SearchUnify
What is SearchUnify?
SearchUnify is a unified cognitive platform that powers enterprise search, insights engine, and AI-powered apps for better customer support and self-service. It offers search analytics, intelligent search, and enterprise search capabilities to enhance customer support experiences. The platform integrates with various applications and offers connectors for platforms like Salesforce, Zendesk, Dynamics 365, Khoros, SharePoint, and more. With its cognitive search technology, SearchUnify improves information findability, enables proactive decision-making, and provides best-in-class applications for customer support professionals and knowledge workers.
How to use SearchUnify?
To use SearchUnify, businesses need to integrate the platform with their existing support systems or applications. Once integrated, the platform provides unified access to enterprise data, enabling users to search for information across multiple sources. The intelligent search capabilities enhance relevancy and deliver quick and accurate results. Additionally, the search analytics feature provides insights into user behavior and search trends, helping businesses optimize their support strategies. The platform also offers AI-powered apps like SearchUnify Virtual Assistant (SUVA), Agent Helper, and Knowbler for advanced customer support and knowledge management.
SearchUnify's Core Features
Unified cognitive platform
Search analytics
Intelligent search
Enterprise search
Search insights
Artificial intelligence search
Platform connectors
Security
Faceted search
SearchUnify's Use Cases
Support
Self-service
Communities
Knowledge management
Knowledge-centered service
Customer success
Marketing
Fraud detection
HR
Intelligent digital experiences
FAQ from SearchUnify
What is SearchUnify?
What are the core features of SearchUnify?
How can businesses use SearchUnify?
What use cases does SearchUnify serve?
SearchUnify Support Email & Customer service contact & Refund contact etc.
Here is the SearchUnify support email for customer service: info@searchunify.com . More Contact, visit the contact us page(https://www.searchunify.com/contact-us/)
SearchUnify Company
SearchUnify Company address: 340 E Middlefield Rd, Mountain View, CA 94043, USA.
More about SearchUnify, Please visit the about us page(https://www.searchunify.com/company/about-us/).
SearchUnify Facebook
SearchUnify Facebook Link: https://www.facebook.com/SearchUnify/
SearchUnify Youtube
SearchUnify Youtube Link: https://www.youtube.com/channel/UCHQdHTFzWRKj5xg1nFoZPTg
SearchUnify Linkedin
SearchUnify Linkedin Link: https://www.linkedin.com/showcase/25048226/
SearchUnify Twitter
SearchUnify Twitter Link: https://twitter.com/SearchUnify
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SearchUnify's Knowbler | Revolutionize Knowledge Creation with KCS v6 Aligned Cognitive Platform
Are your support managers struggling to implement the KCS double-loop process? If yes, then your struggle is over. Presenting to you SearchUnify’s Knowbler that revolutionizes enterprise knowledge for successful implementation of KCS solve and evolve loops. By automatically integrating KCS practices into the workflow, Knowbler boosts employee productivity. It also auto-populates articles to KB from every new case resolution; therefore, expediting the knowledge creation process. Watch the video to know how you can save yourself from reinventing the wheel, recognize the top contributors of your KM program, and keep the overall health of your KM program in check by optimizing automation and eliminating manual efforts. To know more, visit: www.searchunify.com
GenAI for Support: A Perspective on Industry Verticals
Navigating the Future of Generative AI for Customer Support | The Customer Service Show S2 Finale Welcome to the grand finale of the second season of The Customer Service Show! Join our host, Garima Aneja, as we explore how Generative AI is transforming customer support across diverse industry verticals. This episode is packed with real-world examples, data-driven insights, and actionable strategies to help you leverage AI for exceptional customer experiences. What You'll Learn in This Episode: ✅Industry-specific opportunities and challenges with Generative AI. ✅Success stories from Accela, Automation Anywhere, Flexera, and a leading semiconductor manufacturer. ✅How AI is optimizing support operations, reducing costs, and enhancing user experiences. Special Guests: 👉Patricia Lughezzani: A visionary leader in customer support and success, sharing her expertise on AI-driven strategies for different industries. 👉Divanshi Arora: Product Evangelist at SearchUnify, revealing how organizations are achieving measurable outcomes with GenAI. 🔗Got questions or feedback? Reach out to us at: customerserviceshow@searchunify.com knowbler,knowledge sharing,knowledge discovery,genai for support,customer support industry,knowbler for customer support,knowledge management,ai for support,Generative AI,knowledge optimization,knowledge analytics,knowledge silos customer support,what is knowbler #knowledgeanalytics #searchunify #knowledgemanagement
SearchUnify vs The Status Quo: Why Speed & Innovation Matter in AI-Driven Support
In the relentless race of AI-driven customer support, standing still means falling behind. While others take years for incremental updates, SearchUnify delivers innovation at the speed of NOW. 👉Industry-first features like 360° Customer Journey Tracking, 👉Intelligent Front Door (IFD), 👉Gen AI-powered Intent Detection 👉Hyper-Personalized Search Hear from real customers who made the switch & never looked back! Don’t get left behind—schedule your personalized demo today: https://www.searchunify.com/request-demo/ searchunify,innovation,coveo,AI,GenAI,Customersupport,Hyper-Personalized Search,agenticAI,Intelligent Front Door,Gen AI-powered Intent Detection,coveoAI,enterprise search,enterprise search software,ai search,semantic search,vector search,cognitive search,what is semantic search,leader in The Forrester Wave,enterprise AI platform,ai platform company
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