchant seeing success with Siena AI) - https://madhappy.com/
The story of Siena AI: Andrei Negrau
Thank you for tuning into "Starting Small", a podcast about brand development, entrepreneurship, and innovation in the modern world. In this episode, I am joined by Andrei Negrau of Siena AI, an autonomous chat platform designed for commerce that combines the best of human empathy and intelligent automation to transform the way you operate and engage with customers. Make sure to check out Siena AI at: https://www.siena.cx/ Visit Starting Small Media: https://startingsmallmedia.org/ Subscribe to exclusive Starting Small emails: https://startingsmallmedia.org/newsletter-signup Follow Starting Small: Instagram: https://www.instagram.com/startingsmallpod/ Facebook: https://www.facebook.com/Startingsmallpod/?modal=admin_todo_tour LinkedIn: http://linkedin.com/in/cameronnagle Host: Cameron Nagle Guests: Andrei Negrau #SienaAI #artificialintelligence #StartingSmall
E015: How to Use AI to Improve Your Customer Support For Your Shopify Store | Lisa Popvici Siena AI
Lisa Popovici, CMO and co-founder of Siena AI joins us to talk about the transformative power of AI in the realm of e-commerce customer service, the dynamic balance between automation and human touch, and the future trajectories of AI-enhanced customer experiences. With her rich background as a former Shopify merchant, Lisa offers invaluable insights into the revolutionary impact of Artificial Intelligence on e-commerce customer service. They delve deep into Siena AI's ambitious mission of bridging the automation gap in customer support, aiming to seamlessly handle 80% of routine customer inquiries and empower human teams to focus on more intricate issues. Lisa and Blake discuss the balance between automation and the irreplaceable human touch, debunking myths surrounding AI-led unemployment. They also shed light on the emergence of new roles such as conversational designers and prompt engineers, highlighting the continuous learning curve that comes with AI adoption. Lisa passionately advocates for the transformative benefits of AI, from offering rapid responses and personalized experiences to the potential of converting customer service from a mere cost center to a significant revenue driver. Furthermore, the conversation touches upon the customization capabilities of AI-driven customer interactions, with tools like Siena's "Persona Studio" allowing companies to mold their AI agents to mirror their top-performing human counterparts. They explore the diverse use cases for Siena, distinguishing between information-centric tasks like FAQs and action-oriented tasks such as order tracking. Rounding off the episode, Lisa offers practical advice for businesses contemplating the AI leap and highlights the urgency of gearing up for the bustling Q4 season. For anyone navigating the intricate terrains of marketing, e-commerce, and the DTC realm, this episode provides a comprehensive view of the future of AI in customer service. Whether you're a seasoned professional or just starting out, Lisa's insights underscore the transformative potential of AI in reshaping the e-commerce landscape. For an in-depth episode recap and exclusive content, head over to https://www.getcarro.com/podcast. 2% The Podcast is Sponsored by Carro, the premier collaborative commerce platform designed specifically for DTC's elite brands. Kickstart your collaboration with Carro today at https://www.getcarro.com/. Connect with Lisa Popovici LinkedIn - https://www.linkedin.com/in/lisapopovici/ Visit Siena - https://www.siena.cx/ Connect with Blake Imperl LinkedIn - https://www.linkedin.com/in/blakeimperl 🎙️ (00:00:00) - Episode Overview - Lisa Popovici 🎙️ (00:00:10) Introduction & Welcome 💡 (00:02:40) AI's Growing Influence in Customer Service 🔍 (00:02:50) Current Trends in the Consumer Market: Lisa's Observations 🚀 (00:07:25) The Genesis of Siena: Lisa's Journey ❓ (00:13:20) The AI Dilemma: Job Replacement vs. Coexistence 💬 (00:17:55) Human Connection in the AI Era: Does AI Diminish Empathy? 🎯 (00:21:20) Ideal Use Cases: Where Siena and AI Shine 📈 (00:24:45) Businesses Poised to Gain Most from AI Integration 📊 (00:25:50) Key Performance Indicators for Success with Siena ⏳ (00:29:20) The Evolution of AI: Continuous Learning and Optimization 🤝 (00:32:33) The Big Question: Will AI Fully Supersede Customer Service? 🔧 (00:34:05) Initial Steps with AI for Business Enhancement ⚡ (00:35:50) Gearing Up for Q4: A Golden Customer Service Tip 🔥 (00:37:50) Rapid-Fire Round 🔜 (00:40:55) What Lies Ahead for Siena 📝 (00:41:50) Closing Remarks & Reflections
Unlock to view 4 social media results.